Experience

Tribunal Regional do Trabalho da 24ª Região

• Administration of Justice
• 1 - 100 Employee

• Analista de Gestão de Riscos

  • Apr 2023 - Present



ManpowerGroup

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Sales Consultant

  • Jul 2022 - Dec 2022



Accesstage

• Brazil
• IT Services and IT Consulting
• 100 - 200 Employee

• Senior Business Executive

  • Jan 2020 - Oct 2021

  - Mapping of new businesses; - Conducting consultative sales on financial connectivity solutions; - Opening of commercial orders and monitoring them; - Follow-Ups; - CRM PipeRun and Sales Navigator; - Conducting meetings and presenting the company's solutions; - Development of sales strategies and development of actions, aiming at continuous improvement in customer service and portfolio management; - Personalized relationship and offering customized solutions. - Hunter profile; - Responsible for sending proposals and monitoring the project until its delivery phase; - Responsible for offering the customer the best solution according to their real needs; carrying out, thus, the detailed survey, in a very personal way; - Mapping of new accounts and opportunities. Show less



PC Place

• Brazil
• IT Services and IT Consulting
• 1 - 100 Employee

• Account Manager

  • Jul 2019 - Oct 2019

  - Account management in the Integrated IT Solutions market; - Responsible for offering the customer the best solution according to their real needs; carrying out, thus, the detailed survey, in a very personal way; - Mapping of new accounts and opportunities; - Opening of commercial orders and monitoring them; - CRM ZOHO; - Follow-Ups; - Conducting meetings and presenting the company's solutions; - Hunter and Farmer profile; - Submission of proposals and monitoring of the project until its delivery phase; - Carrying out activities to prospect new customers, through active telemarketing and monitoring of the company's Marketing actions; - Interface with the finance department, in order to solve possible pending issues with the client; - Diagnosis of customer needs, through actions aimed at their loyalty and greater relationship between the company and delivering results to the customer; - Development of sales strategies and development of actions aimed at continuous improvement in customer service and portfolio management; - Personalized relationship and offer of customized solutions. Show less



Networking Consult

• Brazil

• Account Manager

  • Aug 2014 - Dec 2018

  - Account management in the Telecom market; - Responsible for offering the customer the best solution according to their real needs; - Opening of commercial orders and monitoring them; - Conducting meetings and presenting the company's solutions; - Follow-ups; - Submission of proposals and after-sales; - Carrying out activities to prospect new customers, through active telemarketing and monitoring of the company's Marketing actions; - Interface with the finance department, in order to solve possible pending issues together with the client; - Control of customer credit limits, through constant monitoring of the economic and financial situation of each one; - Diagnosis of customer needs, through actions aimed at their loyalty and greater relationship between the company and delivering results to the customer; - Development of sales strategies and development of actions aimed at continuous improvement in customer service and portfolio management; - Personalized relationship and offering customized solutions. Show less



Zênite Sistemas

• Brazil
• Software Development
• 1 - 100 Employee

• Senior ERP consultant

  • Mar 2009 - Mar 2014

  - Implementation of business management systems (installation, training and support); - Training for future users of the system, with the presentation and detailing of the functions of each module, in addition to evaluating possible needs for future recycling and training; - Specialized technical support via phone, Skype and/or e-mails, in order to solve questions related to the ERP in question, such as specific features of the system, issuing various reports, issuing budgets, service orders, financial and inventory control; CRM and PCP. - Specialized technical support via phone, Skype and/or e-mails, in order to resolve doubts regarding the use of the system in a network environment. Installation of the digital certificate, creation of backup and restore, guidance in creating a dump for analysis by the development team, among others; - Consulting and guidance with the customer aiming to increase their business volume and operational profitability; - Monitoring of results through management reports provided by the system, in order to guide the client in making future decisions, such as evaluating the cash flow and budgets pending for approval. - Responsible for technical support, service and consultancy via email manager; - Consulting and training in management software for small, medium and large companies, offering solutions in data, voice and image transmission to customers. Show less



Informática Nacional S.A. - INFO2

• Retail
• 1 - 100 Employee

• Business Service Manager | Account Manager | Business Manager

  • Aug 2006 - Mar 2009

  - Opening of commercial orders and monitoring them; - Account management of IT equipment reseller companies; - Carrying out activities to prospect new customers, through active telemarketing and monitoring of the company's Marketing actions; - Interface with the finance department, in order to solve possible pending issues together with the client; - Control of customers' credit limits, through constant monitoring of the economic and financial situation of each one; - Diagnosis of customer needs, through actions aimed at their loyalty and greater relationship between the company and delivering results to the customer; - Development of sales strategies and development of actions aimed at continuous improvement in customer service and portfolio management; - Responsible for personalized relationship and offering customized solutions. Show less



Master Copiadoras Ltda

• Brazil

• Business Consultant | Account Management | Business Management

  • Feb 2001 - May 2005

  - Opening of commercial orders and monitoring them; - Account management of copiers and supplies reseller companies; - Carrying out activities to prospect new customers, through active telemarketing and monitoring of the company's Marketing actions; - Interface with the finance department, in order to solve possible pending issues together with the client; - Control of customer credit limits, through constant monitoring of the economic and financial situation of each one; - Diagnosis of customer needs, through actions aimed at their loyalty and greater relationship between the company and delivering results to the customer; - Development of sales strategies and development of actions aimed at continuous improvement in customer service and portfolio management; - Responsible for the personalized relationship and offering customized solutions; - Plan and contract manager. Show less



Anchieta Teleinformática Ltda

• Brazil

• Account Manager

  • Jul 1998 - Dec 1999

  - Opening of commercial orders and monitoring them; - Account management of IT equipment reseller companies; - Carrying out activities to prospect new customers, through active telemarketing and monitoring of the company's Marketing actions; - Interface with the finance department, in order to solve possible pending issues together with the client; - Control of customers' credit limits, through constant monitoring of the economic and financial situation of each one; - Diagnosis of customer needs, through actions aimed at their loyalty and greater relationship between the company and delivering results to the customer; - Development of sales strategies and development of actions aimed at continuous improvement in customer service and portfolio management; - Personalized relationship and offer of customized solutions. Show less