Experience

nbn® Australia

• Australia
• Telecommunications
• 700 & Above Employee

• Technical Operations Manager - Restore Network

  • Feb 2019 - Present

  The Network Manager, Technical Operations, within the Restore team is responsible for team management of a group of Network Engineers, to manage nbn Fixed Wireless and Satellite partner Ericsson and to manage overall performance of the wider team, including opportunities for new business.Dimension - 7 Million business employing in excess of 60 staffKey Achievement - Reviewed incident data as part of nbn FTTN & B operational insource. Developed a risk concept for power management, reducing operational costs by approximately 1.5 Million per annum. Built the staff roster profile based on historical data using a smaller team than the incumbent. Show less

• Acting Executive Manager - Restore Network

  • Jul 2019 - Dec 2019

  The Operate Network, Restore team was created circa April 2019, as part of an nbn project bringing HFC and National network restore functions together. The team is responsible for ensuring that customer network Services Levels are met. It is a relatively large team with the 24x7 presence. I lead this team from July to December 2019.Dimension - 7 Million business employing in excess of 60 staffKey Achievement - Managed team performance to consistently achieve 8% points above monthly nbn Wholesale Broadband Agreement SLA with the Residential Service Providers. Prior to my tenure this targets was often missed, also reduce network outage times per incident to an Mean Time To Restore of 5.5 hours, the lowest value achieved at that time, and achieved network availability of 98.98%, while best achieved previously was 98.96%. Improved team engagement, achieving 73% engagement which was a 23% improvement on previous score. Show less

• Jeopardy Manager - Operate Network

  • Jun 2018 - Mar 2019

  The Operate Network cross domain team has a key role in governance of event Jeopardy management. The team is responsible to ensure that customer network Services Levels are met. It is a small team with the 24x7 presence to monitor performance against SLA.Dimension - $1.5 Million business employing 14 staffKey Achievement – Re-engineered the process used to monitor performance against the Wholesale Broadband Agreement which is a measure between nbn and nbn's Retail Service Providers. Improved performance with 100% compliance to contracted Service level Agreement. Show less

• Manager Project and Process - Land Access and Stakeholder Engagement

  • Dec 2016 - Jun 2018

  The Manager Project and Process has a small team dedicated to driving performance improvement within the Land Access and Stakeholder Engagement group. We manage the Business Process Excellence (BPE) program for the group ensuring continuous improvement in all activities. These improvements are primarily achieved through the project arm of the team utilising methodologies such as Prince ii, delivering on time, cost and quality. Dimension - $13 Million business employing in excess of 100 staffKey Achievement – BPE maturity 3.7, process mapping via GEMBA of 23 core activities, 85% cost recovery for core activities. Show less

• Project Manager - Policy and Stakeholder Engagement

  • Mar 2015 - Dec 2016

  The Policy and Stakeholder Engagement team with nbn Engagement Planning and Stakeholder Engagement group, have a primary responsibility to develop nbn policy for public and private land access, and methodology to interwork with these property owners or occupiers.As a PM I have managed a number of projects which enable nbn Delivery Partners to effectively communicate and interwork with land owners and occupiers.

• Project Manager – The Private Land Access (VIC, TAS, SA, WA)

  • Jan 2015 - Mar 2015

  The Private Land Access (VIC, TAS, SA, WA) team are responsible to manage policies and stakeholder plans to facilitate the rollout of the NBN network to achieve serviceable premises metrics. Responsible to project manage land holder notifications ensuring that notices are served on time and as legally required under the telecommunication act.



Telstra

• Australia
• Telecommunications
• 700 & Above Employee

• Program Manager - Network Assurance

  • 2012 - Jul 2014

  The Global Operations - Network Assurance Group is responsible for the monitoring and repair of Telstra Network infrastructure. Led the program of work associated with optimising interworking between this groups industry partners.Dimension - $35M business employing in excess of 350 staff.Key achievement - Developed and implemented a program of work to insource a $5M outsources business managing 45,000 Network Site alarms. Delivered on time with a 30% productivity improvement.

