Solutions Architect

• Apr 2022 - Present

Solutions Architect

• Feb 2020 - Apr 2022

Technical Pre/Post Sales role understanding customer's unique challenges and building fit-for-purpose, efficient solutions. Technical Pre/Post Sales role understanding customer's unique challenges and building fit-for-purpose, efficient solutions.

Solutions Architect

• Mar 2019 - Feb 2020

Technical Pre/Post Sales role understanding customer's unique challenges and building fit-for-purpose, efficient solutions. Technical Pre/Post Sales role understanding customer's unique challenges and building fit-for-purpose, efficient solutions.

Network Engineer

• Nov 2016 - Mar 2019

● Responsible for over 8,500km of Spark’s national fibre network ● Extend and build fibre network to meet Spark’s IP Core, Transport (OTN / DWDM) and Mobile requirements ● Make third party network buying/leasing decisions ● Strategic involvement in third party network due diligence, 5G rollout and service edge capability ● Assist Spark Digital and Wholesale with opportunity identification, RFP response and upsell opportunities ● Supplier engagement and contracting ● Statement of Work / Brief writing

Solutions Consultant

• Jun 2014 - Oct 2016

A Technical Presales position within the Chorus Sales team. The core focus of the role is leading technology discussions and providing technical support/consultation services/solutioning to Chorus customers. Key tasks: Provide technical support knowledge for pre, during and post-sales activities Sales opportunity identification and response Customer proposal creation Stakeholder management Project Delivery/Management Scope definition Design Quoting / Budgeting Delivery Key Projects/Deliverables: Chorus Regional Transport (CRT) National Infrastructure build Chorus Regional Transport (CRT) Backhaul opportunities (multiple Retail Service Providers) Spark Central North Island OTN Rollout (CNIF) Spark South Island OTN Rollout (SNOE) Spark Fibre Delivery Spark Mobile Carrier Ethernet Migration

Fibre Design Team Leader

• Jun 2013 - Jun 2014

Manage and lead a diverse team of 22 Chorus Network Designers.Investigate and resolve technical design issuesStakeholder managementResource and Workload managementQuality Assurance of fibre designs checking for accuracy, cost effectiveness and completenessDrive team performance to meet SLAs/KPIsCustomer Escalation ManagementConflict resolution and Staff appraisalsTeam meetings and InterviewsBusiness Unit Reporting

Fibre and Inside Plant Network Designer

• Nov 2010 - Jul 2013

Responsible for the design and implementation of various vendor equipment and technologies within Chorus and Spark Exchanges.Chorus fibre design (DFAS, ICABS, HSNS and Chorus Bespoke Solutions)Alcatel 7302/7342 GPON designAlcatel 7450 switch design/implementationAlcatel and Huawei DWDM design/implementationAlcatel ASAM and ISAM design/implementation and migrationProject costings and customer quotationsPreparation of Technical Documents and Install specificationsOutside Plant fibre design (extending existing network by laying new ducts, hauling fibre cables, terminating in customers premises etc)Stakeholder managementEscalation managementManage multiple projects simultaneously while still meeting customer and company SLAs

Service Commitment Team Leader

• May 2010 - Nov 2010

●Responsible for 13 direct reports●Management of inbound and outbound calls for a 24/7, 365 day centre●Job ticket escalation●Conflict resolution●Staff appraisals●Hold regular staff meetings and ‘Heartbeats’●Attend management and training sessions●In-depth knowledge of provisioning and fault management systems●Excellent Customer Service to many customers (technicians, field managers, chorus and telecom representatives, Chorus management, end customers, sub-contractors)

Service Delivery Co-ordinator

• Mar 2010 - May 2010

●Own, process and co-ordinate the delivery of customer service requests to meet both business and regulatory requirements and Service Level Agreements (SLAs) ●Provide exceptional customer service by taking ownership for provisioning activities that deliver customer requests to meet agreed SLAs ●Time management of workload to ensure the team meets data provisioning deadlines ●Interpret customer requests and translate into delivery of service and solutions ●Conduct feasibilities for copper and fibre Data Access Services and quality assurance checks to ensure service delivery is ‘right first time’ ●Co-ordinate with service providers through email and telephone ●Provide end customers and service delivery managers regular feedback/updates on job requests ●Update and maintain 11 complex databases including Netmap (GIS), ICMS, OOT and In-House Systems. ●Provide input into the process of continuous improvement ●Participate in conference calls and regular meetings

Dispatcher

• Oct 2009 - Feb 2010

●Responsible for dispatching work to technicians in various locations across New Zealand ●Operated a number of complex computer programs to dispatch work to technicians and ensure all required information is in the job ticket ●Responded to technicians and Telecom / Chorus job queries providing constant updates and excellent customer service. ●Liaise with a multitude of people including managers, customers, retail service providers, chorus, technicians, peers ●Responsible for dispatching work to technicians in various locations across New Zealand ●Operated a number of complex computer programs to dispatch work to technicians and ensure all required information is in the job ticket ●Responded to technicians and Telecom / Chorus job queries providing constant updates and excellent customer service. ●Liaise with a multitude of people including managers, customers, retail service providers, chorus, technicians, peers

Dispatcher

• Feb 2007 - Oct 2009

●Responsible for dispatching work to technicians in various locations across New Zealand ●Operated a number of complex computer programs to dispatch work to technicians and ensure all required information is in the job ticket ●Responded to technicians and Telecom / Chorus job queries providing constant updates and excellent customer service. ●Liaise with a multitude of people including managers, customers, retail service providers, chorus, technicians, peers ●Responsible for dispatching work to technicians in various locations across New Zealand ●Operated a number of complex computer programs to dispatch work to technicians and ensure all required information is in the job ticket ●Responded to technicians and Telecom / Chorus job queries providing constant updates and excellent customer service. ●Liaise with a multitude of people including managers, customers, retail service providers, chorus, technicians, peers