Experience

Boston Mayflower Ltd

• Executive Offices
• 1 - 100 Employee

• IT Infrastructure Manager

  • Jan 2002 - Present

  • Pro-actively maintain all company IT network infrastructure including links to satellite offices, external partners and external support agencies. • Maintain all company security using a range of tools including Cisco firewalls, EPO (Mcafee server anti virus suite), security certificates and web based Spam filters. • Manage and monitor system backups and test recovery of data in accordance with the corporate business continuity plan. • Proactively maintain client based and server based applications. • Carry out technical solution implementation as required. • Provide third line IT support to all company IT users, assisting junior members of staff. • Research and test potential new systems as required. • Liaise with 3rd party technical contacts where appropriate. • Manage all Microsoft server and products including Active Directory, Exchange, DHCP, DNS, SQL and Group Policy. • Manage VMWare virtual environment including connectivity of iscsi network and SAN. • Manage the Unify telephone system and Openscape Contact Centre System. • Manage WSUS (Windows Server Update Services) for client desktop and server patch update management. • Manage Sharepoint and CRM/Dynamics systems for Intranet use. • Played a major part in the 2 successful head office relocations of all IT infrastructure. • Project managed implementation of VMWare 4.1 by external provider. • Project managed and implemented upgrade from VMWare 4.1 to 5.5. • Setup Boston Mayflower’s Kirton office from the beginning to opening. • Project managed and implemented decommission of remote sites and replacement with strategic hubs. • Implemented separation of voice and data traffic due to implementation of IP telephony. • Implemented RDS to replace the old TS System of remote connectivity. • Several successful upgrades of windows server for Boston Mayflower, from initial NT4 to current mix of 2008/2012. • Implemented several upgrades of the Housing Management System used by Boston Mayflower.



S and M Pro Media

• IT Support

  • Jun 2000 - Jan 2002

  • On-site hardware repair of barcode printers. • On-site technical support for connecting software. • Testing of printer and software with new products, ribbons and paper etc. • Telephone support for both printer and software • On-site hardware repair of barcode printers. • On-site technical support for connecting software. • Testing of printer and software with new products, ribbons and paper etc. • Telephone support for both printer and software