Experience

Honors College, University of South Carolina

• Education Management
• 1 - 100 Employee

• IT Student Assistant

  • Oct 2018 - Present

  Provide IT support for academic advisors in the Honors College for internet, software, and hardware problems. Complete projects utilizing Excel and FileMaker databases for the Student Services office and advisors, such as student record queries and updating class information with data from the university registrar. Process surplus equipment and extract hard drives in accordance with FERPA compliance guidelines. Maintain the student printing lab by repairing and restocking printers, as well as solving connection issues. Perform front desk duties such as providing information to callers, guiding guests, and opening/closing the office. Show less



BlueCross BlueShield of South Carolina

• United States
• Insurance
• 700 & Above Employee

• IT Student Intern

  • May 2020 - Jul 2020

  Contributed to the closing of 45 asset management tickets at the Government Programs Center in preparation for the 912 audit on Information Security for Medicare Administrative Contractors. Assisted mentor in providing second-level IT support for corporate, Medicare, and Tricare employees. Completed 15 hours of security training to comply with BCBS data security and risk management mandates. Processed workstations for the surplus room, including any necessary database updates and hardware pickups. Show less