Experience

Mansfield Building Society

• United Kingdom
• Financial Services
• 1 - 100 Employee

• IT Exec

  • Mar 2022 - Present

  Mansfield, England, United Kingdom



Lister Associates

• Managing Director

  • Feb 2020 - Present

  United Kingdom



LSEG (London Stock Exchange Group)

• United Kingdom
• Financial Services
• 700 & Above Employee

• Senior Program Manager

  • Nov 2021 - Mar 2022

  London, England, United Kingdom



Citihub Digital, a Synechron company

• United Kingdom
• Information Technology & Services
• 1 - 100 Employee

• Project Consultant

  • Nov 2021 - Mar 2022

  London, England, United Kingdom



Fidelity International

• United Kingdom
• Financial Services
• 700 & Above Employee

• Program Manager

  • Mar 2021 - Oct 2021



PwC

• Professional Services
• 700 & Above Employee

• Senior Manager

  • Mar 2018 - Feb 2020

  Leeds, United Kingdom Provision of advisory services to a number of large and complex, multimillion-pound transformation programmes across multiple businesses in Retail, Financial, Rail, Health and Consumer Goods, to confirm overall health and make recommendations on improvements. Key achievements: • Provision of advisory support to a large food retailer undertaking a £250m SAP ERP Transformation Programme. • Verified that all programmes deliverables are tracked & managed within financial budgets. •… Show more Provision of advisory services to a number of large and complex, multimillion-pound transformation programmes across multiple businesses in Retail, Financial, Rail, Health and Consumer Goods, to confirm overall health and make recommendations on improvements. Key achievements: • Provision of advisory support to a large food retailer undertaking a £250m SAP ERP Transformation Programme. • Verified that all programmes deliverables are tracked & managed within financial budgets. • Reviewed plans to confirm the robustness of approach and achieve the overall programme objectives. • Validated the plans have sufficient capacity and appropriately skilled resources to achieve delivery. • Orchestrated Monthly Health-checks to provide timely & regular updates on the key areas of potential risk to the programme. • Delivery of in-line assurance to provide ‘real time’ feedback, enabling rapid action to take place & avoid potential disruption to the programme. • Reviewed and assessed governance and reporting controls in place along with communication processes. • Advisory support to a large consumer goods manufacturer undertaking a multimillion-pound IFS ERP Transformation Programme. • Partnered with key stakeholders such as the Programme Director & the Steering Group to provide comfort on the delivery activities. • Undertook tollgate reviews to validate overall progress and key risks to delivery. • Performed a review of the defined benefits and underlying calculations against planned activities. • Examined Agile ways of working currently being deployed, to determine if the methodology is fit for purpose with the right tools, capabilities and behaviours in place. • Review and assessment of chosen technology solution and the ability to deliver against the programme objectives. Show less



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Global Programme Manager/Director

  • Feb 2015 - Dec 2017

  IT Risk / IT Security / IT Operations /Application Development Oversee delivery of a complex remediation programme within Identity and Access Management area; lead and provide strategic direction to a team of 12 internal Project Managers, LEAN Six Sigma Specialists, Business Analysts and IT staff. Deployed new security standards while developing and defining a global digital solution to 47,000 IT staff, resolving an external audit finding. Key achievements: IT Security Identity and Access Management - Privileged Access Programme (Governance) •… Show more Oversee delivery of a complex remediation programme within Identity and Access Management area; lead and provide strategic direction to a team of 12 internal Project Managers, LEAN Six Sigma Specialists, Business Analysts and IT staff. Deployed new security standards while developing and defining a global digital solution to 47,000 IT staff, resolving an external audit finding. Key achievements: IT Security Identity and Access Management - Privileged Access Programme (Governance) • Secured $3.2m funding to cover development and resourcing over a two-year period. • Built effective high-performing relationships across all business and IT areas. • Led all key programme deliverables, including identification of stakeholders. • Managed three complex work streams distilling daily information updates into work-plans. • Completed regular governance, reporting, communication and tollgate reviews / consultation. • Oversaw all aspects of staff recruitment, selection, training needs analysis and objective setting. • Reviewed and assessed security standards / policies and controls against industry best practice. •Created new security standards alongside IT Security and ISR, followed by process review with external auditors to ensure compliance with new group standards/policies and controls. • Developed, defined and agreed new Target Operating Model to ensure successful adoption. • Delivered training and methodology to users and approvers in EU, US, Asia Pacific. • Reduced cycle time from hours to ~3.5 minutes in line with customer requirements following process simplification. • Built and tested innovative digitised automated global solution, delivered at a regional level. • Delivered high-availability solution running simultaneously across primary and secondary global data centres providing an enhanced self-service digital solution and culminating in a new cycle time of less than 11 seconds.

