Experience

Kijiji Canada

• Canada
• Technology, Information and Internet
• 200 - 300 Employee

• Kelly ZA Community Support

  • Jul 2015 - Present



Rentokil Initial South Africa

• South Africa
• Facilities Services
• 100 - 200 Employee

• Customer Care Team Leader

  • May 2009 - Aug 2015

  ● Supervisor / Team Leader ● Monitor the performance of the department ● Deal with client complaints and queries ● Ensuring Customer Satisfaction ● Ensuring that problems are dealt with by relevant managers ● Nationwide Reporting on Company Statistics ● Commission Calculations For Payroll ● Complete Reports and prepare data for upcoming quarters ● KPI Tracking For Incentive Payouts ● Processing of Leads ● Administration ● Reporting stats for the department for EXCO. ● Implementing, Creating, And Managing Excel Reports to track and report on various aspects of the business. ● Business Improvement Via Google Apps Implementation Show less



RE/MAX

• United States
• Real Estate
• 700 & Above Employee

• Listing Assistant

  • Dec 2007 - Aug 2008

  ● Managing and maintaining the Company’s website, ensuring that everything is up to date and accurate. ● Typing and mailing of Mandate Letters to current clients. ● Respond to customer queries and complaints and ensure corrective action is taken. ● Assist in maintaining records of marketing and listing of properties. ● Update property sales accurately. ● Assist in comparative marketing analysis to aid Estate Agents in offering valuations ● Comply with every reasonable instruction from Management to ensure effectiveness of company operations. ● Reception Duties such as operating the switchboard as well as welcoming and greeting clients. Show less



Woolworths

• South Africa
• Retail
• 700 & Above Employee

• Customer Service / Collections Agent

  • Dec 2005 - Nov 2006

  ● Making of payment arrangements on credit cards. ● Dealing with customer complaints ● Advising customers on their payment profile as well as the records at the credit bureau ● Processing of payments on accounts ● Dealing with payment related queries ● Updating of client details ● Ensure customer satisfaction ● Making of payment arrangements on credit cards. ● Dealing with customer complaints ● Advising customers on their payment profile as well as the records at the credit bureau ● Processing of payments on accounts ● Dealing with payment related queries ● Updating of client details ● Ensure customer satisfaction