Head Information Technology

• Jul 2020 - Present

Coordinates IT support, training, and orientation for new technology users over 13 SitesEnsures efficient and effective technology and Internet access for the group looking at best solutions on WIFI and AV for best customer experience.Oversees information security and maintains network and user security through hardware or software liaising with MSP.Implements an IT budget for the organisation as a whole or for specific departmentsTracks inventory and status for hardware and software throughout the organisationSupervises IT department staff, including setting schedules, implementing training, and assessing performanceWorks with human resources colleagues to identify staffing needs and participates in the hiring processSpecialises in IT needs for resort parks from new build up to handover of lodges, this includes planning and development of IT from architects drawings, making sure the lodges have future proof media and IT infrastructure.Researches and stays up-to-date regarding new IT equipment and solutionsAttends trade exhibitions and workshops to keep abreast of new developmentsIdentify problematic areas and implement strategic solutions in timeUsing technology to improve on the products that the company has to offer.Assisting other departments in using technology effectivelyResearching any new technologies that may potentially increase our company’s competitive advantageFocussing technology on external customers.Liaising and collaborating with suppliers of technical solutions to enhance product range and customer relations.Ensuring that product architecture supports the priorities of the business.Making executive decisions regarding our company’s technological needsWorking closely with Finance Marketing, Business Development and Operations to define and deliver new products and enhancementsDeveloping and implementing all of our internal communication systems, including email and messaging

Technical Implementation Manager

• Jan 2017 - Jul 2020

Implementing EPOS Hardware and Software across the retail and hospitality industry Serving as the primary point of contact between the client and company throughout implementation process Initiating, planning, and executing, monitoring, and controlling all phases of project Ensuring all key stakeholders are kept informed about progress and expected outcomes Deliver daily scrum meetings to track progress across the team, to understand issues or blockers, and promote constant communication and collaboration.  Identify and mitigate risks to the delivery early allowing time to reprioritise tasks if required.  Working closely with various stakeholders to make sure the project is completed on time and within budget and relevant information is conveyed to the right staff Travel to sites across the UK and Channel Islands to carry out site surveys, service and repair IT and EPOS systems Extensive knowledge of Hospitality Retail and Leisure industry Training of EPOS Hardware, Software and Back Office Software to the internal support team and the customer Installation of various EFTPOS Payment systems and Chip and Pin hardware and internal training

EPOS Project Consultant

• Aug 2015 - Dec 2016

Fleet IT Manager

• Sep 2009 - Sep 2015

Micros support on-board all ships including refit installations and live upgrades (EMC9700).Part of a team supplying 1st, 2nd and 3rd line support both shore-side and at sea. Overseeing implementation projects across a fleet of 10 cruise liners, to include Property Management Systems (PMS), Point of Sale (POS), Reservation and Meal-Count systems. Supporting all critical business applications, problem-solving all technical issues, including CCTV, AV and passenger TV’s within the cabins. Working from complex ship blueprints to facilitate installation planning Working in close conjunction with the Hospitality Teams on board the liners Liaising with Senior Crew at Executive meetings, providing project updates Managing staff across the world and dealing with various complications due to time difference.

Application Support Analyst

• Oct 2008 - Aug 2012

Project management for Micros integrated-system implementations on board large cruise liners Providing IT support for all 10 ships comprising the fleet (P&O and Cunard) Running on-board projects encompassing refits and rollouts across international locations Acting as key on-board IT Officer, maintaining, and supporting all IT products and systems Supporting and maintaining SAN (Storage Area Network) Employing and managing the 'Remedy' helpdesk software system Ensuring the regular backup of all systems (Data domain and SAN), restoring via Networker Supervised Lotus Notes 8.5 rollout on board the ships Providing helpdesk support in a customer facing role

Data Storage Analyst

• Apr 2006 - Oct 2008

Senior Technical Support Specialist

• Sep 2001 - Apr 2006

Second line support covering a wide range of internal and shipboard issues including medical equipment

Head Professional

• 2009 - 2011

IT Team Leader

• Aug 2000 - Sep 2001

Primary point of contact for PC rollout for Fawley Oil Refinery Installing in difficult locations within very restricted areas and over a large site making sure all equipment was stored and secured on site Primary point of contact for PC rollout for Fawley Oil Refinery Installing in difficult locations within very restricted areas and over a large site making sure all equipment was stored and secured on site