Experience

Construction Materials Group Inc.
• United States
• Construction
• 1 - 100 Employee
• Account Manager

  • Jul 2023 - Present

White Cap
• United States
• Wholesale Building Materials
• 700 & Above Employee
• Branch Manager

  • May 2015 - Present


Kenseal Construction Products

• United States
• Building Materials
• 1 - 100 Employee

• Sales Manager-Sales Consultant for Division 7 Construction Products

  • May 2015 - Feb 2022

  Partner with Sales Manager to drive customer service and sales in a fast paced work environment Manage relationships with accounts, and vendors. Create sales budget awareness by usage of Citrix reports on a daily basis. Qualify clients to determine if they should have a COD or Credit account with Kenseal. Implement policies and procedures to improve customer satisfaction and execute weekly 1-on-1 follow ups with team members to ensure action is taken to follow these procedures Attain product knowledge to learn main vendors and understand their product and accessories utilized to ensure safe and proper application of the product Maintain a high level of professionalism to lead team by example Show less



Safelite Auto Glass Rockville/Gatihersburg

• Store Manager

  • Nov 2011 - Feb 2015

  Responsible for managing 12 technicians, one assistant manager over two Stores, to provide excellent customer service, and building a profitable sales driven store: Leading by example in customer service having an average rating of 90% of customers completely satisfied with their experience; while improving sales over the previous year by 15% or more currently at (25% increase over previous years sales and current sales budget) Providing excellent customer service by completion of work orders in a friendly and timely fashion keeping customers abreast of their vehicle’s repairs; handling customer or employee complaints in a timely, and solution oriented fashion Handling special part orders such as parts only available at dealerships per customer’s request and or insurance company approval Approval or refusal of bills sent to Accounting for Office supplies, Restroom supplies, office cleaning, dealer parts, and estimates for vehicles damaged during repairs Conducting first interview with potential Technician candidates Organizing and coordinating mobile and in shop work orders by assigning a route for each mobile tech via MRM mobile application and Microsoft Map Point to promote efficiency and effectiveness in completing as many work orders as possible Complete a work schedule for 7 employees over a 3 week span with utilization of “KRONOS” to approve or to no approve employee time clocks and time off requests Manage and procurement of supplies necessary for shop to run in optimal fashion while staying under a budget Received training in auto glass installation, tire mounting and balancing, window glass installation, and cutting glass Show less



Enterprise Rent-A-Car

• United States
• Real Estate

• Station Manager

  • Jan 2006 - Jan 2011

  Manage over 75 employees: leading by example in customer service and sales, in turn coaching customer service reps how to utilize different service and sales techniques I use, to improve overall service and sales numbers, (72% customer satisfaction rating before I started and upon leaving the ratio was up to 85%) assisting customer service reps on how to be solution oriented with irate or upset customers while coaching them to handle future situations; coaching Customer Service Reps on Risk management by showing them how to identify damage on a vehicle, be mindful of potentially hazardous situations i.e driving too fast, vehicles parked improperly etc.; ensuring safe rentals by getting detailed information and proper legal documentation from all potential rental clients; Scheduling staff for peak and off peak times which includes coordinating with our Union representative to give over time to senior Union members first Maintain and organize a rental fleet of up to 3,000+ vehicles for 3 brands of Enterprise Holdings Inc. (National Rent-A-Car, Alamo Rent-A-Car, and Enterprise Rent-A-Car) Includes monitoring fleet cleanliness by ensuring car preps follow the clean car check list, releasing older vehicles in the fleet to “ Homecity ” branches, taking vehicles out of commission for maintenance, ensuring damaged vehicles get repairs at body shop Became efficient in all rental computer systems used by Enterprise Holdings (RALPH, 2.0, and ODYSSEY) as well as utilized Microsoft Excel to create and manage reports on customer service during peak and off peak hours, individual customer service rep sales and interaction trackers, and vehicle maintenance Show less


Metrocom Inc.
• United States
• 1 - 100 Employee
• Sales Person

  • 2002 - 2006