Ian Hillery
Infrastructure Project Manager at Atomwide- Claim this Profile
Contact Information
us****@****om
(386) 825-5501
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Location
London, England, United Kingdom, GB
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Credentials
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Effective Communication Skills
The Service Desk Institute (SDI)Jul, 2017- Oct, 2024 -
Service Desk Senior Analyst
The Service Desk Institute (SDI)Nov, 2015- Oct, 2024
Experience
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AdEPT Education
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United Kingdom
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IT Services and IT Consulting
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1 - 100 Employee
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Infrastructure Project Manager
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Apr 2018 - Present
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Head Of Support
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Apr 2015 - Apr 2018
Currently Head of Support at Atomwide assisting the managers of the school technician service and SIMS support team. I work closely with the support manager on the daily running of the Service desk and dealing with escalated issues of a difficult or sensitive nature. I also provide day to day management and support to the Field Installation team.
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Support Manager
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Mar 2013 - Apr 2015
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Deputy Manager
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Jan 2011 - Mar 2013
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Field Engineer and Support Team Lead
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Apr 2008 - Jan 2011
Organising the day to day running of the support team and the installation team.
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Service Desk Analyst
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Feb 2004 - Apr 2008
Providing 1st and 2nd line support for 3000 schools within London and the South of England. The role also included some site visits for support and installation works.
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Thomson Intermedia Plc
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Advertising Services
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1 - 100 Employee
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Newsmetrics Analyst
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Jan 2000 - Feb 2004
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Education
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2000 - 2002
Bromley College
HNC, Computer Science -
1998 - 2000
Bromley College
City and Guilds, Electrical and Electronics Engineering -
1992 - 1998
Charles Darwin School
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