• General Manager - Customer Assurance

  • 2011 - 2012

  The Global Operations – Customer Assurance Group are responsible for the monitoring and repair of Network infrastructure faults identified by customer complaints. Led this Group Dimension - $7M business employing in excess of 60 staff.Key achievement – Developed and implemented a program of work to improve the mobile teams performance. Achieved a 60% productivity gain allowing the KPI’s to be consistently achieved.

• Portfolio Manager - Vendor Operations

  • 2010 - 2011

  The Vendor Operations Management group delivers common vendor interworking across Telstra’s entire network infrastructure. Managed a portfolio of vendors delivering services to Operations.Key achievement – Negotiated with Cisco a sparring process for the out placement of critical core hardware. Improved incident recovery times by greater than 25%.

• Program Manager - Wireline Transformation

  • 2006 - 2010

  The Operations Transformation Group was established post CEO Sol Trujillo announcing the Telstra transform. One of the key components of this transformation was the construction of a new network called NextIP. Led operational components of this build.Dimension – $1.2B program outsourced to Alcatel Lucent as prime integrator.Key achievement – Developed and implemented a program of work that enabled operational on time acceptance of all NextIP infrastructure. Reduced normal acceptance times by in excess of 30%. Show less

• Portfolio Manager - Vendor Operations

  • 2005 - 2006

  Equivalent group and role 2010-2011Key achievement – Developed and implemented a standardised set of templates for vendor support contracts. This allowed cross discipline single vendor support staffing to be established, saving 20% on overhead costs.

• Operations Manager – Access Infrastructure

  • 2003 - 2005

  The Global Operations - Access team manages all voice large pair gain systems, all of the Access components associated with ADSL and Fibre To The Premise’s (FTTP) delivery.Dimension – Greater than 10,000 network elements providing voice and ADSL services across 9 platform types to more than 2.5M customersKey achievement – Improved ADSL performance to better than 99.9999% (Six 9s) network availability, for the first time. Established and led the operational lifecycle management team. Show less

• Operations Manager – System 12 (Alcatel)

  • 1999 - 2003

  The Telstra – System 12 support group was established to integrate the System 12 International Switches into the national team and concentrate the teams into one entity in Melbourne. Led this group.Dimension – The System 12 International Switches carry all Telstra voice traffic to international destinations.Key achievement – Integrated the International System 12 support functionality into the national team. Improved system stability reducing reliance to run an afternoon shift and hands on support during major events. Show less

• Subject Matter Expert – System 12 (Alcatel)

  • 1992 - 1999

  The Telstra - System 12 tier 3 support team was established immediately post selection of this second vendor. This team were responsible for development of all operational lifecycle processes and procedures, operational infrastructure acceptance, 3rd level fault repair and systemic fault analysis. Selected as the first technical SME.Dimension – By early 2000 the System 12 platform supported approximately 4 million PSTN services, the entire OAS, TNS and International layer, as well as 50% of the STP layer. Greater than 90% of all Telstra voice traffic was carried by the System 12 platform.Key achievement – Improved performance of the System 12 platform from initial 99.99% (Four 9s) availability to better than 99.9999% (Six 9s) availability. Developed, trailed and implemented the first fully automated software loading capability. Show less



Telecom Australia

• Melbourne, Australia

• Subject Mater Expert – AXE Rural (Ericsson)

  • 1989 - 1992

  The Telecom Australia – AXE Rural (/69) platform was jointly developed with Ericsson circa 1985 as a replacement from the crossbar ARK-D and ARK-M platforms. While many hundreds of these small exchanges were introduced between 1985 and 1990 due to their high operational costs they were progressively converted to AXE RSS technology. Key achievement – Developed first automated software delivery capability. The Telecom Australia – AXE Rural (/69) platform was jointly developed with Ericsson circa 1985 as a replacement from the crossbar ARK-D and ARK-M platforms. While many hundreds of these small exchanges were introduced between 1985 and 1990 due to their high operational costs they were progressively converted to AXE RSS technology. Key achievement – Developed first automated software delivery capability.