Experience

Disclosure and Barring Service (DBS)

• United Kingdom
• Government Administration
• 100 - 200 Employee

• Lead Technical Architect

  • Nov 2022 - Present

• Technical Architect - Infrastructure, Platforms & Technology

  • May 2018 - Nov 2022



Tata Consultancy Services

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Enterprise Architect

  • Mar 2014 - May 2018

  Working within a diverse multi-discipline team which as part of the Governments 'Digital by Default' strategy and vision incorporates the migration of the BAU Operation to a new modernised application tier hosted in proprietary cloud infrastructure Responsible for hosting requirements setting, architecture artefacts and end to end infrastructure designs for 400+ servers spanning multiple hosted physical and logical, test, production and 'dual DC' environments within Commercial and IL3 (Protected) Government platforms; with an increased emphasis on external citizen and stakeholder portal and web services over the Internet and core Public Services Network (PSN) Working in collaboration with technology suppliers to DBS and Home Office; incorporating, security, business and service management for the integration/upgrade and migration to the following technologies and services: Windows Server 2012 R2 & RedHat Linux 6.x Centralised AD Infrastructure (/w SSO) Centralised System Monitoring (SCOM, OEM) Centralised SIEM/Protective Monitoring Services (Black Stratus) Security Inspection Services (Trend DDAN & IWSVA, BIG-IP F5 Security Services) NetBackup 7.x (Hosted Backup Pre-Processing) Home Ofifce WAN MPLS Services (BT Circuits) through the IPED (Inter-Provider Encryption Domain) to PSN and Datacentres New *.gov.co.uk domains and presentation (in collaboration with GDS) VMWare 6.x Citrix XenApp 7.x (Apps and Hosted Desktops) Citrix VPX 11.x NetScalers RSA (2FA) Token Authentication SQL Enterprise 2012 ‘HA’ Thin Client End User Devices Oracle RAC 11g RAC/Siebel 8.2.2(OpenUI) SCCM 2012 DataCore vSAN (SANSymphonyV) PSN GCF IL3, SMTP Relay/Filtering and Internet Access Delivery Centre LAN Infrastructure (Vodafone) AWG (Architecture Working Group) and TDA (Technical Design Board) member and the Lead Infrastructure Architect ensuring governance and maintenance of architecture principles through to inception, whilst maintaining alignment to business requirements. Show less



Capita Secure Information Solutions Ltd.

• Infrastructure Architect

  • Sep 2013 - Mar 2014

  Working as part of the Transition Architecture Team on the Home Office DBS Service to provide infrastructure project governance and technical advice on current systems and potential migration paths for the Wintel, Storage, VMWare and other underpinning services to a new supplier. Working as part of the Transition Architecture Team on the Home Office DBS Service to provide infrastructure project governance and technical advice on current systems and potential migration paths for the Wintel, Storage, VMWare and other underpinning services to a new supplier.



Capita IT Services

• United Kingdom
• 1 - 100 Employee

• Senior Technical Design Lead

  • Aug 2010 - Sep 2013

  Providing design assurance and delivery on the Governments BSF strategy in parallel to independent Academies and Free Schools, working as part of a project team for a major programme of works across the UK to rebuild or refurbish schools IT Infrastructure.Responsible for the end to end infrastructure design, technical consultancy, advice, management and implementation of large scale leading edge educational enterprise technologies incorporating: Centralised Printing SolutionsBiometric'sIT SecurityAudio Visual PlatformsServer Hardware (HP, Dell)Server and Desktop Virtualisation (VMWare, Citrix)Storage Solutions (NetApp, EMC, HP)Backup Solutions (D2D, Tape, Symantec Backup Exec)Apple SolutionsVoice & Data Networking (Cisco, HP)Wireless Networking (Meru, CISCO)Interactive Whiteboard Solutions (Smart, Promethean)Virtual Learning Platforms (Moodle)Also acting as an interim Solution Architect across other programmes of work within the education sector; responsible for overall solution design and pricing, review and approval of technical design lead proposals and designs and point of contact for technical escalations.From May 2013 I was seconded to Home Office DBS Service Transition Team to provide infrastructure project governance and technical advice on current systems and potential migration paths for the Wintel, Storage, VMWare and other underpinning services to a new supplier. Show less

