Experience

Red Elephant Reps

• Thailand
• Advertising Services
• 1 - 100 Employee

• Chief Executive Officer, Hotel Representation, Hotel Sales, Hotel Marketing. Sales and Marketing.

  • Jan 2019 - Present

  We are your one-stop-shop for tailored yet cost-effective sales, marketing and PR solutions for hotels, travel products and destinations. With a team of worldwide travel professionals, close relationships with key industry contacts and many years of experience, we will develop and tell your story on a global stage. We will basically function as a local extension of your sales and marketing team, at a fraction of the cost of hiring your own staff or multiple representation companies. Wherever you are, whatever your goals, we have everything you need to take your business from strength to strength and increase financial return. Show less



ICS Travel Group

• Thailand
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Group Business Development Director

  • Apr 2010 - Dec 2018

  Directing the business development activities and driving new sales business for ICS Travel Group. Responsible for the overall management of all strategic and operational Marketing, Sales and Product related activities, through all stages: - development, contracting, pricing and delivery.Developing a growth strategy, focused both on financial gain and customer satisfaction, working closely with all relevant department Managers and Directors.Providing direction and ensuring corporate strategy is effectively implemented across Sales, Product, Marketing and Contracting Show less

• Director of Sales

  • Jan 2014 - Mar 2017

  Director of Sales for South East Asia, East Asia, Australia & New Zealand, UK, Middle East and New Markets. Leisure / MICE & UNIGLOBE Events Global Member

• Contracting & Yield Director

  • Nov 2010 - Dec 2013



Turismo Asia Ltd.

• Travel Arrangements

• Department Head Hotel Contracting

  • May 2007 - Oct 2010

  • Build supplier relations and hotel partnerships. • Rate negotiations. • Negotiate terms and conditions for allotments, credit terms and cancelation policies. • To ensure contracts are received, negotiated and processed in a timely manner. • To maximise yield and profitability by building strategic hotel partners. • Assist with series, group and preferred hotel planning. • To raise company profile by regular hotel visits, meetings etc on and off site. • Set up business strategy meetings with key partners hotels and regular face to face meetings. • To keep up to date with hotel developments and ensure new hotels coming online are contracted, inspected and sales network updated. • To monitor, train and develop the team. • To keep department within budget. • Ensure the department operates efficiently and cost effectively ensuring deadlines are met. • Source additional revenue and incentive channels from suppliers e.g. Room Barters, Kick Backs etc • Oversee and ensure data entry is loaded as quickly and efficiently as possible Show less



TUI

• Germany
• Travel Arrangements
• 700 & Above Employee

• Resort Team Manager

  • Sep 1990 - Apr 2007

  Effectively manage a resort team to deliver exceptional holiday experiences,maximising revenue opportunities and delivering the key performance indicators to required standards and that the operation is fully compliant with all legal requirements. • Deliver great holiday experiences by bringing to life our Be Special service philosophy, service promises and Customer Mantra. • Review customer feedback to ensure we are proactive in resolving any on going complaints or issues, and to work with suppliers and Resort Team Manager in order to improve standards. • Observe, assess and "Walk The Floor" at all customer touch points to guide, train and coach your team to deliver excellent customer service. • Lead by example and inspire your team through your delivery of excellent Customer service, develope a highly motivated and committed team. • Monitor, analyse and provide feedback to all relevant departments regarding complaint ratio, CSQs, compensation and all other customer feedback in order to identify trends and be pro-active • Support the 24-7 operation (including on-call rota) to ensure that service provided to our customers is seamless and consistent regardless of the time of day. • Ensure that the team are kept informed of all relevant business issues and updates, through verbal/ written/ Be Involved and Intranet communications. • Build rapport with and get to know our customers to ensure that all company products (excursions and other services) sold, add value and enhance their holiday. • Deliver “ Sales through Service “ , ensure that excursions and other ancillary products sold are suitable to the individual customer needs, whilst optimising revenue opportunities and achieving required revenue targets. • Take accountability for the customer while in resort. Ensuring that all services provided are correct and delivered as booked. • Ensure hoteliers have a full understanding of all product and service specifications in order to ensure effective delivery. Show less