Junior Marketing Sales Consultant

• May 2021 - Present

Customer Relationship Management Analyst

• Dec 2019 - Jul 2020

• Created custom sales dashboards for the commercial manager, allowing for greater efficiency and increased knowledge output during board meetings• Researched, improved, and maintained Salesforce while providing insight to the commercial manager on necessary changes in CRM best practices • Trained commercial team on navigation and best practices to ensure efficient and effective use of Salesforce system while providing feedback to commercial manager• Created Excel tables for anchoring accommodation calculations to provide a more efficient process in creating shipping revenue estimates

Public Affairs Assistant

• Sep 2019 - Dec 2019

- Gained extensive knowledge on Salesforce CRM to work towards full system transition contributing to greater corporate communicative abilities- Updated customer resource management system to improve customer retention through the decrease of difficulty in the contact process- Worked alongside colleagues to merge both the Hamilton and Oshawa Port Authorities websites in order to create easy access to all information as well as to develop a sense of partnership- Gathered information through surveys and past documents to ease the research process for top management in the Truck Route Review Issue

Supervisor

• Apr 2018 - Jul 2020

-Delegated tasks among banquet staff as to ensure jobs were completed efficiently as well as all staff were participating in the completion of the event- Took on roles as both Bartender and Banquet server during shifts to maximize efficiency of event, specifically during weddings and large gatherings- Gained extensive knowledge of wine and beer offered, including price and taste associated, in order to reduce time of wait for customers- Consistently communicated with Banquet Manager and Event Manager to understand bar and banquet duties, specific to event, to avoid confusion and unprofessionalism during event- Maintained and gained strong relationships with customers to further customer retention rate in rental of the banquet hall