Ian Dawkins

Tier2 engineer at IP Integration
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
Salisbury, England, United Kingdom, UK
Skills

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

5.0

/5.0
/ Based on 1 ratings
  • (1)
  • (0)
  • (0)
  • (0)
  • (0)

Filter reviews by:

Katie Reynolds

I have worked with Ian since Feb 2012 on a number of telephony projects for Proximity (now Maintel). Ian's can do attitude, flexibility and extensive knowledge of telephony ensured that our projects were delivered on time, as per requirements and with a happy customer.

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • Mastering the Skill of Confidence
    LinkedIn
    Mar, 2023
    - Nov, 2024
  • Time Management Fundamentals
    LinkedIn
    Feb, 2023
    - Nov, 2024
  • Avaya OneCloud™ CCaaS Public Omnichannel Administrator Specialized
    Avaya
    Jul, 2022
    - Nov, 2024
  • Avaya OneCloud™ CCaaS Public Omnichannel Design Proficient
    Avaya
    Jul, 2022
    - Nov, 2024
  • Good Habits, Bad Habits (Blinkist Summary)
    LinkedIn
    Mar, 2022
    - Nov, 2024
  • Wireshark: Advanced Tools and Techniques
    LinkedIn
    Jan, 2022
    - Nov, 2024
  • Avaya IP Office™ Platform Implement Certified
    Avaya
    Nov, 2022
    - Nov, 2024
  • Avaya IP Office™ Platform Support Certified
    Avaya
    Nov, 2022
    - Nov, 2024
  • Genesys Cloud Certified Professional
    Genesys
    Jul, 2022
    - Nov, 2024
  • Genesys Cloud Certified Associate
    Genesys
    Dec, 2021
    - Nov, 2024
  • Avaya Contact Center Select Support Certified
    Avaya
    Sep, 2021
    - Nov, 2024
  • Avaya Contact Center Select Support Certified
    Avaya
    Sep, 2021
    - Nov, 2024
  • Avaya IP Office™ Platform Support Certified
    Avaya
    Oct, 2020
    - Nov, 2024
  • 8th Signal Regiment - Fibre Optic Cables (Technicians Course)
    -
  • Avaya ACCS certified support specialist
    Avaya
  • Avaya ACIS
    Avaya inc
  • Avaya ACSS
    -
  • Avaya Aura Communications Manager & CM Messaging R6.X Implementation
    -
  • Avaya Callpilot Implementation
    -
  • Avaya Callpilot Maintenance
    -
  • Avaya Communications Server 1000 for Avaya Aura Implementation
    -
  • Avaya Communications Server 1000 for Avaya Aura Maintenance
    -
  • City & Guilds - Preparation, Assembly and Inspection and Testing of Optical Fibre
    -
  • City & Guilds - Electronics Servicing Part 1, Joint Cert. with EEB
    -
  • City & Guilds - Electronics Servicing Part 2 Joint Cert. with EEB
    -
  • ITT Cannon—ITT Cannon LAN Connect 5 Approved Installer Training Programme
    -
  • MOD-TAP - Listed Cabler Training Course
    -
  • Nortel NCSS
    -
  • Nortel NCTS
    -
  • Portable Appliance Testing
    -
  • Securicor telecoms - Interconnect 200 Technical Training Programme
    -
  • The Royal School of Signals - SWS Staff (Test Equipment LTSR060
    -
  • The Royal School of Signals - SWS Staff (Permanent Line UG/OH LLSR 060
    -
  • The Royal School of Signals – SWS Staff (Fibre Systems) UASN0497
    -

Experience

  • IP Integration
    • United Kingdom
    • Telecommunications
    • 100 - 200 Employee
    • Tier2 engineer
      • Jul 2018 - Present

  • Connect
    • United Kingdom
    • Telephone Call Centers
    • 100 - 200 Employee
    • NOC engineer
      • Jul 2017 - Jul 2018

  • Maintel UK Ltd
    • Telecommunications Principle Project Support Engineer
      • Jul 2004 - Jun 2016

      Implementation and support of Avaya Blue (Nortel) portfolio inclusive of CS1000 to current software release, Meridian Options 81, 61 & 11. CallPilot and other ancillary peripheral equipment and applications Implementation and support of Avaya Blue (Nortel) portfolio inclusive of CS1000 to current software release, Meridian Options 81, 61 & 11. CallPilot and other ancillary peripheral equipment and applications

  • Avaya
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Avaya CS1K
      • Apr 1999 - Jul 2004

      On site support of Nortel CS1000 network and Call centre (Nortel Symposium Rls 3,4,5) which comprised of option 81c, 61c and option 11c for SunLife of Canada Insurance; Civil Service MOD (243 Signal Squadron) Support of voice network mainly line fault and installations of lines. On site support of Nortel CS1000 network and Call centre (Nortel Symposium Rls 3,4,5) which comprised of option 81c, 61c and option 11c for SunLife of Canada Insurance; Civil Service MOD (243 Signal Squadron) Support of voice network mainly line fault and installations of lines.

  • Royal Navy
    • Trainee
      • Jul 1990 - Oct 1990

Education

  • Upper Avon School
    1985 - 1990
  • Salisbury College
  • The Royal School of Signals
  • The Royal School of Signals
  • The Royal School of Signals

Community

You need to have a working account to view this content. Click here to join now