Product Service Specialist

• Aug 2022 - Present

Owner

• Aug 2015 - Present

Performing the fine art of hand engraving. I handle all aspects of the business, from marketing to production. Performing the fine art of hand engraving. I handle all aspects of the business, from marketing to production.

Dealer Support Parts & Wholegoods (Lead)

• Jul 2017 - Aug 2022

Supervisor of Procurement and Inventory Control

• Aug 2012 - Aug 2015

Parts Sales Supervisor

• Jun 2011 - Aug 2012

Parts Sales Advisor

• Nov 2009 - Jun 2011

• Provide continuous support to dealers and distributors.• Collaborate with all divisions, including Industrial, Marine, Construction, OEM, and Agriculture to provide customer service and internal support.• Manage and maintain all requests, correspondence and issues regarding Thermo King.• Travel to OEM, Distributors, and Dealers to represent YA Parts.• Assist new dealers in utilizing YDS.• Communicate daily with Japan to expedite orders and to address product registration and pricing.• Maintain daily back order report for all customers.• Provide training and act as mentor to co-workers.• Regularly assess product pricing and make necessary adjustments.• Work closely with warehouse personnel to complete special customer requests.• Track customer issues and information using Sales Force.• Prepare and make presentations for sales and dealer council meetings.• Participate in monthly video conferences with Japan.

Technical Support - Construction Division

• Nov 2007 - Nov 2009

Supported dealers with technical and parts issues. Managed PIP(Process Improvement Program). Participated and lead weekly service meetings.