Ian McKend
Managing Director at ProQ BBQs & Smokers- Claim this Profile
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Bio
Experience
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Managing Director
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Jan 2007 - Present
Bodmin, Cornwall, UK Set up company from scratch. Designed and generated sales for several products, two of which have won awards, internationally, for being innovative. Introduced and sold products at both local and international trade shows. Sold to retail, wholesale and distribution partners around the world. Set up and design of company websites. Sourced manufacturing partners in the Far East.
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BBQ Co Ltd
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United Kingdom
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Hospitality
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Manager
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Jun 2003 - Nov 2006
Dealt with customer orders, queries and complaints. Sourced new products. Inventory management. Maintenance of two e-commerce websites.
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Managing Director
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Jul 1997 - Jan 2003
Duties and achievements. Set up, from scratch, a business to service, maintain and repair all makes of motor vehicles. Staff recruitment and training. Day to day running of spares, sales and workshop facility. Customer bookings, quotes, sales, queries and complaints. Dedicated to servicing all aspects of Same Tractor sales, for which the company was an authorized dealer. Initiated and set up the infrastructure to enable the company to manufacture performance exhaust systems… Show more Duties and achievements. Set up, from scratch, a business to service, maintain and repair all makes of motor vehicles. Staff recruitment and training. Day to day running of spares, sales and workshop facility. Customer bookings, quotes, sales, queries and complaints. Dedicated to servicing all aspects of Same Tractor sales, for which the company was an authorized dealer. Initiated and set up the infrastructure to enable the company to manufacture performance exhaust systems in house. Show less
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After Sales Manager
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Mar 1995 - May 1997
Duties and achievements. Supervised the planning, construction and equipping of a showroom and workshop facility, designed to meet stringent Toyota requirements. Responsible for the smooth running of a busy franchise workshop, which included the supervision and training of both skilled and semi skilled staff, processing warranty claims, allocating work and dealing directly with customers to ensure their total satisfaction. Successfully completed courses run by Toyota… Show more Duties and achievements. Supervised the planning, construction and equipping of a showroom and workshop facility, designed to meet stringent Toyota requirements. Responsible for the smooth running of a busy franchise workshop, which included the supervision and training of both skilled and semi skilled staff, processing warranty claims, allocating work and dealing directly with customers to ensure their total satisfaction. Successfully completed courses run by Toyota Zimbabwe. Covered new vehicle sales for three months, in conjunction with my duties as the Workshop Manager, as a suitable candidate for this position was being sought. Attended weekly meetings with the Dealer Principal, Parts Department and Sales Department managers Show less
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Workshop Manager
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May 1992 - Mar 1995
Duties and achievements. Managed a workshop facility, dedicated to the service, repair and refurbishment of a wide variety of vehicles and motorised equipment, utilised in road construction.
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B&W Distributors
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United States
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Building Materials
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1 - 100 Employee
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Sales Person
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Feb 1990 - May 1992
Duties and achievements. Sales of car alarms, audio equipment. Control of job cards and work allocation. Responsible for quality control.
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Apprentice Motor Technician/ Technician
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Aug 1987 - May 1989
Duties and achievements. Engine, Gearbox, clutch and brake overhauls. Electronic and fuel system diagnosis and repair. Servicing and general repairs. Successfully underwent and completed a Trade Test conducted by South Africa's Department of Manpower. Spent 3 months training at BMW's production facility in Pretoria, South Africa. First technician, in Zimbabwe, to be trained on BMW's computerised diagnostic equipment.
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Farm Mechanic
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Sep 1985 - Jun 1987
Duties and achievements. Repair and maintenance of all farm equipment and vehicles. Supervision of semi-skilled personnel. Assisted with non-mechanical farming operations such as crop planting, irrigation and harvesting.
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Apprentice Motor Mechanic
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Nov 1983 - Jul 1985
Duties and achievements. Carried out general repairs and servicing, on a wide variety of vehicles, with little or no supervision.
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Phalaborwa Mining Company
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South Africa
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Mining
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100 - 200 Employee
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Apprentice Motor and Diesel Mechanic
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Sep 1982 - Oct 1983
Duties and achievements. Started my apprenticeship, where I was instructed on the use of related tools and equipment used in modern workshops. Gained experience working on large earth moving equipment.
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Education
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oriel boys
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st georges