Experience

Seattle Glassblowing Studio and Gallery

• United States
• Manufacturing
• 1 - 100 Employee

• Shipping Lead

  • Mar 2018 - Present

  Greater Seattle Area



Barnes & Noble, Inc.

• United States
• Retail
• 700 & Above Employee

• Bookseller/Cafe Server

  • Oct 2017 - Jun 2018

  Greater Seattle Area Provide customer service in numerous areas of the store including the front end/cashier station, specialty departments (Children's, Music/Movies, etc.), and the Barnes & Noble Cafe as well as over the phone; conduct sales transactions to include cash, credit/debit, check, and electronic gift card utilizing Point-of-Sale system; drive sales of specialty product, corporate promotions, and "handsell" selection; prepare/serve a variety of food and beverages; receive, stage and display product… Show more Provide customer service in numerous areas of the store including the front end/cashier station, specialty departments (Children's, Music/Movies, etc.), and the Barnes & Noble Cafe as well as over the phone; conduct sales transactions to include cash, credit/debit, check, and electronic gift card utilizing Point-of-Sale system; drive sales of specialty product, corporate promotions, and "handsell" selection; prepare/serve a variety of food and beverages; receive, stage and display product (following established guidelines), and pull damaged/defective/overstocked product for return; understand and follow all company health/safety guidelines.

• Bookseller/Cafe Server

  • Oct 2016 - Sep 2017

  Anchorage, Alaska Area Provide customer service in numerous areas of the store including the front end/cashier station, specialty departments (Children's, Music/Movies, etc.), and the Barnes & Noble Cafe as well as over the phone; conduct sales transactions to include cash, credit/debit, check, and electronic gift card utilizing Point-of-Sale system; drive sales of specialty product, corporate promotions, and "handsell" selection; prepare/serve a variety of food and beverages; receive, stage and display product… Show more Provide customer service in numerous areas of the store including the front end/cashier station, specialty departments (Children's, Music/Movies, etc.), and the Barnes & Noble Cafe as well as over the phone; conduct sales transactions to include cash, credit/debit, check, and electronic gift card utilizing Point-of-Sale system; drive sales of specialty product, corporate promotions, and "handsell" selection; prepare/serve a variety of food and beverages; receive, stage and display product (following established guidelines), and pull damaged/defective/overstocked product for return; understand and follow all company health/safety guidelines.



Rural Alaska Community Action Program, Inc. (RurAL CAP)

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Empoyment Specialist

  • Jun 2016 - Jul 2017

  Anchorage, Alaska Area * Conduct homeless outreach to build enrollment in agency Supported Employment program * Complete assessments using motivational interviewing to identify participant strengths and barriers to employment * Provide job readiness, skill development, and employment proficiency trainings and services to participants * Network and partner with community employers to establish participant opportunities for competitive employment * Coordinate employment development referrals for… Show more * Conduct homeless outreach to build enrollment in agency Supported Employment program * Complete assessments using motivational interviewing to identify participant strengths and barriers to employment * Provide job readiness, skill development, and employment proficiency trainings and services to participants * Network and partner with community employers to establish participant opportunities for competitive employment * Coordinate employment development referrals for participants to available/appropriate community resources * Facilitate agency Community Rehabilitation Provider service for the Division of Vocational Rehabilitation * Document all services provided appropriately and in consideration of participant privacy/confidentiality Show less



The Arc of Anchorage

• United States
• Individual and Family Services
• 1 - 100 Employee

• Specialized Services Liaison

  • Oct 2015 - Apr 2016

  Anchorage, Alaska Area Support agency in administering Conflict-Free Case Management regulations through coordination with sister entities including Care Coordinators; create and implement tracking/monitoring system for individual participant Plans of Care (POCs) to include renewal, development, and expiration dates; facilitate communication between agency program administrators and individual Care Coordinators regarding participant progress and necessary documentation for POC development; support program… Show more Support agency in administering Conflict-Free Case Management regulations through coordination with sister entities including Care Coordinators; create and implement tracking/monitoring system for individual participant Plans of Care (POCs) to include renewal, development, and expiration dates; facilitate communication between agency program administrators and individual Care Coordinators regarding participant progress and necessary documentation for POC development; support program administrators in completing and submitting necessary documentation for POC development/renewal; partner with individuals experiencing intellectual/developmental disabilities (I/DD) in implementing person-centered program development, self-advocacy outlets, and individual input in POC development; maintain up-to-date knowledge of federal/state/agency regulations regarding Medicaid Home and Community Based Waiver services.

