Iain Hooker
Project Manager at ARVAL UK LIMITED- Claim this Profile
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Bio
Credentials
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ITIL Service Strategy (ITIL-SS)
AXELOS Global Best PracticeOct, 2016- Oct, 2024 -
PRINCE2 (Re-Registration)
AXELOS Global Best PracticeNov, 2014- Oct, 2024 -
ITIL Foundation Service Management
EXINNov, 2013- Oct, 2024 -
Management of Risk
APM GroupNov, 2010- Oct, 2024 -
APM PMQ
IPMA: International Project Management AssociationNov, 2009- Oct, 2024
Experience
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ARVAL UK LIMITED
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United Kingdom
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Financial Services
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1 - 100 Employee
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Project Manager
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Oct 2020 - Present
Project Manager in Business Transformation
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IT Project Manager
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2011 - Apr 2019
In this role I was part of a small team delivering to customers with a diverse range of business interests. Whilst the variety of assignments kept the work fresh, it was also enormously challenging, I needed to be up to speed quickly on new requirements, technologies, or process, and form new working relationships with customers and delivery teams, all the while juggling a demanding portfolio with other important projects. There was always pressure, always tight timescales, always budgetary concerns and this translated to constant re-prioritisation in order to satisfy customer expectation.I’d initially start by supporting customers through project initiation, then I’d be responsible for producing a Project Management Plan, managing solutions, and transitioning into service. During this time I’d be accountable for: Resource Planning; producing a Budget and a Schedule; a Quality Plan, RAIDO Management; Lessons Learned; managing a Delivery Team; and/or managing the Commercial Engagement of Suppliers; Stakeholder Management; Reporting; and ultimately successful Delivery.Key Achievements:• Successfully delivered 10-20 projects per year with a total annual budget of about £1 million including: - Business Applications – software application development, purchase of COTS products, multi-site/customer application upgrades - Telecoms and IT Infrastructure Deployment - commissioning/de-commissioning offices; roll out of new technologies and upgrades; PC Refresh; data and server migrations - Business Change - cost reduction programmes, company merger planning (npower with SSE), development of agile working/occupancy management strategy, led on a serious incident investigation and improved IT incident response process as an outcome
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RWE IT
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Czechia
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Information Technology & Services
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1 - 100 Employee
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PMO Practice Manager
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Aug 2005 - 2011
I established a well-regarded PMO Practice for npower Shared Services, collaborating with senior management and setting the strategic direction for the team, recruiting, upskilling and managing a team of 50 project professionals across the UK. I developed and implemented a successful new pan-European Project Delivery Framework for the RWE Group. I was also appointed the UK Project Management Process Expert and Quality Leader, which meant I set the standards for Best Practise project delivery across the UK, and was responsible for making sure the Project Management processes were maintained, current and relevant.Key Achievements - Successful Delivery - • New Project Delivery Framework delivered to IT delivery teams in the UK and 5 major European Partners, involving close to 1,000 project staff – I consulted, designed, developed and implemented this transformational change for npower and iBS• Managed the transformation of the PMO driving capability and improving maturity, from an ‘Administrative’ CMMI Level 1 to ‘a Defined and Pro-active’ Level 3• 10% saving to PMO resource pool costs through improved utilisation and replacing contractors• PMO ‘Performance Bar’, I designed and delivered a new staff performance standard/application• Set up a new PMO in RWE Trading for their high profile ‘Best in Class’ Transformation Programme• Led Workshops and Presentations for Lessons Learned Sessions, RAIDO Planning, Processes Changes, Quality Changes, representing the company at external events and conferences
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RWE Trading
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United Kingdom
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Retail Office Equipment
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1 - 100 Employee
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PMO Manager
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2008 - 2009
Set up and developed a new Programme and Project Management Office within RWE Trading
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THAMES WATER UTILITIES LIMITED
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United Kingdom
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Utilities
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1 - 100 Employee
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Management (Various)
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1997 - 2005
2004 – 2005 Billing Department ManagerManaged the Billing Department in Customer Services responsible for the non-metered revenue, worth over £1bn per year. My department consisted of over 60 staff working in 4 teams 2003 – 2004 Metering Strategy and Projects ManagerSuccessfully delivered high profile projects, including the deployment of new remote read telemetry to remove the need for physical meter reads paving the way for significant cost savings2001 – 2003 Project and Programme ManagerDelivered a programme of cost reduction and efficiency projects, and set up new project governance used across Billing Departments in Customer Services. I was responsible for re-tendering a major property investigation contract to deliver significant cost savings.1997 – 2000 PSO Analyst / Lead PlannerProject Support role and then Lead Planner on the 2nd largest Engineering Project in company history
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South West Water
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United Kingdom
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Utilities
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700 & Above Employee
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Project Co-ordinator
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1994 - 1996
Managed the delivery of the £4m Core Income Recovery Programme
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Education
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1985 - 1988
Kingston University
2:1 (BSc), Geography
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