Product Owner

• Sep 2022 - Present

Product Development Manager

• Jun 2020 - Present

• Formulating and reviewing product and platform strategies that competitively address identified and emergent market opportunities.• Reviewing existing products based on customer feedback and market trends to ensure continuous product utilization• Developing customer journey's and customer journey maps for new feature propositions and presenting them to stakeholders. • Preparation of technical specifications for developers for the creation of new features and maintain the product backlog. Show less

Product Analyst

• Mar 2019 - Jun 2020

• Designed User Stories, Epics and Themes. Developed test strategies and test executions prior to launching of the products for customer use.• Generated financial services requirements from ideation stage to launch. I was responsible for taking the product from iteration, documentation, testing to launch for 2 products.• Optimized potential future market value of new and existing products. Identified gaps in the market and utilized customer trends to address changing needs.• User Experience Design and Prototyping – Created customer journeys on quarterly basis.• Analysed revenue and identified opportunities for further growth and communicated product projections. Grew revenues by 80% on the “Loop” digital banking product.• Monitored and controlled performance of existing products against defined KPIs and industry benchmarks, made necessary feature changes to the product suite.• Championed the research, ideation and development of new capabilities such as digital KYC.• Ensured the organisation attained and maintained leadership in the digital financial services category. Show less

Business Support Analyst

• Jul 2017 - Mar 2019

• Prepared daily transactional and balance sheet reconciliations. • Investigated discrepancies in transactional balances and raised the issues immediately. Escalated more complex cases to senior management. • Liaised with external stakeholders such as Safaricom to resolve data integrity and reported breaches. • Prepared journals at the end of every month as required, this included Value at Risk (VAR) Reports. • Updated documentation that outlined the reconciled processes for Mobile Savings and Lending (MSL) and Digital Financial Services (DFS) products. • Implemented solutions that improved reconciliations through automation that improved recoveries and incident management. • Liaised with my Customer Experience colleagues in the branches and Call Centre Agents to resolve daily queries. Handled over 50 such queries a day. Show less

Operations Assistant

• Oct 2014 - Jul 2017

• Provided Cash Management Solutions to over 40 customers daily. • Performed teller services and sold banking products to customers. • Reloaded and reconciled the ATM daily and balanced an average of Ksh5 million per day. • Cross-sold banking products such as loans, credit cards, insurance and investments. • Handled and resolved customer complaints daily. • Provided Cash Management Solutions to over 40 customers daily. • Performed teller services and sold banking products to customers. • Reloaded and reconciled the ATM daily and balanced an average of Ksh5 million per day. • Cross-sold banking products such as loans, credit cards, insurance and investments. • Handled and resolved customer complaints daily.

MARKETING AND STRATEGY

• May 2011 - Oct 2014

• Sold a total of 10 Second vehicles from Japan per year. Sourced vehicles for customers according to their requirements. • Developed a marketing strategy to reach customers online as well as posted advertisements. Utilized recommendations from existing customers to expand my sales network. • Prepared Sale Agreements, Transfer Documents along with Hire Purchase Notes. Coordinated with financial institutions to provide credit where required. • Coordinated with various government entities such as Kenya Revenue Authority and National Transport & Safety Authority for seamless transfer and registration of customer vehicles. Show less