Manager, Site Reliability Engineering

• Feb 2023 - Present

Cloud Operations Engineer

• Aug 2021 - Feb 2023

System Engineer

• Mar 2020 - Aug 2021

HISE

• Jun 2018 - Mar 2020

Hadoop Implementation and Support Engineer (HISE)

• Jun 2018 - Mar 2020

Sr. Application Engineer

• Apr 2016 - Jun 2018

● ApplicationsFox, CEA on Hadoop, CEA on GreenPlum, Trace, Watch, Zoomdata, BMC Control-M● Hadoop: Cloudera and HortonworksManage space in HDFS for large 300 plus server hadoop clusters up to 4.2 PB in size.Troubleshoot and tune mapreduce jobs to run successfully and performant. ● LDAP: OpenLDAPInstalled and configured a standalone LDAP server to facilitate as the backend for Gluu. ● GLUUInstalled and configured Gluu to integrate with the aforementioned LDAP server to serve as the authentication integration for Clickfox's next generation applications. Also, manages SSL certs for Gluu's httpd and tomcat services.● Databases: Postgres, GreenPlumServe as Database Engineer on call with responsibilities including stopping, starting the databases for maintenance activities, upgrading GreenPlum, moving instances from one GreenPlum environment to another, performed backup and restore activities for Postgres database instances.● Apache httpdInstall, configure and support httpd as a proxy with custom configurations to fulfill business needs. Manage SSL certificates and configured httpd to enable SSL. ● Apache tomcatConfigure and support Tomcat services. Managed keystore SSL certificates. Change ports where necessary. ● ETLPerform data ingestion via simple event format in various respective versions of Clickfox's Journey Analytics platforms. ● SupportProcesses support tickets, requests, and projects for Clickfox’s customers, management, and team members. Provides tier 3 escalation support for more junior team members. Also provides off-hour support on an on-call rotation. Write scripts in bash and python to automate reports and simplify operations. Show less

Programmer/Analyst lvl IV

• Apr 2015 - Apr 2016

Provided support and systems monitoring for the Automated Operations group at the Department of the Interior for over 1600+ servers. Deployed new versions of BMC ProactiveNet as part of their monitoring infrastructure. Wrote bash and batch scripts to automate reports and provide additional value for monitoring services. Monitoring included both Windows Server and Linux OS statistics as well as Oracle, Postgres, SQL Server, and MySQL databases. Deployed custom monitoring for web services including IIS, Tomcat and httpd. Participated in an on call rotation to ensure continuous coverage. BMC Products Administered: *Control-M *Portal *ProactiveNet *TMART SAP Products: *Crystal Reports *Business Objects Enterprise Skills: *Linux monitoring. *SQL for reports and monitoring stored procedures. *Public Trust govenment clearance. *Project management. *ITIL Show less

Customer Support Engineer - Tier II

• Mar 2013 - Apr 2015

NICE Systems (NASDAQ: NICE) is the worldwide leading provider of software solutions that enable organizations to take the next best action in order to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. NICE’s solutions empower organizations to capture, analyze, and apply, in real time, insights from both structured and unstructured Big Data. This data comes from multiple sources, including phone calls, mobile apps, emails, chat, social media, video, and transactions. NICE solutions are used by over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies. Certified in NICE Interaction Management 4.1 Fundamentals & Troubleshooting Certified in NICE Sentinel Advanced R2.5 Certified in NICE Interaction Management 4.1 - Cisco & Avaya Active VoIP Integrations Certified in NICE Interaction Management 4.1 - Interaction Analytics Certified in NICE Interaction Management 4.1 - Encryption Show less

IT Support/Licensed Insurance Producer

• Jan 2005 - Oct 2013

Sold and serviced Property & Casualty, Health, Life, and Bank products for State Farm Responsible for IT support & managing the network such as: assigning IP addresses and keeping the server and clients updated, deploying new hardware, and providing technical assistance to the staff, photographing future risks, filing, fleet maintenance, and construction/renovation. Installing and maintaining Meridian phone systems. Sold and serviced Property & Casualty, Health, Life, and Bank products for State Farm Responsible for IT support & managing the network such as: assigning IP addresses and keeping the server and clients updated, deploying new hardware, and providing technical assistance to the staff, photographing future risks, filing, fleet maintenance, and construction/renovation. Installing and maintaining Meridian phone systems.

Customer Engineer

• Jan 2010 - Sep 2011

Responsibilities included Help Desk phone support for four Par proprietary software and hardware solutions. Supporting these products included experience with managing Paradox, Sybase iAnywhere SQL Anywhere versions 10 and 11, Microsoft SQL Server 2005 and SQL Server 2008 Databases. Resolved hardware, software, and network issues for all product lines. Corrected credit card batching problems between merchants and their processors; and upgraded various software packages. Responsibilities included Help Desk phone support for four Par proprietary software and hardware solutions. Supporting these products included experience with managing Paradox, Sybase iAnywhere SQL Anywhere versions 10 and 11, Microsoft SQL Server 2005 and SQL Server 2008 Databases. Resolved hardware, software, and network issues for all product lines. Corrected credit card batching problems between merchants and their processors; and upgraded various software packages.

Election Judge

• Jan 2006 - Jan 2008

Setup ballot scanners and issued ballots. Responsible for IT support for the new voting scanners and Automark units, and transport of voting equipment. Setup ballot scanners and issued ballots. Responsible for IT support for the new voting scanners and Automark units, and transport of voting equipment.