Operations Manager

• Aug 2019 - Present

Managing operational tasks and resources. Handling customer experience.Documenting operations work flow and processes.Communicating with internal stakeholders for any operational procedures.Work alongside with Product Dev for creation and maintenance of company products.Educating internal teams of new or existing products.Management of operational tasks (customer on-boarding, Social media order processing and customer support via freshdesk)Liaising with data feed providers to acquire listings for new or existing agencies.Provide Chargify support for legacy products.

Technical Operations Team Lead at ListingLogic

• Apr 2018 - Aug 2019

Customer Service Representative - Tech support

• May 2017 - Apr 2018

Providing level 1 helpdesk support for ADSL, VoIP and UFB services.Lodging tickets for faults on copper or fibre line.Handling complaints.Contacting customers who have given a NPS score of less than 7.Providing fibre support by accessing chorus, enable, UFF and NorthPower portals.Educating customers of Broadband and TV services provided by Vodafone. Providing level 1 helpdesk support for ADSL, VoIP and UFB services.Lodging tickets for faults on copper or fibre line.Handling complaints.Contacting customers who have given a NPS score of less than 7.Providing fibre support by accessing chorus, enable, UFF and NorthPower portals.Educating customers of Broadband and TV services provided by Vodafone.

Customer Service Representative - Service delivery

• Mar 2016 - Apr 2017

Resolving Billing and sales queries.Maintaining customers account in software system RUMBA.Processing ADSL and VoIP orders in Linux ordering system.Coordinating with wholesaler to resolve complex provisioning issues.Educating customers about ADSL/VDSL/VoIP and UFB infrastructure.Lodging billing disputes.

Customer Service Representative (Inbound sales)

• Dec 2014 - Feb 2016

Explaining ADSL2,VDSL2,UFB,VoIP and Mobile broadband services to New and Existing customers.Converting inquires into sales.Maintaining a sales conversion ratio of 25%.Provisioning Cable services in software system CITRIX.

ICT Sales Representative

• Oct 2013 - Dec 2014

Promoting plans and promotions of Spark.Helping interested customers in joining spark.Explaining ADSL2,VDSL2,UFB,VoIP and Mobile broadband services to New and Existing customers. Promoting plans and promotions of Spark.Helping interested customers in joining spark.Explaining ADSL2,VDSL2,UFB,VoIP and Mobile broadband services to New and Existing customers.

Perishables assistant

• Oct 2012 - Apr 2014

Scanning groceries for inventory control Placing and ordering productsReceiving deliveries Answering on line product queries Temperature control checks Handling complaints Ensuring health and safety Scanning groceries for inventory control Placing and ordering productsReceiving deliveries Answering on line product queries Temperature control checks Handling complaints Ensuring health and safety

Independent Commission Agent

• Jul 2013 - Sep 2013

Lead generationMaking people aware of councils program for insulation. Lead generationMaking people aware of councils program for insulation.

Trainee Web Developer

• Jul 2011 - Dec 2011

Writing SQL queries.Creating store procedure.CSS template updates. Writing SQL queries.Creating store procedure.CSS template updates.

Trainee developer

• Feb 2011 - Jul 2011

Working with a team of 4 colleagues to create a CRM for final year University project submission.Writing SQL Queries. Working with a team of 4 colleagues to create a CRM for final year University project submission.Writing SQL Queries.