Experience

LSI (Life Systems International)

• United States
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Senior Support Analyst

  • Aug 2021 - Present

  • Online and phone technology support of medical devices for healthcare providers and sites.• Live troubleshooting errors in data systems and equipment.• Trained in building and repairing both Windows and Macs systems.• Interface programming• Training and coordination of new support technicians.• Assessing complex incidents to find expeditious resolution of customer concerns.

• Information Technology Associate

  • Apr 2020 - Aug 2021

  • Online and phone technology support of medical devices for healthcare providers and sites.• Live troubleshooting errors in data systems and equipment.• Trained in building and repairing both Windows and Macs systems.



Best Buy

• Retail
• 700 & Above Employee

• Apple Master

  • Jun 2018 - Jun 2020

  • Knowledge of all Apple products to assist in sales, customer education, and Apple distribution.• Excellence in face-to-face customer service skills. • Responsible for developing and presenting sales plans to the floor team in order to assist in achieving cooperate goals.• In top 10th percentile of associates for district sales • Knowledge of all Apple products to assist in sales, customer education, and Apple distribution.• Excellence in face-to-face customer service skills. • Responsible for developing and presenting sales plans to the floor team in order to assist in achieving cooperate goals.• In top 10th percentile of associates for district sales



KVH Enterprises

• Executive Assistant

  • Feb 2015 - Jun 2018

  • Responsibilities include secretarial services for the CEO. • Maintaining communications with multiple medical facilities and doctor’s offices.• Data processing and proficiency in Microsoft Office programs.• Social Media maintenance. • Responsibilities include secretarial services for the CEO. • Maintaining communications with multiple medical facilities and doctor’s offices.• Data processing and proficiency in Microsoft Office programs.• Social Media maintenance.



GameStop

• United States
• Retail
• 700 & Above Employee

• Floor Manager

  • Oct 2010 - Feb 2015

  • Expert in building relationships with customers and staff as both a game sales professional and as a management team leader• Developed several sales promotions and featured Marketing strategies which provided increased profits for the business as well as increased customer traffic• Increased profits for the unit year over year since 2010 despite a challenging economic market • Expert in building relationships with customers and staff as both a game sales professional and as a management team leader• Developed several sales promotions and featured Marketing strategies which provided increased profits for the business as well as increased customer traffic• Increased profits for the unit year over year since 2010 despite a challenging economic market



North Associates

• United Kingdom

• Sales Team Lead

  • Oct 2008 - Jan 2010

  • Team Lead over an 8-member sales team. Responsibilities included: Hiring, training and employee reviews, team sales quotas and employee growth• Marketing and sales to ensure business growth and continued client acquisition • Team Lead over an 8-member sales team. Responsibilities included: Hiring, training and employee reviews, team sales quotas and employee growth• Marketing and sales to ensure business growth and continued client acquisition