• Infrastructure Specialist

  • Jul 2005 - Jan 2011

  Account: Criminal Records BureauProviding governance on infrastructure change and technical readiness, advice on best practice, solution design and the approval of service improvements and changes through:• Exercising Authority, Regulation, Control and Approval of Changes to the existing Infrastructure and additions to the estate.• Collaboration with Security Teams and ensuring appropriate action is taken following recommendations made.• Research and recommend products and services for specific business areas• Management of 3rd party providers including service reviews and review of performance statistics• Management of projects providing stage plans and indirect management of technical resources.• Maintaining and application of ITS Security Policy, Procedure and Authority in collaboration with group security, CLAS Consultants and Home Office representatives.• Maintaining and improving policies and procedures• Production and input into service readiness documentation• Production of high level and detailed design documentation• Completion of Impact Assessments• Collaboration with Architecture Team for design integration and involvement in feasibility studies for new business requirements.• Technical Lead in Infrastructure projects• Production of cost proposals for varying projects• Decision making and advice in the delivery of indirect Infrastructure projects.• ITS Business Continuity Plan involvement• Capita Service Excellence Nomination – Capita Offshore Project Team (2006) Show less

• Operations/Technical Services Manager

  • Sep 2001 - Jul 2005

  Account: Criminal Records BureauWorking in a Technical Management role across two sites with support for the junior members of the team, responsible for 11 staff members of varying skill sets, activities included:• Delegation and prioritizing analyst’s workload• Production of departmental process and procedures to ITIL guidelines• Management of incidents against SLA• Escalation point for incidents/issues• Attendance at Monthly Service Reviews• Performance Management• Staff appraisals and production of staff rota’s• Management of third party vendors/suppliers• Management of monthly overtime budgets• Technical forum member (Central Group IT Policy Decisions)• Involvement in internal bid work• Liaison with senior customers and programme directors.• Liaison with security personnel• Production of proposals for proactive introduction of new technologies• Project team member for the provision of a DR Site• Liaison with 3rd party project members• Capita Service Excellence Nomination – Blackburn Council Project Team (2005) Show less



DXC Technology (Previously CSC)

• Desktop Services Site Lead (BAe / BNFL / CSC)

  • Jan 2001 - Nov 2001

  Promoted to Desktop Site Lead for the Preston location with part of this role assisting and deputising for the North West and Ireland Area Lead:• Transition of sites clients to a Windows 2000 SOE• VIP Support • Keeping outstanding workloads (personal and team) to an absolute minimum and within client SLAs• Local administration and reporting Asset management and control (hardware and software)• Supervise desk top analysts for the configuration, integration and acceptance for any technology upgrades• Liaison with UK Desktop Manager and UK Service Delivery Managers.• Responsible for escalation of site or region based technical or employee issues to SDM level where appropriate.• Assist Project Management team in managing minor projects e.g. rollouts, major moves, technology refresh, new server installations etc. • Assist area leads with employee interviews.• Assist area leads with acquisition transitions.• Assist area leads with employee development.• Assist area leads with regional management, 7 Sites, 13 employees.• Chair weekly regional meetings with UK Service Delivery Show less

• (Senior) Systems Analyst

  • Jul 2000 - Jan 2001

  In July 2000, Internal Systems took over support of the Preston location. I was appointed to the above position working with two other Analysts. As part of this role it was also required that I provide cover for other sites in the North, West & Ireland Region;7 Sites in total, each with an equal user base of approximately 500 employees. During this period my role also developed into that of a senior member of the team. • Transition of Desktop Clients to a NT Operating Environment Standard • Installation/configuration of new network devices incorporating cabling and patching schedules • Relocation and deployment of site PC's/Workstations and related LAN infrastructure.• DHCP Client transition from Static IP Schema.• Antivirus Rollout Project• Remote Call Resolution Rollout (CA Control IT)• 2nd / 3rd Line LAN Support & Desktop Fault Resolution• Liaison with UN1TY Service Centre (1st Line)• Lotus Notes Client Support• Dial In Services Support• Telecommunication Support• LAN Configuration Management (3Com 3300 / 3900 Switches)• NT 4.0 / Win2K Desktop Build Images• Responsibility for data security and back-ups/contingency• Communication Room Maintenance and Environmental Control• User Account creation/modification• Procurement recommendations• Appointed North, West & Ireland Quality Representative for ISO900x Accreditation• Assist with the ongoing development and improvement of local quality manual and/or local procedures, checklists and guidelines • Server space administration (Novell 5.1, Windows NT4.0)• Server capacity planning• Server security reviews• CSC Customer Care Award For Outstanding Customer Care (November 2000)• CSC Presidents Award Received for Performance Excellence from CSC UN1TY Project Manager/Service Delivery Manager - (April 2000) Show less

