Ian Karash

Associate Software Engineer at Provalus
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Contact Information
us****@****om
(386) 825-5501
Location
Nacogdoches, Texas, United States, US

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Credentials

  • Tokyo Delta - Certified System Administrator
    ServiceNow
    Dec, 2022
    - Nov, 2024
  • Micro-Certification - Flow Designer
    ServiceNow
    Oct, 2022
    - Nov, 2024
  • Micro-Certification - Integration Hub
    ServiceNow
    Oct, 2022
    - Nov, 2024
  • Micro-Certification - Predictive Intelligence
    ServiceNow
    Oct, 2022
    - Nov, 2024
  • ServiceNow Certified System Administrator
    ServiceNow
    Jul, 2022
    - Nov, 2024
  • HTML, CSS, and Javascript for Web Developers
    Coursera
    Jun, 2022
    - Nov, 2024
  • ITIL 4 Exam Preparation
    Coursera
    Jun, 2022
    - Nov, 2024

Experience

  • Provalus
    • United States
    • IT Services and IT Consulting
    • 200 - 300 Employee
    • Associate Software Engineer
      • Aug 2022 - Present

      • Responsible for day-to-day management within the ServiceNow platform, as well as enhancements and development in CSM to further the usability and customer experience• Collaborating daily with key stakeholders, internal ServiceNow developers, SMEs, CSM agents, and external partners to gather requirements to design, create, configure, and document new functionalities, governance processes, internal and external translations, and service portal capabilities• Achieving customer driven customizations by adapting and configuring forms, lists, fields, and views to achieve the desired outcome• Crafting ServiceNow forms including advanced customizations at the level of table creation, business rules, and flows as per the complex requirements• Proficient in Business Rules using the GlideRecord operations • Creating Catalog client scripts, UI policies, and UI actions to make client-side changes• Expert in Flow Designer and Integration Hub• Configuring and managing user accounts, groups, and roles, along with associated access control lists • Revamping outdated workflows while creating reports and views to monitor performance Metrics/KPIs• Key driving force for the adoption and enablement of functionality by providing training, management of Update Sets, and promotion of vetted changes to the Production instance Show less

    • Junior ServiceNow Developer
      • May 2022 - Aug 2022

      Training for Junior ServiceNow Developer Position: - ITILv4 foundations - ServiceNow Administration - ServiceNow Developer - Bootstrap, HTML, CSS, Javascript, AngularJS - Agile Methodology

Education

  • Stephen F. Austin State University
    Bachelor of Arts - BA, Information Technology
    2018 - 2022

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