Experience

Mandevco Consultants

• E-Learning Providers
• 1 - 100 Employee

• Senior Consultant

  • Sep 2005 - Present

  Account management • Client relationship management • Solution scoping and quoting • Various sales and on-selling activities • Client issue management • Delivery management • Risk management Change management (CM) • Design a change management framework (ADKAR Model – Prosci) • Review, implement and sign-off framework with client • Impact assessments • Stakeholder analysis and management • Communication plan development • Training plan development • Steering Committee dashboard development and feedback • Experience in an Agile environment Project management • Managing multiple projects at any given time, for multiple clients • Project plan development and management • Stakeholder management • Budget management • Resource management of up to 15 senior consultants • Escalation management Business Analysis • Requirements gathering • Development of a Business Requirement Specification (BRS) • Exposure to Agile business practices Business process re-engineering • As-Is and To-Be analysis • Document processes and make recommendations for improvement • Identify business process improvements and changes based on software being implemented Prototyping and clickable demos • Development of HTML hard coded simulation of systems for use as either: o prototypes o change management tool o training and awareness tool E-learning • Content development • Training implementation • Assessment development • SCORM experience for LMS integration Other experience • Investigative studies and research • Software testing • Hardware and infrastructure administrator • Web application design, development and management • Online help design and development (Online systems) • Support management Show less



CampusWise

• South Africa

• Technology Services Manager

  • Jan 2000 - Aug 2005

  Sales support • Client relations management • System demonstrations Software implementation • Installations nationally and internationally • Customer infrastructure impact analysis • Implementation design based on impact analysis • Software implementation design client review and sign-off • Interwise installation and configuration • Software testing Software support services • System Administration • Helpdesk consultant • Issue analysis • Implementation of fixes • Management of support resources Training • E-Content design for successful internet delivery via VOIP • Training manual development based on design and client needs • Moderator training and coaching • End-user training delivered via online classroom as well as onsite country and world wide Project administrator • Assisted the Project Manager with timeline scoping • Scheduling of meetings • Documentation • Project plan updates Hardware and infrastructure administrator • Administrator for Highveld Technopark Build 7 • Hardware acquisition • Desktop and server construction • Desktop installation and maintenance • Network cabling (creation and installation) • Setup of Routers, switches, etc. • Internet connectivity setup and maintenance • Network analysis and fault finding • Server installation and setup (MS Server 2000) and maintenance • Design and implement back-up processes Show less



Coltech Computer Training CC

• South Africa

• Consultant

  • Jan 1999 - Dec 1999

  Software implementation consultant on the in-house developed Coltech system • Customer impact analysis • Design based on impact assessment • Client review and sign-off cycle • Software implementation, installation and configuration • Software testing Software design • Relational Database Design Software support services • Helpdesk consultant • Issue analysis Training consultant (167 Colleges and Manpower Centres Nationwide) • Content design (various manuals) • Training manual development based on design and client needs • End-user training delivered via classroom training countrywide Hardware and infrastructure consultant for Coltech and Coltech clients • Hardware acquisition • Desktop and server construction • Network cabling (creation and installation) • Setup of Routers, Switches, etc. • Internet connectivity setup and maintenance • Network analysis and fault finding • Server installation (Windows NT, 98, 95) and maintenance • Desktop installation, setup and maintenance Show less