Ian Scicluna Laiviera
Senior Executive at MITA (Malta Information Technology Agency)- Claim this Profile
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English -
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Italian -
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Maltese -
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German Elementary proficiency
Topline Score
Bio
Jean-Marc Fenech
Mr Scicluna possesses solid writing skills, which have enabled him to compose quality correspondence. He also has the analytical skills to diagnose problems and devise viable solutions. His ability to remain unflustered during frenzied periods proves his ability to work well under pressure. I’m very confident that he has the intelligence, work ethic and communications skills to add value wherever he works.
Jean-Marc Fenech
Mr Scicluna possesses solid writing skills, which have enabled him to compose quality correspondence. He also has the analytical skills to diagnose problems and devise viable solutions. His ability to remain unflustered during frenzied periods proves his ability to work well under pressure. I’m very confident that he has the intelligence, work ethic and communications skills to add value wherever he works.
Jean-Marc Fenech
Mr Scicluna possesses solid writing skills, which have enabled him to compose quality correspondence. He also has the analytical skills to diagnose problems and devise viable solutions. His ability to remain unflustered during frenzied periods proves his ability to work well under pressure. I’m very confident that he has the intelligence, work ethic and communications skills to add value wherever he works.
Jean-Marc Fenech
Mr Scicluna possesses solid writing skills, which have enabled him to compose quality correspondence. He also has the analytical skills to diagnose problems and devise viable solutions. His ability to remain unflustered during frenzied periods proves his ability to work well under pressure. I’m very confident that he has the intelligence, work ethic and communications skills to add value wherever he works.
Credentials
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Responsible Gaming (Malta)
MGA
Experience
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MITA (Malta Information Technology Agency)
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Malta
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IT Services and IT Consulting
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500 - 600 Employee
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Senior Executive
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Dec 2018 - Present
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Analyst
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Aug 2016 - Present
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iGame
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Malta
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Gambling Facilities and Casinos
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1 - 100 Employee
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Head of Payments
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Apr 2014 - Mar 2016
Managing and directing payments, while also enhancing quality service and reducing risk and fraud in daily ongoing business. Working closely with other departments to enhance customer satisfaction and devising new tools and functions to render a better service. Assisting IT in scheduling and prioritizing necessary tools to retain operations within acceptable efficiency levels as well as retaining targeted KPI's.
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Payments Manager
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Mar 2011 - May 2014
Scheduling, Meetings, run in of daily tasks, coordination with support and Fraud and narrowing the gaps between loss of potential good sales, potential fraud and risk and threats to sales volume. Assuring quality standards with regards to payments for clients and affiliates in an accurate speedy manner. Developing strategy and procedures to keep ahead of trends.
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NoiQ.com
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Sliema
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Payments and Fraud Manager
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Aug 2009 - Mar 2011
Optimizing system efficiency within operations and back end system. Enhancing risk management and fraud Procedures Monitoring and vetting Fraudulent activity as well as payments Monthly reporting to administration and management Assisting network partners in limiting and detecting fraud. Optimizing system efficiency within operations and back end system. Enhancing risk management and fraud Procedures Monitoring and vetting Fraudulent activity as well as payments Monthly reporting to administration and management Assisting network partners in limiting and detecting fraud.
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Tain
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Malta
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Gambling Facilities and Casinos
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1 - 100 Employee
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Payments Manager and Fraud
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Jul 2007 - Apr 2008
- Setting Up Payments and Fraud as a department- Aid in financial reconciliation for Client Companies- Writing and devising procedures for payments and fraud- Setting Security systems to mitigate risk and fraud- Training and managing Payments and Fraud Team- Aiding Customer Support to maintain customer satisfaction- Delivering monthly reports as needed by clients
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Customer Support
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Oct 2006 - Jul 2007
-Retaining customer satisfaction-Assisting with queries from clients-Handle satisfactory service to the necessities of clients
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Education
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2010 - 2013
University of Malta
Master of Business Administration (M.B.A.), Business/Commerce, Operations Management, Risk and Decision Making -
2003 - 2006
University of Malta
Bachelor of Arts (B.A.), Classical, Ancient Mediterranean and Near Eastern Studies and Archaeology
Community