• Team Leader - I/Case Manager

  • Nov 2014 - Oct 2015

  Anchorage, Alaska Area Supervise teams of direct service staff members in the field of employment supports for individuals experiencing I/DD to include task assignment, training, monitoring, and evaluation; prepare and provide staff schedules on bi-weekly basis, adjusting as needed to accommodate participant/staffing needs; participate in department hiring procedures including identifying/requisitioning needed positions, reviewing applications, conducting interviews, and contacting references; complete and submit… Show more Supervise teams of direct service staff members in the field of employment supports for individuals experiencing I/DD to include task assignment, training, monitoring, and evaluation; prepare and provide staff schedules on bi-weekly basis, adjusting as needed to accommodate participant/staffing needs; participate in department hiring procedures including identifying/requisitioning needed positions, reviewing applications, conducting interviews, and contacting references; complete and submit documentation of services for Medicaid billing procedures in accordance with federal/state/agency regulations; partner with service recipients and their planning teams to develop and implement employment supports within Medicaid Home and Community Based Waiver services; build and maintain relationships with community employers to build employment opportunities for service recipients.

• Employment Specialist/Direct Support Professional - I/II

  • Oct 2010 - Nov 2014

  Anchorage, Alaska Area Provide direct support to individuals experiencing a wide range of Intellectual and Developmental Disabilities as well as Sever Mental Illness in numerous settings such as the home, workplace, greater community, and educational facilities; plan, organize, and direct activities for groups of participants in the Recreation Center setting; maintain current CPR/First Aid and Mandt Crisis Intervention certifications to ensure participant health and safety; complete and submit documentation regarding… Show more Provide direct support to individuals experiencing a wide range of Intellectual and Developmental Disabilities as well as Sever Mental Illness in numerous settings such as the home, workplace, greater community, and educational facilities; plan, organize, and direct activities for groups of participants in the Recreation Center setting; maintain current CPR/First Aid and Mandt Crisis Intervention certifications to ensure participant health and safety; complete and submit documentation regarding services provided and individual progress toward outlined goals for Medicaid billing purposes.

• Bookseller/Cafe Server/Department Lead

  • Dec 2007 - Oct 2012

  Anchorage, Alaska Area Provide customer service in numerous areas of the store including the front end/cashier station, specialty departments (Children's, Music/Movies, etc.), and the Barnes & Noble Cafe as well as over the phone; conduct sales transactions to include cash, credit/debit, check, and electronic gift card utilizing Point-of-Sale system; drive sales of specialty product, corporate promotions, and "handsell" selection; prepare/serve a variety of food and beverages; receive, stage and display product… Show more Provide customer service in numerous areas of the store including the front end/cashier station, specialty departments (Children's, Music/Movies, etc.), and the Barnes & Noble Cafe as well as over the phone; conduct sales transactions to include cash, credit/debit, check, and electronic gift card utilizing Point-of-Sale system; drive sales of specialty product, corporate promotions, and "handsell" selection; prepare/serve a variety of food and beverages; receive, stage and display product (following established guidelines), and pull damaged/defective/overstocked product for return; understand and follow all company health/safety guidelines; assign daily tasks to small groups of employees in designated areas; direct and supervise individuals in the completion of tasks, providing feedback and guidance as needed; communicate necessary supports and progress to established goals with supervisors and management team; address customer complaints and resolve any conflicts as they arise; train new hires in operational responsibilities/duties. Show less



Starbucks

• United States
• Retail
• 700 & Above Employee

• Barista

  • Apr 2007 - Oct 2007

  Anchorage, Alaska Area Prepare and serve a variety of beverages, pastries, lunches, and snacks; provide customer service (take orders, serve, cashier, etc.); market specialty equipment and products to meet and exceed sales goals; direct and execute initiatives to increase individual sales of specialty merchandise; maintain knowledge of menu, recipes, and core products (particularly of gourmet coffees and brewing equipment).



Camp Fire Usa Alaska

• United States
• Higher Education

• Program Staff

  • Jun 2005 - Aug 2007

  Anchorage, Alaska Area Care for children in institutional settings (schools, recreational centers, etc.); keep records on individual children and provide special needs staff support; supervise and monitor safety of children in groups outside institutional settings (field trips, busses, etc.); support children with special needs in daily care and liaise with other Program Staff for inclusionary efforts.