Abdul Aziz Shahid

Banquet Sales & Operations Manager at The Margala Hotel
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Contact Information
us****@****om
(386) 825-5501
Location
PK
Languages
  • Urdu Native or bilingual proficiency
  • Arabic Limited working proficiency
  • English Professional working proficiency
Skills

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Bio

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Ali Raza

i would recommend him to any company that looking for a great sales and social media managing person, he was always positive, energetic, enthusiastic and a person who has uncanny ability drive sales in any economic climate

khalid khan

I really appreciate your time which you spent with us and we really do appreciate your hard work and your learning skills which made us proud and we really wish you best of luck with your carrier and future life. keep it up bro.

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Credentials

  • Digital Marketing
    University of Illinois Urbana-Champaign
    Aug, 2022
    - Nov, 2024
  • Food & Beverage Management
    Università Bocconi
    Jun, 2022
    - Nov, 2024
  • Brand Management
    London Business School
    Jan, 2020
    - Nov, 2024

Experience

  • The Margala Hotel
    • Pakistan
    • Hospitality
    • 1 - 100 Employee
    • Banquet Sales & Operations Manager
      • Mar 2023 - Present

      One of the famous and pioneer hotel in Islamabad, The Margala Hotel is a grand luxurious Hotel which offers outclass corporate services, wedding events facilitation, catering (indoor & outdoor) and contains a strong management and service team to ensure maximmum profitablity. The hotel contains spacious 89 standard, executive and suite rooms, equipped with 4 Main Halls, and 2 Boardrooms, there is a lavish restaurant in the Hotel with indoor and outdoor seating facility along with with strong 24/7 Room Service capability. - Directly reporting to Director Sales and Marketing - Strong coordination with F&B Manager to handle operations - Directly managing banquet staff for event management - Planned and executed marketing activities to improve property brand and increase revenue. - Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates. - Evaluated and promptly resolved lodging facility operational issues. - Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships. - Implemented successful strategies to increase customer satisfaction. - Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates. - Maintained and built comprehensive database of industry contacts, vendors and venues. - Coordinated with sales and marketing teams to publicize and promote events. - Developed and implemented successful marketing plans to generate event revenue. - Attended and participated in conferences and trade shows to generate new leads, network and drive business. - Implemented and created promotions to stimulate repeat business and attract new business travel accounts. - Implemented systems and procedures to increase sales.

  • Roomy
    • Pakistan
    • Hospitality
    • 1 - 100 Employee
    • Assistant Manager Events - Sales & Operations
      • Sep 2022 - Mar 2023

      Roomy Signature Hotel is a part of Roomy Hotels Pvt Ltd, Pakistan's fastest-growing Hotel Management Company, Roomy is spread across 17 different locations (and still growing) with astonishing locations and brand management. The hotel contains spacious 123 standard, deluxe, family, and suite rooms, equipped with 1 Rooftop Venue, 1 Main Banquet Hall, and 2 Executive Board Rooms. There are 2 restaurants in the Hotel with 24/7 Room Service capability. -Establised new Banquet, Corporate, and Restaurant menus for 2023 with updated costing. -Established great clientage for their Banquets which include festivals, concerts, corporate events, and weddings. -Also generated sales leads for corporate group accommodation actively. -Managed administrative logistics of events planning, event booking, and event promotions. -Acting as second in command to Director F&B. -Oversaw preparation and management of event budgets to deliver at or below projected costs. -Fulfilled contractual obligations for rehearsal and day of event coordination. -Solicited feedback from clients to assess event success and uncover opportunities for improvement. -Selected and ordered refreshments, decor, and event materials. -Attended bridal industry events to promote services and build relationships with prospective vendors. -Coordinated florists, photographers, and musicians for events. -Liaised with clients to determine exact event requirements. -Enacted progressive disciplinary measures for staff, managed work zones and oversaw opening and closing duties. -Developed ongoing training initiatives to improve beverage knowledge of serving employees. -Maintained the highest standards for beverage quality and service. -Resolved customer complaints involving food or beverage quality and service.

  • Islamabad Hotel
    • Pakistan
    • Hospitality
    • 1 - 100 Employee
    • Events Executive (Acting Assistant F&B Manager)
      • Apr 2019 - Sep 2022

      4 Star luxury hotel with 131 Rooms & Suites, 1 Main Banquet Hall, 1 Rooftop Hall, 2 Board rooms, 3 Executive Halls, and services including inside and outside catering, events management, accommodation, and 24/7 restaurant with Buffet and Dining.- Responsible for food production & costing - Due to being active in the market, also provided banquet and rooms sales on regular basis.- Oversaw preparation and management of event budgets to deliver at or below projected costs.- Solicited client feedback to assess event success and uncover opportunities for improvement.- Interviewed clients to understand event scopes of work and establish budgets.- Hired and cross-trained staff members for various event-specific functions and assess employees' understanding of associated processes and procedures.- Managed administrative logistics of event planning, booking, and promotions.- Worked closely with couples to meet events goals, maintain deadlines and resolve complaints or service issues.- Liaised with clients to determine exact event requirements.- Delivered prompt payment for event vendors, venues, staff, and transportation providers.- Maintained and built a comprehensive industry contacts, vendors, and venues database.- Assembled creative and innovative event attractions based on internal capabilities.- Coordinated with sales and marketing teams to publicize and promote events.

