Experience

Condominium Law Group, PLLC

• United States
• Law Practice
• 1 - 100 Employee

• Paralegal

  • Aug 2017 - Present

  This is a remote position working in the firm's general legal group to restate common interest realty association's governing documents to integrate past amendments, best practices and desired changes into a new single body of documents.Other work includes finance and business analysis utilizing the firm's practice management system to answer management questions regarding firm performance. This is a remote position working in the firm's general legal group to restate common interest realty association's governing documents to integrate past amendments, best practices and desired changes into a new single body of documents.Other work includes finance and business analysis utilizing the firm's practice management system to answer management questions regarding firm performance.

• Management Consultant

  • Jul 2016 - Sep 2016

  Contract position to perform data analysis.● Identified clients likely to follow departing attorneys for follow up by managing partner and audited departing attorneys work to protect clients’ interests● Provided an understanding for clients and attorneys regarding Collections group performance on matters; included auditing past results, visualizing results, and generating insights Contract position to perform data analysis.● Identified clients likely to follow departing attorneys for follow up by managing partner and audited departing attorneys work to protect clients’ interests● Provided an understanding for clients and attorneys regarding Collections group performance on matters; included auditing past results, visualizing results, and generating insights



Sabbatical

• Business Consulting and Services
• 1 - 100 Employee

• Traveler

  • Aug 2015 - Dec 2015

  Lived the Australian culture in Melbourne, Victoria. Lived the Australian culture in Melbourne, Victoria.

• Legal Operations Manager

  • Jun 2014 - Jul 2015

  I managed a team of six attorneys performing general counsel work.● Improved inter-group communication by improving the practice management system to allow attorneys to be aware when another attorney was working for the client on a separate task● Improved attorney productivity by providing them their key performance indicators such as client hours, earned revenue, and time spent on tasks● Improved attorney morale by overhauling bonus compensation plan following review of revenue earned by staff and review of associated costs to produce that revenue● Increased firm’s annual revenue by an estimated 6% by completing a revenue enhancement study to adjust the firm’s rate structure● Reduced billing errors to clients by improving how information from the practice management system was displayed to staff



Reserve Consultants Ltd

• United Kingdom
• Information Services

• Office Manager / Management Consultant

  • Sep 2013 - Jun 2014

  This was a temporary contract position. I managed the main office, including hiring staff and field consultants.● Simplified reminder notification program for clients’ annual needs, improving client retention● Built and executed mailing campaign to extend potential client base● Prepared business valuation for successful sale of company● Similar duties to previous work (see below) This was a temporary contract position. I managed the main office, including hiring staff and field consultants.● Simplified reminder notification program for clients’ annual needs, improving client retention● Built and executed mailing campaign to extend potential client base● Prepared business valuation for successful sale of company● Similar duties to previous work (see below)

• Management Consultant

  • Apr 2013 - Sep 2013

  This was a temporary contract position. I was a project manager for a practice management system upgrade, and consultant for operational issues.● Analyzed expected impact to cash flow of a client early payment discount● Assessed fees incurred by accepting credit card payment; implemented plan to recover same● Updated firm fee schedule to increase annual revenue by an estimated 7%● Reorganized data collected by practice management system to create performance reports for senior management, and improve working experience for staff



Rotterdam School of Management, Erasmus University

• Higher Education
• 700 & Above Employee

• MBA Candidate

  • Jan 2012 - Mar 2013

  Student in RSM's post-experience full-time international MBA program. Graduated in March 2013 with a concentration in Strategy. Student in RSM's post-experience full-time international MBA program. Graduated in March 2013 with a concentration in Strategy.

• Consultant and Manager, Reserve Analysis

  • Jun 2008 - Dec 2011

  I was a consultant and manager of the firm’s capital reserve study group.● Provided consulting services to prepare capital reserve studies; work forecasted expense schedule to meet repair and replacement requirements of assets over 30 years● Managed six-person team in preparing reserve studies; included working with employee and contractor staff; instituted standard operating procedures for production● Reduced production time of reserve studies by 15% through identifying and resolving inefficiencies; trained staff on changes● Consulted for clients with atypical responsibility or unique scenario in their reserve study● Instituted client reminder program for annual updates resulting in 60% retention● Developed and launched alternative reserve study format responsible for increased annual revenue and client retention following 2008 recession● Redesigned executive summary in partnership with management firms to better serve clients