Iain Dorman

at M&M Transport Services, Inc.
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Contact Information
us****@****om
(386) 825-5501
Location
Norwich, Connecticut, United States, US

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5.0

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Andre Corsini

I worked with Iain on many occasions on issues reported to IT. He always identified any IT issues or enhancement requests clearly. He also assisted, and was very thorough, with the testing of any fixes or enhancements implemented by IT.

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Experience

  • M&M Transport Services
    • Truck Transportation
    • 100 - 200 Employee
      • Apr 2015 - Present

      • Apr 2015 - Present

  • Mohegan Sun
    • United States
    • Gambling Facilities and Casinos
    • 700 & Above Employee
    • VIP Services Manager (Contact Center Operations Manager)
      • Sep 2003 - Sep 2012

      Execution of business/marketing plans in a efficient and profitable way. Determines long range objectives & goals to meet business operations expectations.Facilitates the implementation of standard operating procedures and policies. Ensures Quality Assurance is maintained at the highest level possible to ensure optimal customer service experiences.Design and develop revenue opportunities.Liaise with Director and Executive Management for business continuity in the event of disaster recovery. Execution of business/marketing plans in a efficient and profitable way. Determines long range objectives & goals to meet business operations expectations.Facilitates the implementation of standard operating procedures and policies. Ensures Quality Assurance is maintained at the highest level possible to ensure optimal customer service experiences.Design and develop revenue opportunities.Liaise with Director and Executive Management for business continuity in the event of disaster recovery.

  • Mohegan Sun
    • United States
    • Gambling Facilities and Casinos
    • 700 & Above Employee
    • Room Reservations Manager
      • 2003 - 2003

      • Manage Room Reservations and Groups Reservations department. • Direct Reports VIP Room Reservations Shift Manages (6) & Agents (20) • New department designed to service reservations for transient guests (non Players Club members), Groups, Wholesale Motor-coach and Convention Groups. • Sell Package stays to enhance revenue • Train agents to ensure they are converting new guests to become Players Club members • Manage Room Reservations and Groups Reservations department. • Direct Reports VIP Room Reservations Shift Manages (6) & Agents (20) • New department designed to service reservations for transient guests (non Players Club members), Groups, Wholesale Motor-coach and Convention Groups. • Sell Package stays to enhance revenue • Train agents to ensure they are converting new guests to become Players Club members

  • Autolodge Hotel
      • Feb 1992 - Aug 2001

      Autolodge Hotel.(Choice Hotels Group) — Christchurch, New Zealand 7/82 to 8/01Assistant Manager, 2/92 to 8/01Promoted from Cocktail Barmen to Assistant Manager, culminating in the daily management of a full-service Hotel. Directed and managed 40 employees and managed P&L, sales, inventory, merchandising and cost controls. Maintained high standards in sanitation and safety and complied with regulatory guidelines.

      • Jul 1982 - Jan 1992

      Advise guests on cocktail & wine choicesPrepare cocktail orders & wine ordersCreate & develop additional cocktails - alcoholic & non alcoholic beveragesMaintain Bar & Function areas, stock & equipment including stock requirements/ ordersPrepare new wine lists & promote special occasion wine/food pairingsTeach skills to fellow bar staff & seasonal staffAssist in scheduling event based laborBe outgoing,positive, attentive and discreetBe able to work without direct supervisionFill in as Duty/ Assistant Manager in his/her absence Show less

Education

  • St Andrews College, Christchurch, New Zealand
    1972 - 1976

Community

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