    • Secretary to the General Manager
      • Sep 2018 - Aug 2019

      -Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.-Handled confidential information in a professional manner.-Managed team schedule with an eye for coverage needs and individual strengths.-Motivated, trained, and disciplined employees to maximize performance.-Resolved problems promptly to elevate customer approval.-Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions.-Handled scheduling for GM's calendar and prepared meeting agenda and materials.-Orchestrated successful conferences and associated travel for speakers and attendees.-Updated spreadsheets and created presentations to support executives and boost team productivity.-Developed and maintained relationships with customers and suppliers through account development.-Implemented operational strategies and effectively built customer and employee loyalty.-Developed and implemented strategies to increase sales and profitability.-Collaborated with cross-functional teams to develop innovative solutions.-Reported issues to higher management with great detail.

  • Legendary BPO
    • Customer Support Specialist (Remote)
      • Feb 2019 - Jan 2022

      -Listened to customers' questions and concerns to provide answers or responses. -Built strong relationships with field operations team to support business development opportunities and improve servic -Provided excellent customer service by efficiently resolving issues and responding to inquiries -Offered free products or services to pacify irate or unsatisfied customers -Resolved issues through active listening and open-ended questioning, escalating major problems to manager -Updated account information to maintain customer records -Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments -Learned new skills and applied to daily tasks to improve efficiency and productivity -Used Microsoft Word and other software tools to create documents and other communications

  • Navson
    • United Kingdom
    • Food and Beverage Services
    • 1 - 100 Employee
    • Assistant Logistics Manager
      • Nov 2020 - Dec 2021

      -Conducted qualitative and quantitative analysis of logistics operations to pinpoint and correct inefficiencies -Selected transportation routes to maximize economy by combining shipments or consolidating warehousing and distribution -Developed business and drove sales 26% by producing new solutions, gaining new contracts and analyzing logistical issues -Saved $300-$500 per transport by researching new carriers and effectively negotiating contracts -Documented physical supply chain processes such as workflows, cycle times, position responsibilities and system flows -Directed shipping and receiving of wide range of products daily. -Coordinated driver dispatch to accomplish daily delivery requirements -Monitored quotas and forecasts to identify product and equipment shortages -Conducted research to address shipping errors and packaging mistakes

  • K & K Corporation
    • Islamabad Gpo, Federal Capial &AJK, Pakistan
    • Regional Sales Manager
      • Sep 2017 - Jan 2019

      -Exceeded targets by building, directing and motivating high-performing sales team -Achieved regional sales objectives by coordinating sales team, developing successful strategies and servicing accounts to strengthen business relationships -Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results -Met with each sales representative on weekly basis to answer questions, resolve issues and identify new strategies -Modeled strong negotiation skills to help team members close tough deals with lucrative clients -Finalized sales contracts with high-value customers

  • Bnood Tecnology
    • 1 - 100 Employee
    • IT Sales Consultant
      • Jul 2017 - Sep 2017

      -Participated in team-building activities to enhance working relationships -Conducted research, gathered information from multiple sources and presented results -Collaborated with customers and asked questions to assess needs and budgets -Furnished customers with exemplary service, helping build lasting, lucrative partnerships -Recommended Odoo and explained features and costs to help customers make educated buying decisions -Participated in team-building activities to enhance working relationships -Conducted research, gathered information from multiple sources and presented results -Collaborated with customers and asked questions to assess needs and budgets -Furnished customers with exemplary service, helping build lasting, lucrative partnerships -Recommended Odoo and explained features and costs to help customers make educated buying decisions

  • Lebara Mobile KSA
    • Saudi Arabia
    • Telecommunications
    • 200 - 300 Employee
    • Sales Executive
      • Jul 2017 - Sep 2017

      - Completed weekly sales target on area wise basis - Hard sales on allocated area to sell the newly launched product - Managed a team of 5 sales coordinators - Completed weekly sales target on area wise basis - Hard sales on allocated area to sell the newly launched product - Managed a team of 5 sales coordinators

  • Al Madina Kareem Hotel
    • Al Madinah, Saudi Arabia
    • Food And Beverage Intern
      • Jul 2016 - Aug 2016

      3 Star luxury hotel, 89 rooms accommodation, 24/7 dining restaurant with Coffee shop, room service, and lobby lounge. Motivated intern with experience working closely with supervisor to serve guests. Diligently follows recipes to prepare food ingredients and complete dishes. A conscientious and self-directed professional, successful at working quickly and accurately. 3 Star luxury hotel, 89 rooms accommodation, 24/7 dining restaurant with Coffee shop, room service, and lobby lounge. Motivated intern with experience working closely with supervisor to serve guests. Diligently follows recipes to prepare food ingredients and complete dishes. A conscientious and self-directed professional, successful at working quickly and accurately.

Education

  • Shaheed Zulfikar Ali Bhutto Institute of Science and Technology
    Master's degree, Marketing & Project Management
    2020 - 2021
  • Bahria University
    BBA (Hons)
    2015 - 2018
  • Pakistan International School Jeddah - PISJ AZIZIA
    ICS
    2011 - 2013
  • Pakistan International School Jeddah - PISJ AZIZIA
    Matriculation
    2009 - 2011

Community

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