Customer/Channel Success Manager, East Africa

• Sep 2022 - Present

• Nov 2020 - Sep 2022

1.Responsible for maintaining the day to day operations for current clients2.Driving revenue through renewals, upsells & cross-sells.3.Key Accounts performance monitoring and tracking 4. Ownership of customer onboarding, implementations, product trainings, and steady state account management.

• Jan 2018 - Nov 2020

1. Training and onboarding of assigned B2B clients throughout the subscription period2. Overall ownership of the entire client lifecycle from onboarding by setting up the clienton the platform and building a training schedule3. Accounts ownership by ensuring day to day account management is done as the primary point of contact for the client.4. Supporting the clients and troubleshooting to solve any challenges they might have with using the platform5. Executing a pulse check on each account and sharing the information with the Head of AX for accountability and tracking.6. Keeping track of each account performance and lead in the renewal and upselling discussions with the support of the AX Lead7. Actively monitoring of fulfilment of client needs, deploying manual interventions as necessary to achieve fulfilment.8. Working hand in hand with the other departments to ensure the success of each account Show less

Recruiting Specialist

• Mar 2017 - Oct 2017

1. Managing the recruitment Process. Sourcing, identifying talent including having proactive discussions with hiring managers about vacant roles. 2. Advertising vacant positions on the company’s webpage, social media, newspapers, maintaining a database of received applications, preparation of long lists i.e matching talent with the specific job advertised for, submitting the long list to the hiring manager or department head for shortlisting, coordinate and conduct interviews in liaison with the hiring managers. 3. Maintaining a talent pool of all interviewed candidates and giving out interview feedback. 4. Preparing employment contracts and facilitate probation evaluation. 5. Ensuring that all newly hired employees have completed probationary performance reviews. 6. Ensuring that staff employment contracts are up to date and advise the Head of Department or Health Centre Manager on requisitioning for renewals. 7. Ensuring that all newly hired staff read the HR manual and have submitted on time complete pre-employment requirements and forms for ease of induction and creation in the Human Resource Management Information System. 8. Ensuring that newly employed staff have completed the probationary performance reviews. 9. Preparation of confirmation letters for all staff who have completed probation successfully. 10. Creating self-service accounts for newly hired staff in the HR system. 11. Maintaining an organized file system and personal files as per the organization HR Manual for all staff. 12. Conducting reference checks for successful candidates and ensuring that they have undergone the pre-employment medical checks. 13. Management of internship cycle as a way of sourcing for talent and facilitate payment of the intern stipend. 14. Plan and conduct orientation for all new staff. 15. Prepare recruitment reports: This includes Joiners, Leavers, Transfers, Turnover rate and recruitment turn-around time. Show less