Andrew Hurst
Senior Enterprise Customer Success Manager at IriusRisk- Claim this Profile
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Bio
James Leslie
Andrew joined our team in 2018 and immediately demonstrated fantastic skills. He is commercially strong, finds solutions where others see problems and has a customer-first approach. He had a positive impact on many of our larger accounts, honing his focus towards ensuring the customer understood the value they were receiving from our products and services. He works well inside a team and didn't bow to the pressure of a high amount of change. A definite asset for any company.
Seve V.
It’s rare that you come across standout talent like Andrew! Andrew joined our Customer Success team at Transversal early 2018 and he litterally hit the ground running. I was particularly impressed by his ability to handle even the toughest clients—effortlessly. That skill often takes years to develop among customer service professionals, but it seemed to come perfectly naturally to him. Andrew would be a huge asset to any team!
James Leslie
Andrew joined our team in 2018 and immediately demonstrated fantastic skills. He is commercially strong, finds solutions where others see problems and has a customer-first approach. He had a positive impact on many of our larger accounts, honing his focus towards ensuring the customer understood the value they were receiving from our products and services. He works well inside a team and didn't bow to the pressure of a high amount of change. A definite asset for any company.
Seve V.
It’s rare that you come across standout talent like Andrew! Andrew joined our Customer Success team at Transversal early 2018 and he litterally hit the ground running. I was particularly impressed by his ability to handle even the toughest clients—effortlessly. That skill often takes years to develop among customer service professionals, but it seemed to come perfectly naturally to him. Andrew would be a huge asset to any team!
James Leslie
Andrew joined our team in 2018 and immediately demonstrated fantastic skills. He is commercially strong, finds solutions where others see problems and has a customer-first approach. He had a positive impact on many of our larger accounts, honing his focus towards ensuring the customer understood the value they were receiving from our products and services. He works well inside a team and didn't bow to the pressure of a high amount of change. A definite asset for any company.
Seve V.
It’s rare that you come across standout talent like Andrew! Andrew joined our Customer Success team at Transversal early 2018 and he litterally hit the ground running. I was particularly impressed by his ability to handle even the toughest clients—effortlessly. That skill often takes years to develop among customer service professionals, but it seemed to come perfectly naturally to him. Andrew would be a huge asset to any team!
James Leslie
Andrew joined our team in 2018 and immediately demonstrated fantastic skills. He is commercially strong, finds solutions where others see problems and has a customer-first approach. He had a positive impact on many of our larger accounts, honing his focus towards ensuring the customer understood the value they were receiving from our products and services. He works well inside a team and didn't bow to the pressure of a high amount of change. A definite asset for any company.
Seve V.
It’s rare that you come across standout talent like Andrew! Andrew joined our Customer Success team at Transversal early 2018 and he litterally hit the ground running. I was particularly impressed by his ability to handle even the toughest clients—effortlessly. That skill often takes years to develop among customer service professionals, but it seemed to come perfectly naturally to him. Andrew would be a huge asset to any team!
Experience
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IriusRisk
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Spain
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Computer and Network Security
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100 - 200 Employee
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Senior Enterprise Customer Success Manager
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Jun 2023 - Present
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Enterprise Customer Success Manager
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Jun 2022 - Present
IriusRisk is the industry leader in automated threat modeling and secure software design, working with clients that include four of the top 10 Globally Systemically Important Banks (G-SIBs).
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Workiva
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United States
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Software Development
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700 & Above Employee
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Customer Success Manager
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Nov 2020 - Jun 2022
Workiva Inc. simplifies complex work for thousands of organizations worldwide. Customers trust Workiva’s open, intelligent, and intuitive platform to connect data, documents, and teams. The results: improved efficiency, greater transparency, and less risk. Workiva Inc. simplifies complex work for thousands of organizations worldwide. Customers trust Workiva’s open, intelligent, and intuitive platform to connect data, documents, and teams. The results: improved efficiency, greater transparency, and less risk.
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Verint
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Customer Success Manager
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May 2018 - Nov 2020
Transversal Verint are pioneers and market leaders of intelligent, cognitive Knowledge Management systems. Our solutions provide on-line self help to customers and assistance to contact centre agents, taking customer engagement and experience to a new level. As a Customer Success Manager I act as the 'voice of the customer' and I support our customers with best practice, improvements and to ensure extremely high standards of delivery and the success of the solution. My role involves : Delivering and communicating ROI for clients throughout the customer lifecycle Conducting QBRs with stakesholders Being the trusted partner for the customer for best practice and product functionality Identifying further account expansion Show less
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Redgate Software
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United Kingdom
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Software Development
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300 - 400 Employee
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Inside Sales Executive
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Oct 2015 - Nov 2017
Working across the EMEA region with senior decision makers at many of the US's major companies to retain 6 figure accounts. Successfully handled through discussions aimed at realigning customer needs with the current solutions being provided by Redgate. Working across the EMEA region with senior decision makers at many of the US's major companies to retain 6 figure accounts. Successfully handled through discussions aimed at realigning customer needs with the current solutions being provided by Redgate.
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Education
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2004 - 2007
Coventry University
Bachelor's degree, Economics
Community
