Operations Manager

• Mar 2023 - Present

Managing the Driven moves Operation Managing the Driven moves Operation

Regional Logistics Manager

• Jan 2022 - Mar 2023

Due to Cazoo acquiring SMH Fleet Solutions in late 2021, I now oversee around 70 Delivery Specialists through 4 Delivery Team Leaders covering 6 sites across London and the SE. This role is data driven, managing costs, fixed costs, synergies and integration within the final mile departments along with being accountable for the P&L. Working closely with other Regional Managers, Head of Logistics and the Planning Manager we look to maximise planning, efficiencies and process improvements along with Managing and updating SSOW’s and SOP’s with Health and Safety as a No1 priority. Show less

Operations Manager

• Mar 2020 - Jan 2022

Due to an internal promotion I oversaw the Logistics and Yard, this role also supports production numbers and ensuring processes are followed and daily/weekly and monthly targets are achieved, This role works closely with all internal customers and requires strong communication skills and a holistic view, understanding of the business as a whole, this role also sits within the Senior Leadership Team on the site and reports directly into the General Manager.

Logistics Manager

• Aug 2019 - Mar 2020

Accountable to ensure a strong motivated relationship with the driver team and to maintain positivity within all staff. To record and analyse specific KPI's set by the business in order to improve. Also to build strong relationships and promote strong communication and positivity within the internal team network in order to promote a great service and in turn a great service to our external customers.This role is also accountable for the yard, managing yard budgets which change daily depending on work levels, managing the flow of vehicles and building strong relationships with internal customers. The yard is both critical and pivotal to the business as all parts of the business touches the yard through the processes required. Also accountable for all facilities and H&S management to ensure the safety and welfare of all on site. Show less

Transport Operations Manager

• Aug 2018 - Aug 2019

Due to an internal promotion this role required collaboration with the planning team, the transport operations team and the driver teams across 3 sites, including prestige and VIP accounts, to achieve KPI's based on a developing planning system to allow us to predict start times and ETA's to manage customers expectations to ensure the customer receives a great service. To support this we were also developing a much improved app based on feedback from the customer and the driver teams. This role also included presenting what we do for new and current clients. I was also heavily involved in the planning for electric vehicles and the infrastructure required for this both internally and externally along with managing the planning and P&L for 1 and 2 car transporters as part of this project. Show less

Planning Manager

• Jan 2016 - Aug 2018

Due to an internal promotion this roles main priority was ensuring the maximisation of the performance of the operation by ensuring accurate, detailed and realistic plans are created using the Paragon routing software & Resource Planning Tools. Maintain a good working relationship with the account team in order to ascertain expected volumes and drive a weekly flat model. Provide leadership, motivation, training and development of the workforce, executing against customer requirements, operational performance. Translate, analyse and deliver customer needs through effective operations, maximize accuracy and productivity. This role worked closely with a busy management team to share responsibility for meeting service levels and profit margins, response time and other operational performance objectives based on clients SLA's. Ultimately responsible for ensuring effective and efficient utilisation of resources. Plans, organises and manages the workload through accurate forecasts, staff calculations, schedules and management reports. Show less

Resource and Planning Manager

• Sep 2014 - Feb 2016

To ensure that the manpower, support agencies and daily vehicles management is efficient / effective and as economical as possible whilst working with other contractors / internal customers to provide a class leading service to the event department & customers. To ensure event loads are correctly allocated to correct vehicles within the statutory legislative guidelines. To ensure all legal responsibilities are met with regards to vehicle maintenance / records, drivers hours both tachograph and working time directive. Show less

Event Specialist

• Feb 2014 - Aug 2014

As a member of our event crew, I provided a broad range of event support activities in the field on behalf of our prestige automotive clients, helping to bring their events to life.Event equipment delivery and rig and de-rig specialists loading vehicles with exhibition equipment anddelivering to site.Stand building/rigging and de-rigging of events Hospitality unit delivery and set up Manual handling andworking in a physically demanding environment.Stand staff and brand ambassadors work on display stands at events, collect high quality data capturefrom visitors.Act as front of house, providing good product knowledge and great customer service Show less

Operations Support Team Leader

• Apr 2011 - Feb 2014

Deputy Store Manager

• Apr 2007 - Apr 2011