Experience

Core Development Group

• Canada
• Real Estate
• 1 - 100 Employee

• Senior Law Clerk

  • Apr 2023 - Present



Great Gulf

• Canada
• Construction
• 100 - 200 Employee

• Legal Clerk

  • Oct 2021 - Apr 2023



Carters Professional Corporation

• Canada
• Legal Services
• 1 - 100 Employee

• Senior Litigation Law Clerk

  • Feb 2020 - Sep 2021



The Institute of Law Clerks of Ontario

• Canada
• Legal Services
• 1 - 100 Employee

• Director & Co-Chair, Public Relations Committee

  • Apr 2014 - Sep 2020

  Director on the board of directors of the Institute of Law Clerks of Ontario. Chair of the Public Relations Committee and a Member of the Conference Committee for 5 years. Director on the board of directors of the Institute of Law Clerks of Ontario. Chair of the Public Relations Committee and a Member of the Conference Committee for 5 years.



Henein Hutchison LLP

• Toronto, ON

• Litigation Law Clerk

  • Jan 2019 - Dec 2019



Toronto Blue Jays

• Spectator Sports
• 700 & Above Employee

• Manager, Legal and Government Affairs

  • Jan 2017 - Dec 2018



Rogers Communications

• Canada
• Telecommunications
• 700 & Above Employee

• Law Clerk, Consumer Protection

  • Apr 2014 - Jan 2017

  • Provide guidance to various internal business groups regarding compliance with applicable federal andprovincial legislation, CTRC policies, rules and guidelines• Review business plans, marketing materials and customer-facing communications• Act as legal prime for cross-functional teams, internal projects and consumer product launches• Manage special projects as assigned, e.g. legal research, reports, summaries, training seminars• Manage and track consumer service agreements, Terms of Service, Acceptable Use Policy, Privacy Policy Show less

• Litigation Law Clerk

  • Sep 2009 - Apr 2014

  • Responsible for all Rogers & Fido litigation in each jurisdiction, Canada-wide• Investigate legal claims, draft pleadings and settlements, attend settlement conferences, mediations,motions, garnishment hearings; negotiate with customers, prepare all court forms and draft releases• Resolve potential litigation matters in advance, provide guidance to business groups on repeat issues• Process improvement initiatives, by drafting new internal processes and training consumer-facing teams Show less

• Advisor, Office of the President

  • Sep 2008 - Sep 2009

  • Respond to customer escalations and complaints by telephone or in writing in a professional and timely manner• Handle issues of a sensitive nature escalated directly to Rogers’ executives through various outlets and respond on their behalf• Complete account summaries and investigations required by Rogers’ legal department and present settlement offers, where applicable

• Accounts Receivable - Escalations Support

  • Aug 2005 - Sep 2008

  • Interact with existing customers who express their desire to escalate their concerns to management • Use effective conflict resolution strategies in dealing with customers preventing further escalation• Negotiate solutions to ensure the needs of the customer and the needs of the business are met • Track and identify trends that are driving front-line support and referral calls