Experience

CCK Automations, LLC

• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Quality Assurance Manager

  • Jan 2023 - Present

  Helping a rapidly growing company upscale their manufacturing and quality systems. Helping a rapidly growing company upscale their manufacturing and quality systems.



Honeywell

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 700 & Above Employee

• Customer Quality Manager

  • Mar 2020 - Sep 2022

  Project management of major quality issues affecting key customers requiring discretion and independent judgement on matters of significance: As the primary point of contact with strategic customers, I escalated issues internally, coordinated resources to address the root cause and resolve the issues to the satisfaction of internal and external stakeholders while keeping both sides informed of progress and roadblocks. I utilized excellent interpersonal and communication skills to successfully resolve many issues with the potential to result in million-dollar liabilities or adverse business impacts. All this was accomplished working remotely (due to Covid) leading technical teams located around the globe supporting Medical, Industrial, Transportation and Aerospace markets.

• Customer Quality Program Manager

  • Nov 2016 - Sep 2022

  Ensured full resolution of major quality issues affecting key customers.Oversaw program management and customer relations for product families ranging from industrial and aerospace sensors to handheld computing to footwear (military/industrial through retail businesses).Provided coverage for 3 individuals who left this role (from a team of 6) until they could be replaced.Directly supported a key customer who renewed their $50M contract.Detailed analysis and persistence led to avoidance of over $2.4M in warranty liability with strategic customer.

• Senior Supervisor Quality Engineering

  • Aug 2008 - Oct 2016

  Supervised a team of 9 providing Quality Engineering support for all Assembly Operations at multiple sites, plus the Incoming Inspection and Contract Review teams.Directed the customer support and establishment of quality system / customer certifications for Aerospace Speed Sensor product line. Acted as Delegated Quality Representative for major customers (Pratt & Whitney, Sikorsky, GEAE).Guided the quality engineering team to achieve 30% COPQ reduction and annual improvement of the PPM metric.Maintained ISO9001 and AS9100 certifications.

• Quality Engineering Manager

  • Sep 2007 - Aug 2008

  Motivated a team of 17 professionals in Quality Engineering, Failure Analysis, Surveillance Testing and Calibration Laboratories, Incoming Inspection and Contract Review. 1st tier supplier of Automotive Pressure and Speed Sensor products.Executed on several major objectives, including COPQ reduction, Product Quality improvement, Maintaining ISO, AS, TS and customer specific certifications.Managed customer quality concerns, developed the quality team through solid leadership, provided analysis of issues likely to impact customer and targeting resources accordingly, and supported the development of a ‘quality’ culture.