• Global Programme Manager

  • Jun 2014 - Oct 2015

  Enterprise Systems, Sheffield, South Yorkshire / London - United Kingdom Cultivated an approach to simplify and globalise HSBC’s core IT processes within Enterprise Systems utilising technologies, such as: Private Cloud / AWS / Mainframe / Middleware / Windows / Linux / UNIX. Managed stakeholders throughout programme lifecycle through regular tollgate reviews / Steering Committee meetings to ensure collaboration and avoid scope creep. Key achievements: • Adopted LEAN (Six Sigma) techniques to identify waste and generate improvements and deliver a data… Show more Cultivated an approach to simplify and globalise HSBC’s core IT processes within Enterprise Systems utilising technologies, such as: Private Cloud / AWS / Mainframe / Middleware / Windows / Linux / UNIX. Managed stakeholders throughout programme lifecycle through regular tollgate reviews / Steering Committee meetings to ensure collaboration and avoid scope creep. Key achievements: • Adopted LEAN (Six Sigma) techniques to identify waste and generate improvements and deliver a data driven organisation. • Led systematic review and consultation of Enterprise Systems organisation and processes; designed and cost-assessed 102 process families in order of priority (commercial needs and risk appetite). • Led subsequent process redesign to ensure future state sustainability. Identified a $6.3m recoverable opportunity and remediation against an audit finding. • Designed and deployed time capture model to 9,000 staff globally, enabling accurate planning / forecasting. • Completed maturity assessment against competitors with a five-point scale to ensure continuous improvement. • Personally requested by UK CIO to assist in coordination of UK redundancy programme; ensured people were treated with dignity and respect. • Reduced staff attrition via effective staff coaching, development, and mentoring.

• Deputy Head Strategy Execution

  • Jun 2013 - Jun 2014

  IT Operations Europe, - Sheffield, South Yorkshire / London - United Kingdom Executed IT operations strategy across Europe by facilitating involvement both regionally and globally; clearly communicated strategy to all stakeholders while defining and implementing strategic deliverables via engagement with Business and Functional Heads. Drove programme governance and reporting and tracked progress against blueprint/target operating model. Key achievements: • Selected for “Future Leaders” programme in recognition of performance excellence. • Deployed a… Show more Executed IT operations strategy across Europe by facilitating involvement both regionally and globally; clearly communicated strategy to all stakeholders while defining and implementing strategic deliverables via engagement with Business and Functional Heads. Drove programme governance and reporting and tracked progress against blueprint/target operating model. Key achievements: • Selected for “Future Leaders” programme in recognition of performance excellence. • Deployed a ‘Trade Stand’ concept with key speakers / SMEs to advise on strategic activities. • Ensured adherence to new policies and regular review against current compliance levels. • Produced and developed executive communication material to support Head of IT Operations in Europe, including material presented to financial regulator explaining IT operations’ role. • Delivered ‘Goal 2: Deliver Excellent Customer Service’ within budget of £150k; gathered, analysed and assimilated data from customer feedback to enhance performance. • Developed and produced targeted marketing campaign for IT encompassing visits to customer locations.

