Experience

Office1

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Client Services Concierge

  • Sep 2022 - Present



ASCENDA USA, INC

• United States

• Customer Service Representative

  • Aug 2019 - Aug 2020

  As Sun Country Airlines Reservation Agent: Making reservations, preparation and issuance of tickets and itineraries, computation of fares, issuance of refunds (during COVID-19 pandemic onset), providing passengers with general travel information As Sephora Customer Service Representative: Place orders via phone and assist with client account rewards, address client inquiries regarding products and delivery information, set client appointments with Beauty Advisors, assist client with alternative solutions for out of stock items Show less



Williams-Sonoma, Inc.

• United States
• Retail
• 700 & Above Employee

• Customer Care Representative - Seasonal

  • Nov 2018 - Feb 2019

  Address customer questions and concerns regarding product and delivery information Provide product information, review alternative solutions if an item is out of stock and place orders for the customer. Successfully negotiate and appease customers using a variety of methods established by Williams-Sonoma, Inc., guidelines. Check inventory, process returns, issue replacements and credits for damaged or defective merchandise Perform other duties as assigned Address customer questions and concerns regarding product and delivery information Provide product information, review alternative solutions if an item is out of stock and place orders for the customer. Successfully negotiate and appease customers using a variety of methods established by Williams-Sonoma, Inc., guidelines. Check inventory, process returns, issue replacements and credits for damaged or defective merchandise Perform other duties as assigned



Singular Solutions Inc

• United States
• Human Resources Services
• 1 - 100 Employee

• Customer Service Sales Representative

  • May 2012 - Jun 2018

  Effectively sell home phone and internet products to customers in multiple states across the country, trained new sales agents on company material and sales process Effectively sell home phone and internet products to customers in multiple states across the country, trained new sales agents on company material and sales process