Ian Cook Westgate

Tier II Support Specialist at Zapproved
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Contact Information
us****@****om
(386) 825-5501
Location
Portland, Oregon, United States, US

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Experience

    • United States
    • Software Development
    • 1 - 100 Employee
    • Tier II Support Specialist
      • Jan 2020 - Present

    • United States
    • Advertising Services
    • 1 - 100 Employee
    • Technical Writer
      • Aug 2019 - Jan 2020

      • Researched essays and academic journals by dentists & orthodontists in order to learn jargon and various topics in the dentistry profession, from the different kinds of braces to the intricacies of the temporomandibular joint (TMJ) and more. • Condensed and simplified that information into easily digestible writing that the layman could understand, using code that gets info from the dental office placed directly into the article. • Followed SEO guidelines set by each dental office and inserted the terms seamlessly into the final product. Show less

    • United States
    • Business Consulting and Services
    • 1 - 100 Employee
    • Front End Development Intern
      • Jun 2019 - Jul 2019

      • Dynamically refactored two different website templates to optimize performance and to reflect the changing desires of iVET360 clients. Used Wordpress, PHP, CSS, JavaScript, jQuery. • Utilized skills developed at Epicodus to make the websites run noticeably faster, with cross-browser compatibility, and with cleaner code to make for a much improved user experience. • Established a professional rapport with my supervisors that enabled us to have an excellent working relationship, making it easy to adjust & implement frequently requested site changes with an eye to enabling future self-service. Show less

    • United States
    • Higher Education
    • 1 - 100 Employee
    • Student
      • Jan 2019 - Jul 2019

      • Practiced pair programming at the workstation every day for six months. • Brainstormed with peers and instructors in a professional and supportive manner. • Contributed to multiple group projects and team efforts. Specifically learned: • Javascript: React, Redux, jQuery, Angular, Typescript, APIs, ES5 & ES6. • UX/UI: Sketch, CSS3, Sass, CSS Grid, CSS Flexbox, Responsive design. • Other: Git, WordPress CMS, PHP, Eslint, Jasmine, Karma, GitHub, Webpack, Postman, SEO optimization, cross-browser compatibility. Show less

    • United States
    • Education Management
    • 700 & Above Employee
    • English Tutor
      • Jul 2016 - May 2018

      • Instructed students of all ages and backgrounds over months of recurrent work to improve their test-taking abilities and reading literacy. • Mentored many on how best to get along with their teachers and approach schoolwork in a way that worked best with their personality and preferences. • Practiced effective time management with students, from taking tests more efficiently to using their free time at home wisely to permit a balance of work and relaxation time. • Instructed students of all ages and backgrounds over months of recurrent work to improve their test-taking abilities and reading literacy. • Mentored many on how best to get along with their teachers and approach schoolwork in a way that worked best with their personality and preferences. • Practiced effective time management with students, from taking tests more efficiently to using their free time at home wisely to permit a balance of work and relaxation time.

    • United States
    • Education Administration Programs
    • 1 - 100 Employee
    • Substitute Teacher
      • Dec 2015 - May 2018

      • Assisted across 4 school districts in filling teacher positions and helping after school where possible. • Taught in a variety of long-term roles and was first-to-call for multiple teachers when they had to be out of the classroom. • Practiced effective classroom management with students of all ages (primary through secondary), in class sizes ranging from 20-100 kids, and repeatedly succeeded in motivating them to learn. • Confronted scenarios where I needed to improvise lessons with which to engage students when teachers left classwork that was either insufficient to fill up a period or absent entirely. Show less

  • Glencoe High School
    • Glencoe High School, Hillsboro, OR 97124
    • Student Teacher
      • Aug 2013 - Jun 2014

      • Taught a 9th grade survey course (World Studies), acquiring an expertise in AVID strategies and lessons, utilizing Cornell notes and an interactive notebook within the classroom. • Developed a dedication to differentiation strategies that addressed the various levels of all students, having them learn through art, internet media, experientials, group debates, and writing extensively. • Incorporated UDL through the use of memoir projects which put students on a quest to find the answer to historical questions through research of their chosen viewpoint. • Created contingency plans and prepared extra alternative lesson plans allowing me to improvise and adapt lessons and units on the fly when forced by outside circumstances to change how a class is taught or how much time is permitted to do so. • Expanded my knowledge of teaching and changed countless lessons through continuous constructive feedback and alternate points of views as found in the professional learning community (PLC) at Glencoe High School. Show less

    • United States
    • Facilities Services
    • 700 & Above Employee
    • Security Officer
      • Aug 2008 - Aug 2013

      • Provided customer service to tenants and visitors across dozens of different properties in the form of guidance, clarification of emergency procedures, and crisis management.. • Utilized surveillance technologies and site databases in order to manage security, email, call, and meeting distribution needs. • Dealt with crises that arose from trespassing, building malfunctions, public disagreements, inclement weather, and more. • Provided customer service to tenants and visitors across dozens of different properties in the form of guidance, clarification of emergency procedures, and crisis management.. • Utilized surveillance technologies and site databases in order to manage security, email, call, and meeting distribution needs. • Dealt with crises that arose from trespassing, building malfunctions, public disagreements, inclement weather, and more.

    • Primary and Secondary Education
    • 700 & Above Employee
    • ESL Classroom Assistant/Tutor
      • Feb 2010 - Mar 2012

      • Assisting teachers of ESL classrooms with their daily activities and projects so that their own workload can become more manageable. • Tutoring students who need help so that they can reinforce and build upon their existing knowledge through studying in a way that makes them genuinely excited to learn. • Teaching kids so that they may learn from example and then turn around to effectively help and tutor their fellow students. • Assisting teachers of ESL classrooms with their daily activities and projects so that their own workload can become more manageable. • Tutoring students who need help so that they can reinforce and build upon their existing knowledge through studying in a way that makes them genuinely excited to learn. • Teaching kids so that they may learn from example and then turn around to effectively help and tutor their fellow students.

    • United States
    • Higher Education
    • 700 & Above Employee
    • Campus Patrolman
      • Aug 2007 - May 2008

      • Provided assistance with prospective student tours. • Gave help as needed in keeping the campus safe and escorting students upon request. • Provided assistance with prospective student tours. • Gave help as needed in keeping the campus safe and escorting students upon request.

    • United States
    • International Affairs
    • 1 - 100 Employee
    • Membership Intern
      • Jun 2007 - Aug 2007

      • Coordinated members into an Excel database which allowed quick and efficient contact of World Affairs Council participants throughout the Dallas-Fort Worth metropolitan area. • Assisted with the creation, attendance, and maintenance of World Affairs Council events. • Researched and allocated information to help bolster the many programs hosted by the World Affairs Council. • Coordinated members into an Excel database which allowed quick and efficient contact of World Affairs Council participants throughout the Dallas-Fort Worth metropolitan area. • Assisted with the creation, attendance, and maintenance of World Affairs Council events. • Researched and allocated information to help bolster the many programs hosted by the World Affairs Council.

Education

  • Portland State University
    Master of Education - MEd
    2012 - 2014
  • University of Puget Sound
    Bachelor of Arts (B.A.), Political Science and Government
    2004 - 2008

Community

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