• Programme Manager

  • Mar 2011 - Jun 2013

  IT Operations Europe - Paris Area, France / Sheffield, South Yorkshire, UK Led programme governance within PMO while providing direction and guidance on project methodology, resulting in a clean audit upon completion of a programme to migrate over 1,500+ French systems into UK-based global data centres. Directed Programme Office, Inventory and Translation teams with a total of five direct reports; participated in steering committee meetings. Key achievements: • Achieved sustainable cost savings of £27m to reduce FTE via optimisation of current working… Show more Led programme governance within PMO while providing direction and guidance on project methodology, resulting in a clean audit upon completion of a programme to migrate over 1,500+ French systems into UK-based global data centres. Directed Programme Office, Inventory and Translation teams with a total of five direct reports; participated in steering committee meetings. Key achievements: • Achieved sustainable cost savings of £27m to reduce FTE via optimisation of current working practices. • Delivered a ‘Town Hall’ event in Paris for 200+ people across various functions. • Drove expertise and guidance on operational acceptance processes. • Introduced new organisational approach to deliver non-functional requirements. • Identified deficiencies and opportunities while introducing new innovative solutions to simplify existing processes.

• Service Planning Manager

  • Jun 2008 - Mar 2011

  Sheffield, United Kingdom Provided project guidance, consultancy and resource estimates from inception to closure on behalf of IT Infrastructure, Quality, ISR, Legal Compliance, Software Development, Data Protection and Purchasing while directing portfolio, including: UK and Europe, First Direct, M&S Money, PFS, CMB and IT Operations. Key achievements: • Led Europe-wide IT unification; ensured smooth delivery of services from UK data centres. • Implemented European operational non-functional requirements… Show more Provided project guidance, consultancy and resource estimates from inception to closure on behalf of IT Infrastructure, Quality, ISR, Legal Compliance, Software Development, Data Protection and Purchasing while directing portfolio, including: UK and Europe, First Direct, M&S Money, PFS, CMB and IT Operations. Key achievements: • Led Europe-wide IT unification; ensured smooth delivery of services from UK data centres. • Implemented European operational non-functional requirements process; secured global adoption in IT Service Acceptance. • Minimised service outage and subsequent losses (both financial and reputational). • Influenced project planning, design and testing to ensure new / enhanced data centre service alignment with OLAs / SLAs. • Scrutinised and reported on IT operational impacts and managed through correct engagement of operational teams. • Identified opportunities to make sustainable savings of £3m and increase portfolio growth.

• Senior Network Analyst

  • Aug 2005 - Jun 2008

  Sheffield, United Kingdom Network quality assurance testing and benchmarking analysis for IT Operational & development teams. Evaluated hardware and software solutions. Prepared detailed analysis and management reports to a wide range of development teams on application improvements. Implemented and configured firewalls in UK Data Centres.

• Associate System Analyst

  • Jul 2004 - Aug 2005

  Sheffield, United Kingdom Maintained, supported and developed the Retail and Head Office infrastructure. Engaged with development, operational and business teams. Evaluated hardware & software for the UK network, liaised with 3rd parties – providing feedback as appropriate and identifying solutions.

• Assistant System Analyst

  • Oct 2001 - Jul 2004

  Sheffield, United Kingdom Managed hardware and software issues within the Retail network and were too complex for the National Help Desk to resolve, this involved close liaison and co-operation with business line and IT areas internally and externally.

• Project Assistant

  • Mar 1999 - Oct 2001

  Sheffield, United Kingdom Installed & Evaluated of hardware & software for the UK Retail network, Provided technical expertise on all PC/Server and network related activities, managed third party relationships with suppliers and contractors.



Midland Bank

• Banking
• 1 - 100 Employee

• Customer Service Representative

  • Aug 1996 - Mar 1999

  Leicester, United Kingdom Provided technical Help-Desk support on EPOS equipment to Customers throughout the UK. Fault fixing & diagnosis, account reconciliation & software updates. Installation & Maintenance of EPOS equipment.



Tesco

• United Kingdom
• Retail
• 700 & Above Employee

• Stock Controller

  • May 1993 - Aug 1996

  Melton Mowbray, Leicestershire • Processing purchase orders. • Receiving Deliveries. • Reconciling Delivery notes with purchase orders. • Recording serial numbers where applicable. • Organising stock on shelves and buckets. • Place stock in designated areas for ongoing projects. • Monthly stock take and reconciliation of stock. • Testing returns and repair equipment. • Arranging repairs and returns with manufacturers and suppliers.