Experience

Pennsylvania Cyber Charter School

• E-learning
• 100 - 200 Employee

• Virtual Classroom Technology Representative

  • Apr 2014 - Present

  • Create and manage accounts in Blackboard Collaborate• Troubleshoot and resolve hardware and software issues for staff• Create and modify batch files with Microsoft Excel to manage accounts across multiple platforms• Manage accounts and classes for 11k+ students and staff• Create and manage systems documentation for new and current employees

• Technology Help Desk Representative

  • Apr 2010 - Apr 2014

  • Diagnose and resolve hardware / software / network issues • Manage tickets in Microsoft CRM• Resolve Issues via phone support and remote administrator (Bomgar)• Repair and upgrade laptop hardware and software• Assist in creating student laptop images and implementation• Create documentation of all work done



August eTech

• United States
• Information Technology & Services
• 1 - 100 Employee

• IT Consultant

  • Oct 2009 - Mar 2010

  • Diagnosed and resolved various hardware and software issues • Configured and managed small business networks • Created and managed accounts in Active Directory • Resolved issues via remote administrator (Logmein) • Coordinated with clients to plan and implement network/hardware/software configurations and changes • Diagnosed and resolved various hardware and software issues • Configured and managed small business networks • Created and managed accounts in Active Directory • Resolved issues via remote administrator (Logmein) • Coordinated with clients to plan and implement network/hardware/software configurations and changes



DeVry University

• United States
• Higher Education
• 700 & Above Employee

• IT / Helpdesk

  • Nov 2007 - Mar 2010

  • Diagnose and resolved hardware and software issues • Creating and completing tickets with Remedy ticketing system • Troubleshoot on-site and off-site issues via phone, email, and ticketing system • Handled minor networking issues • Computer hardware and software installation and configuration • Diagnose and resolved hardware and software issues • Creating and completing tickets with Remedy ticketing system • Troubleshoot on-site and off-site issues via phone, email, and ticketing system • Handled minor networking issues • Computer hardware and software installation and configuration