Customer Success Manager - Scaling

• Feb 2023 - Present

At ArcSite, I’m working to scale onboarding for the SMB segment. I continuously improve our communication and engagement strategy, host group training sessions, contribute to community engagement and new content creation strategies, and take on 1:1 mid market onboarding clients as needed. I also assist in support functions, tackling client tickets via email, live chat, and phone. At ArcSite, I’m working to scale onboarding for the SMB segment. I continuously improve our communication and engagement strategy, host group training sessions, contribute to community engagement and new content creation strategies, and take on 1:1 mid market onboarding clients as needed. I also assist in support functions, tackling client tickets via email, live chat, and phone.

Customer Success Manager

• Dec 2021 - Jan 2023

Business Development Representative

• Jul 2021 - Dec 2021

Customer Experience Associate II

• Oct 2020 - Jul 2021

I provided technical phone support for digital electronics customers' devices and accounts. Moved into two additional lines of business in two months because of my commitment to issue resolution and other KPI. As a Customer Experience Associate II, I took escalated calls and had an expanded set of responsibilities that empowered me to act on behalf of management. I provided technical phone support for digital electronics customers' devices and accounts. Moved into two additional lines of business in two months because of my commitment to issue resolution and other KPI. As a Customer Experience Associate II, I took escalated calls and had an expanded set of responsibilities that empowered me to act on behalf of management.

Restaurant Server

• Oct 2016 - Nov 2020

Education Abroad Graduate Assistant

• Sep 2014 - Jun 2016

At Bowling Green, I helped coordinate the study abroad application process for over 500 students, working as a troubleshooter and advisor for faculty, staff, and applicants. With the International Programs team, I helped lead the 2016 Study Abroad Fair which saw a record number of attendees. Representing the office, I attended New Student Orientation during the summer of 2015, meeting with a broad set of stakeholders to promote international opportunities at BGSU. I used the Microsoft Office suite extensively, and was the contact person for the institution's study abroad applicant tracking software. Show less

Content Writer and Curator

• Oct 2012 - Aug 2014

English Language Assistant

• Sep 2011 - Jul 2012