Experience

PMAXGlobal

• Hospitals and Health Care
• 1 - 100 Employee

• Clinical Application Support Specialist II

  • Apr 2018 - Present

  Responsibilities: -Provide interface between internal and external customers and IT for custom and 3rd-party applications -Troubleshoot problems associated with applications and cross-platform integrations -Perform problem management, trend analysis and proactive identification of problem areas and feedback to relevant solution areas. -Resolve incidents and service requests within agreed SLAs -Coordinate with business users and functional analysts to understand and validate requirements for system upgrades and/or enhancements -Perform root cause analysis for frequently occurring issues and work with cross-functional teams. Ticketing System Used: -Inhouse Ticketing System Escalation: Jira Communication Channel: -Skype -Teams -MS Outlook Office Show less



Research Now SSI

• United States
• Market Research
• 200 - 300 Employee

• IT Application Support Specialist

  • Oct 2014 - Apr 2018

  Responsibilities: -Provides assistance to end users regarding our internal apps in a timely manner and communicates via email, over the phone, online chat, or in person. -Able to provide workarounds to issues that can’t be fixed immediately. -Troubleshoot problems associated with the applications and work with the relevant teams. -Participate in User Acceptance Testing. -Maintaining the End User’s Manual.Ticketing System Used:-Inhouse Ticketing SystemEscalation: JiraCommunication Channel:-Skype-Slack-Teams-MS Outlook Office Show less

• Market Researcher

  • May 2012 - Sep 2014

  Responsibilities:-Conduct outbound market research interviews for various clients across a range of sectors and topics over the phone. -Able to accurately capture respondent responses. -Follow questions on screen and input the respondents' comments in real time whilst ensuring the conversation remains on track.