Experience

Chambers Street Wines

• United States
• Restaurants
• 1 - 100 Employee

• Customer Service Manager

  • Jul 2019 - Present



Belinda Chang, LLC

• Assistant

  • Aug 2018 - Jul 2019

  Assist James Beard Award-winning wine director during luxury private events for brands likeChampagne Delamotte, Mastercard, Rice University, Taylor-Fladgate Port, Perrin Family Wines,Chateau Clinet, Chateau Palmer and others.● Develop materials for on-air television appearances on Fox32 Chicago, ABC 7 Chicago and others.● Create learning materials for private wine classes, including wine selection and tasting notes.● Develop original cocktail recipes to promote luxury brands and cocktail hours.● Organize and digitize 20 years of collected media appearances.



Binny's Beverage Depot

• United States
• Beverage Manufacturing
• 400 - 500 Employee

• Wine Specialist

  • Jul 2016 - Mar 2019

  Tap extensive wine and spirits knowledge to aid customers shopping from 10,000+ item inventory.● Maintain proper inventory levels and fulfill customer orders.● Develop original cocktails and wine selection for The Tasting Room at Binny’s Lincoln Park.● Organize The Tasting Room and Cellar Annex for events and Continuing Education events.● Maintain all merchandising standards across multiple departments.● Manage bar area including menu design, inventory, regulation compliance, and high qualitycustomer relationships to increase interest in and sales of products on the sales floor.



Olivino Wines

• Manager

  • Jun 2013 - Apr 2016

  Develop spirits inventory by working with proprietor, distributors, and sales representatives.● Manage, hire and develop employees for boutique neighborhood wine shop.● Engage with local community through in-store marketing and local business association.● Conduct formal and informal tastings; manage and fulfill special orders, deliveries and inventory.● Managed upgrading to new POS system in February 2015. Input 500+SKUs into Shopkeep POS,trained employees on new system, troubleshoot IT problems.● Project Manager for website redesign and relaunch, with emphasis on reconciling brick-and-mortarinventory with online inventory.



Comicconnect.com

• Shipping Manager

  • Jan 2010 - Jun 2013

  Saved company $8,000 in annual shipping material costs, reduced international shipping costs66% and domestic shipping rates 12% by negotiating with vendors and reducing expenditures● Oversaw and fulfilled all orders of vintage comic books and archival art ranging in value from$10-$2.1M submitted by both Metropolis and ComicConnect.com clientele.● Developed various systems for inventory and imaging department staff: Receiving, scanning andcataloging of 175,000 vintage and archival comic books.● Prepared inventory and event materials for leading national comic book industry conventions,including San Diego Comic Con and Wizard World, and liaising with global clients.● Produced quarterly auction catalog and portfolio.



Las Vegas-Clark County Library District

• Libraries
• 200 - 300 Employee

• Circulation Assistant

  • Jan 2002 - Feb 2009