Ian Christian
Software Support Specialist at InterActive Legal- Claim this Profile
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Bio
Experience
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InterActive Legal
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Legal Services
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1 - 100 Employee
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Software Support Specialist
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Nov 2019 - Present
Melbourne, Florida, United States Received Employee of the Quarter for Q1 and Q4 of 2020. Performing first time software installations and facilitating updates for customers with remote support application (Beyond Trust, formerly Bomgar.). Troubleshooting software errors and testing to ensure functionality. Assisting with application migration to new environments. Technical writing for software tool guides and FAQ's on client-facing webpages. Implementing author's edits into company… Show more Received Employee of the Quarter for Q1 and Q4 of 2020. Performing first time software installations and facilitating updates for customers with remote support application (Beyond Trust, formerly Bomgar.). Troubleshooting software errors and testing to ensure functionality. Assisting with application migration to new environments. Technical writing for software tool guides and FAQ's on client-facing webpages. Implementing author's edits into company e-book. Quality tested online SaaS product prior to launch in 2021. Show less
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Education
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Eastern Florida State College
Associate's degree
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