Ian Kindel
Technical Support Specialist at National Conference of Bar Examiners- Claim this Profile
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Bio
LinkedIn User
Intelligent. Resourceful. Dedicated. At best, these words are understatements when used to describe Ian. An invaluable asset to any team. Ian is organized and able to focus on detailed tasks while remaining flexible enough to adapt to the changing needs of a business on a moment's notice.
Tyson Purcell
I'll keep it short and sweet: whatever room Ian walks into, he's probably the smartest one in the room. The best part: he's humble about it. —Sure, he may be one of the most intelligent people you ever meet, but he'll never make you feel like you're not on the same level.
LinkedIn User
Intelligent. Resourceful. Dedicated. At best, these words are understatements when used to describe Ian. An invaluable asset to any team. Ian is organized and able to focus on detailed tasks while remaining flexible enough to adapt to the changing needs of a business on a moment's notice.
Tyson Purcell
I'll keep it short and sweet: whatever room Ian walks into, he's probably the smartest one in the room. The best part: he's humble about it. —Sure, he may be one of the most intelligent people you ever meet, but he'll never make you feel like you're not on the same level.
LinkedIn User
Intelligent. Resourceful. Dedicated. At best, these words are understatements when used to describe Ian. An invaluable asset to any team. Ian is organized and able to focus on detailed tasks while remaining flexible enough to adapt to the changing needs of a business on a moment's notice.
Tyson Purcell
I'll keep it short and sweet: whatever room Ian walks into, he's probably the smartest one in the room. The best part: he's humble about it. —Sure, he may be one of the most intelligent people you ever meet, but he'll never make you feel like you're not on the same level.
LinkedIn User
Intelligent. Resourceful. Dedicated. At best, these words are understatements when used to describe Ian. An invaluable asset to any team. Ian is organized and able to focus on detailed tasks while remaining flexible enough to adapt to the changing needs of a business on a moment's notice.
Tyson Purcell
I'll keep it short and sweet: whatever room Ian walks into, he's probably the smartest one in the room. The best part: he's humble about it. —Sure, he may be one of the most intelligent people you ever meet, but he'll never make you feel like you're not on the same level.
Experience
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National Conference of Bar Examiners
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Research Services
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1 - 100 Employee
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Technical Support Specialist
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Aug 2019 - Present
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Hewlett Packard Enterprise
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United States
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IT Services and IT Consulting
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700 & Above Employee
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ITO Level 4 Service Delivery Technician
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Oct 2006 - Aug 2019
Provide user support to employees at two offices and remote locations including: * Hardware troubleshooting on HP computers * Software troubleshooting in a Windows 7 environment * Printer support * First level troubleshooting of system outages and proper reporting of outages to responsible System Administrators User Administration Subject Matter Expert: * Add, remove and update access on Active Directory and proprietary systems * Perform audits of the systems maintained * Maintain and update network share security access * Ensure that security requests are submitted and processed properly. Provide training to submitters as needed. Process Improvement: * Develop scripts using VBScript to automate repetitive and complex tasks * Create browser-based tools using to consolidate information and automated processes, developed with VBScript and JavaScript Documentation Subject Matter Expert: * Create documentation used by the Help Desk and by the account for IT tasks or processes * Assign tasks for documentation creation to Subject Matter Experts * Ensure that documentation is reviewed and updated on an annual schedule Show less
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Caleres, Inc.
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United States
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Retail Apparel and Fashion
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700 & Above Employee
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Security and User Administration Representative
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Mar 2003 - Jul 2006
Managed and audited user accounts on systems including:* Active Directory* Lotus Notes* AS/400* PeopleSoftProvided second-level support to the help desk on user and folder security issues.
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Level 2 Help Desk Agent
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Oct 2000 - Mar 2003
Provided support by phone, email and walkup for the Brown Shoe and Famous Footwear corporate personnel and stores on issues including:* Microsoft Office errors and navigation* Network connectivity* Password ResetsProvided second-level support to Help Desk agents.
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Sitel Group
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Support Engineer
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Jan 1998 - Oct 2000
Provided phone-based first level support for an ISP and the online products of an international financial firm. Provided second level support for technicians, with the duties of: * Assisting first level technicians with their calls * Conducting training sessions * Creating and maintaining a database of common issues and their resolutions for the technicians * Identifying new issues and researching their resolution Provided phone-based first level support for an ISP and the online products of an international financial firm. Provided second level support for technicians, with the duties of: * Assisting first level technicians with their calls * Conducting training sessions * Creating and maintaining a database of common issues and their resolutions for the technicians * Identifying new issues and researching their resolution
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Education
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University of Wisconsin-Madison
Bachelor's degree, History
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