Experience

BillBuddy

• United Kingdom
• Technology, Information and Internet
• 1 - 100 Employee

• Customer Support Agent

  • Sep 2020 - Jul 2022

  Southampton, England, United Kingdom Content writer and support agent in SaaS startup serving UK energy market. Create articles for consumer facing websites, with a focus on SEO and conversion. Write educational content and maintain FAQs to improve customer’s support experience. Lead an outbound sales campaign to close leads at the end of the sales funnel. Created outbound sales script and trained agents on delivery of same. Onboard newly converted customers and identify upselling opportunities. Provide support… Show more Content writer and support agent in SaaS startup serving UK energy market. Create articles for consumer facing websites, with a focus on SEO and conversion. Write educational content and maintain FAQs to improve customer’s support experience. Lead an outbound sales campaign to close leads at the end of the sales funnel. Created outbound sales script and trained agents on delivery of same. Onboard newly converted customers and identify upselling opportunities. Provide support across email, phone and live chat to resolve customer issues and build trust. Built upon research skills gained during University and applied them to SEO content. Gained experience in digital product marketing while working closely with founders. Performed extensive QA testing and tracked issues for newly developed product. Act independently, often with incomplete information and under tight deadlines and pressure. Show less



Currently Seeking New Role

• Research Services
• 700 & Above Employee

• Customer Support Professional

  • Oct 2019 - Sep 2020

  County Cork, Ireland



WeddingDates

• Ireland
• Software Development
• 1 - 100 Employee

• Customer Success Team

  • Jun 2019 - Oct 2019

  Upon returning from Mexico I joined WeddingDates as part of the Customer Success Team. I was responsible for onboarding new business customers to the platform and troubleshooting any issues. Support was done via instant message/chat plus phone and email.



La Sirena Restaurant, Mexico

• Restaurant Manager

  • Oct 2016 - Jun 2019

  Cancún Area, Mexico Manager of #1 rated on TripAdvisor Restaurant & Bar in Puerto Morelos, Mexico. Fully responsible for operations front of house. Developed relationships with clients, resorts and other local businesses to promote the restaurant and grow sales. Duties included: * Managing 20 staff * Scheduling promotion of bar & restaurant including booking entertainment * Inventory / Stock Control * Training Program * Live Music Programming * Event Management (Weddings & Corporate… Show more Manager of #1 rated on TripAdvisor Restaurant & Bar in Puerto Morelos, Mexico. Fully responsible for operations front of house. Developed relationships with clients, resorts and other local businesses to promote the restaurant and grow sales. Duties included: * Managing 20 staff * Scheduling promotion of bar & restaurant including booking entertainment * Inventory / Stock Control * Training Program * Live Music Programming * Event Management (Weddings & Corporate Events) Show less



Markdyke Entertainment Complex

• Bar Supervisor

  • Jul 2014 - Apr 2015

  County Cork, Ireland Had responsibility for cocktail bar in large city centre bar complex. Main duties included * Welcoming guests * Training new staff members * Ordering stock & managing inventory



Proyecto Horizonte

• Bolivia
• Non-profit Organizations
• 1 - 100 Employee

• Volunteer Coordinator

  • Mar 2012 - Sep 2012

  Cochabamba, Bolivia Applied skills learned in University for this work placement project. Involved in many development initiatives, focusing on economic development through the organisations micro finance programme. Grew in confidence from travel abroad and improved my Spanish.



Lakeside Bar & Restaurant

• Bar Waiter

  • Apr 2011 - Sep 2011

  Mallorca, Spain Worked full time in a busy summer restaurant during the day and in the bar during the night. Gained valuable experience working through the high season in an extremely busy bar. Trained in cocktail making and helped to coordinate promotion of the bar.



The Human Rights Campaign

• Fundraising Coordinator

  • May 2010 - Aug 2010

  San Francisco Bay Area Worked as part of the canvassing team fundraising for the campaign. Was trained in sales techniques, how to approach people, deliver a pitch etc. Raised thousands of dollars for the campaign and never failed to reach the weekly quota. Learned valuable skills in dealing with the general public.