Experience

Evoke Management Limited

• Events Services

• Part Time Director

  • Dec 2019 - Present

  Evoke provides expert leadership and management support on issues vital to business success and growth. We have a ‘sleeves rolled-up’ ethos and operate as an integral part of your team, offering external perspective, objectivity, fresh thinking and constructive input.No two businesses are exactly the same, nor is any business journey conveniently linear, but all of us experience similar challenges at one time or another. For many SMEs, improving business performance remains a constant challenge. You may want help raising investment, planning for succession and exit, undertaking a merger or acquisition, assessing risk or compliance reporting. Sometimes, it’s as basic as improving communication, or setting out clear, measurable goals or simply being able to bounce around ideas with someone who understands and is able to provide fresh perspective and objectivity.Evoke provides affordable, cost-effective leadership, tailored to your needs and budget. The Evoke team comprises highly skilled, experienced directors, drawn from a broad range of disciplines and industries, enabling you to benefit from the best match for your business and business aims.We bring the same commitment to every project. Our approach is to integrate ourselves into your organisation to first understand your business, the issues you face and the outcomes you want. We will work closely with you and your team to develop informed solutions, and stay hands-on to drive successful execution. If you are interested in our services, please do get in touch either via email ian.barrow@evokemanagement.co.uk. or via telephone 0203 473 3700www.evokemanagement.co.uk



IMB Consulting

• United Kingdom
• Financial Services

• Proprietor

  • 2017 - Present

  Automotive Consultant.Providing Interim General Manager and Head of Business cover.Staff mentoring, development and coaching.100% Confidentiality assured via Non-Disclosure Agreement.Business turnaround.Short term or flexible project cover.Business acquisition cover.Customer Service Solutions.Public Liability and Professional indemnity insured.Off head count solution to Senior Management shortages or changes.Working with Leading Motor Groups and Private Companies



H R Owen Berkshire, Bentley, Aston Martin and Lamborghini

• Head of Business

  • 2015 - 2017

  > Full responsibility and accountability for all three franchises on site - Bentley, Aston Martin and Lamborghini.> Combined turnover of £46.5 million. > Lead the business form a historically loss making site to profit and 183% of budget.>110% of new car sales vs objective. > 45.4% increase in new cars sales and 11.7% in used cars.> Awarded Aston Martin Sales Excellence Dealer of the Year 2016 from a standing start in March 2015.> increased 2016 Bentley Balanced Scorecard to 6th and within 2 points of the top three UK Bentley Dealers - from a position of 4th from bottom.> Increased hours sold by 17.38%> Increased parts turnover by 23.8%> Implemented a structured search and selection process to assemble and develop a high performing team of 45 staff.> HR Owen Lamborghini awarded World Number 1 Lamborghini Group 2016.> Increased staff morale to an upper quartile score in the HR Owen staff survey. > Through a process of continual staff engagement and involvement developed a culture of One Site- One Team across all three franchises with a common aim and objectives.



Jardine Motors Group trading as Lancaster

• General Manager

  • Aug 1996 - Jun 2014

  > 18 year career progressing from Aftersales Manager through to Multi-site General Manager.> Set up 3 new businesses from a standing start taking them through to high performing Dealerships.> Successful completion of JMG Brand Director Development Program - 2nd out of 10 Candidates. > Passionate advocacy of people development - 5 line managers promoted to General Manager and Head of Business. > 100% Audit pass compliance.> Successfully taken on and transformed several difficult businesses with staff, HR, performance, property suitability and compliance issues.> High end customer service in Prestige and Higher Luxury Sector.> Received several recognition awards throughout all stages of my career.



Lancaster Jaguar Sidcup - Jardine Motors Group

• Dealer Principal

  • 2012 - 2014

  > Transformed from a loss making business in 2010 to above budget profit in 2012 and 2013> Largest Jaguar Dealer in the UK > 345 new cars - 596 used cars - 11,670 service hours - £1.4m parts turnover > 116% of new car objective> 5th in Jaguar UK Sales Dealer of the Year in Balanced Scorecard Awards> Increased staff morale from lower quartile to 5th in JMG Staff Survey> Ranked 7th in JMG General Manager Performance League across 55 sites> Transformed to achieve 100% pass rate in all internal and external audits> Increased Used GPU from £652 to £1,569.> Increased CLP (CSI) to 13th out of 100 dealers



Lancaster Sevenoaks, Jaguar, Aston Martin, Bentley, Lamborghini, Ferrari and Maserati

• General Manager

  • 2002 - 2011

  > Tasked with transforming the Sevenoaks businesses from a loss making small Jaguar Dealership and 2 car showroom Aston Martin Dealership with an off site Accident Repair Centre.> Acquired the Bentley franchise and established Bentley Kent in a £1.2m new build facility> Completed a refurbishment and rebuild of the Aston Martin showroom to latest CI and 6 car display.> Acquired the Lamborghini franchise and established Lamborghini Sevenoaks within the Bentley facility.> Converted the loss making Accident Repair Centre into an offsite Aston Martin and Bentley Service Centre and placed all personnel without any job losses.> Acquired the Sevenoaks Ferrari and Maserati Sales dealerships from Inchcape .> Integrated the four separate locations within the structure of the existing business to dramatically reduce operating costs and deliver a £1m profit. > Sevenoaks Jaguar awarded second place in the Jaguar Dealer of the year awards> Bentley Kent achieved 5th Position in 2nd full year of operation.



Lancaster Reading Jaguar/Aston Martin/Landrover

• General Manager

  • 2000 - 2002

  > Full responsibility and accountability for all three franchises on site - Jaguar, Landrover, and Aston Martin. Plus a satellite Landrover Service Centre in Thatcham.> Completed a re-structure of the team to have one GM for the whole site, and shared back office staff to reduce operating costs. > Full responsibility and accountability for all three franchises on site - Jaguar, Landrover, and Aston Martin. Plus a satellite Landrover Service Centre in Thatcham.> Completed a re-structure of the team to have one GM for the whole site, and shared back office staff to reduce operating costs.



Lancaster Lakeside Mercedes-Benz

• General Manager

  • 1998 - 2000

  > Promoted to General Manager to take on a very difficult and loss making Mercedes-Benz Car, Van and Heavy Commercial Vehicle Dealership, including full 24hr Aftersales and Truck Accident Repair Centre> Completed a very steep learning curve in the new role of GM, and the demands of a 24 hour heavy commercial vehicle dealership situated adjacent to the Dartford Crossing.> Retained all valued staff members and maintained their motivation and commitment whilst under a long term threat of closure and re-development of the site.> Original brief was to do a holding job for 6 months prior to closing the business> Through a structured process of staff management, HR process, systems and process implementation transformed the heavy loss making site with two years into a £1m plus profit.



Lancaster Hertford Mercedes-Benz

• Aftersales Manager

  • 1996 - 1998

  > Responsible for 32 staff with full responsibility for Mercedes-Benz Service and award winning Accident repair centre> Body shop of the Year for three consecutive years.> Awarded Customer Service Recognition by MBUK Aftersales Director. > Responsible for 32 staff with full responsibility for Mercedes-Benz Service and award winning Accident repair centre> Body shop of the Year for three consecutive years.> Awarded Customer Service Recognition by MBUK Aftersales Director.



Hills of Woodford - Lexus and Toyota

• Aftersales Manager

  • 1993 - 1996



High Cross Cannon Park - Renault

• Service Manager

  • 1985 - 1993



Tollbar Coventry Volvo

• Apprentice through to Senior Technician

  • 1976 - 1985