• Technical Assessment Engineer (BAe Systems)

  • Aug 1998 - Jul 2000

  Responsible for the technical specification, proposal and installation of hardware and certified software solutions within BAe. Solutions range from single desktop PCs to Projects involving relocation and deployment of many hundreds of PC's/Workstations and related LAN infrastructure across BAe's 13,000 user base.• To assess the technical hardware, LAN Infrastructure and software requirements of BAe customers up to director level and provide/recommend the appropriate and correct technical solutions to match the customer’s requirements incorporating• To provide support for Desktop Services Technical Assessment Department covering Warton & Samlesbury Sites, including checking and monitoring of completed assessments and proposals.• To liaise with customers and advise work status within the Technical Assessment Department, and resolution of technical queries.• Hewlett Packard Beta Tester - To evaluate new and existing I.T. equipment provided by HP and advise their advantages/disadvantages, and possible utilisation within CSC/BAe • Liaison with 3rd Party Technical Support Staff & Representatives • Installation/configuration of new network devices incorporating cabling and patching schedules ranging from single desktop PCs to Projects involving relocation and deployment of many hundreds of PC's/Workstations and related LAN infrastructure.• Co-ordination / job allocation for a team of 13 engineers.• CSC Technical Review Board Member• Involvement In Major Moves & Warton Site Infrastructure Deployment Programme• 2nd & 3rd Line Support For Preston Location• Involvement in various deployment Projects including FOAS, HARRIER, GRIPEN & FLACNET (Front Line Aircraft Communication Network - Royal Ordinance) incorporating the provision of solutions for the rollout of desktop hardware devices and peripheral across 1500+ users• CSC Presidents Award Received for Excellence in Support from CSD (BAe Customer Support Division) - (August 1999). Show less



Future Solutions (Technology) UK Ltd

• Senior PC Field Support Analyst

  • Mar 1998 - Aug 1998

  Future Solutions was a medium sized company involved in the supply and support of PC components & systems and the provision of network solutions for locally based businesses and retail clients. Responsibilities included: • Fault Diagnosis. • Supervision of junior engineers. • Provision of Technical Solutions / proposals. • On-Site Technical Support/Customer Liaison. • Varying levels of 1st/ 2nd & 3rd Line Technical Support. • Dial in remote support. • Repairing & Upgrading PC Systems/Networks. • System Assembly. • Local Area Network Installations Using Windows NT 4.0 / Windows 9x. • O/S Installation, System Maintenance. • Installation/Configuration of Peripheral Devices (Modems/Printers Etc.) This was a temporary role taken whilst waiting for CSC's Security Clearance Process. Show less



John West Foods

• United Kingdom
• Food & Beverages
• 100 - 200 Employee

• Admin/Support Analyst

  • Jan 1996 - Feb 1998

  John West outsourced its internal I.T. operation to Cap Gemini in January 1996. At the request of the Business Systems Manager I became involved in the day to day administration of the systems/network, additional duties involved were:• 2nd Line Technical support & queries• Fault Diagnosis• Purchase set-up & configuration of new PCs• Training of staff in the use of applications on a one-to-one basis• Liaison with Cap Gemini Personnel

• Admin Assistant

  • Nov 1992 - Jan 1996

  • Assist Buyers & Market Managers • Production & completion of Purchase Notifications/Contractual agreements for Suppliers.• Maintenance & update of the companies Planning System (HP9000).• Production & Data Entry of the latest buying plans/sales forecasts and shipments• Production of graphs/tables/reports using Freelance Graphics/Lotus 123 for management/board presentations.• Production of tables/documents using WordPerfect 5.2/6.0• Update of Market managers sales margins/replacement costs and product dispersal's• Liaison with International customers in various countries such as Indonesia / Spain/Fiji/Thailand/Canada & U.S.A.• Achieved BTEC National Certificate In Business & Finance (1991 -1993) Show less

• Customs & Excise Clerk

  • Apr 1989 - Nov 1992

  • Import document preparation.• Allocation & set-up of internal product markings for incoming shipments. • Data entry into the HP 3000 mainframe bespoke system to update U.K. stock positions for Import & Export Products.• Liaison with HM Customs & Excise.• Liaison with various shipping companies• General filing duties & shipping updates• Deputising for the Assistant Export Manager.• Data Entry into the SPEX4 Import/Export System • Completion of BTEC National Qualification Level 2 in Business & Finance (1989 -1990). Show less