Experience

Titanic Hotel Sulaymaniyah

• Iraq
• Hospitality
• 1 - 100 Employee

• Executive Assistant to CEO

  • Jul 2017 - Present

  Assisting our CEO in his duties Assisting our CEO in his duties



La Bella Roma

• United States
• Hospitality

• Sales & Marketig Manager

  • May 2016 - Dec 2016

   Setting yearly, monthly, weekly sales actions plans according to the market conditions.  Preparing marketing and media plans yearly/seasonally.  Scouting the market consistently to be updated with the relevant development (including continuous S.W.O.T) Analysis relatively.  Managing yearly/monthly/weekly sales reports and activities.  Controlling the target-market depending on the market conditions and the trends.  Controlling the rates (all market segments according to the market status)  In larger groups, maintaining key accounts with national and international companies  Implementing a proactive room sales strategy.  Developing both new and existing customers Show less



classy hotel

• Erbil.Ainkawa

• Sales & Marketing Manager

  • Jul 2015 - May 2016

   Work with other departments within the hotel to provide quality service to customers.  Develop/maintain knowledge of market trends, competition, and customers.  Professionally represent the hotel in community and industry organizations and events.  Contracting new local and regional accounts.  Creating extensive database of potential customers  Reporting activities and results on a monthly basis through the monthly sales report.  Preparing sales proposals.  Respond to customer inquiries and handling special requests.  Handling guests and accounts problems and complaints.  Solving pending issues related to rooms reservations and handling special requests. Show less



Cristal Hotel

• Erbil

• Sales

  • Feb 2014 - Aug 2015

   Started to work on data and arrange for visits and meetings outside the hotel.  Marketing the new hotel, working on all sectors to know the market and targeted companies.  Sending the fact sheet of our hotel to all visited companies.  Collecting suppliers and employees C.V‘s and passing it to our management.  In soft opening period starting Inviting company’s VIP’s management for entertainment in the hotel.  Welcoming VIP’s guests, listening to their positive/negative feedback.  Starting meetings to sign contracts with targeted companies inside and outside Cristal.  Doing daily sales visits, sales calls, sales reports, weekly sales plan and following up.  Doing daily competitor’s rate report, SWOT, weekly action plan, targeted and potential companies’ reports, yearly event & business plan report.  Bringing new data by visiting monthly exhibitions, updating market information’s Show less



Dedeman Hotels & Resorts International

• Türkiye
• Hospitality
• 300 - 400 Employee

• Reception Supervisor

  • Apr 2007 - Jul 2010

  -Transfer all troubles that face the staff to the general manager of the hotel trying to create best comfortable work environment. -Teach new and old staff how to be good receptionist , then step by step teach them a lot about cashier works and bills and other higher works which demands teaching of storage of long experience I had. - Urge them to be more active, more hard working ,more achieving through praising them and transferring good image to the general manger in front of them as well as urge lazy one to be more careful and more enthusiastic. - Put monthly evaluation and discuss it with G.M and give opinion and suggestions. - Give our clients the best available service trying to keep our regular guests and new guests much as we can because of lot of competitive hotels through discount ,sending complimentary ,solving there complains doing good relations with them. - Trying to keep the good image of our management whatever difficulties we had. Show less



Sheraton aleppo

• Aleppo

• Executive Manager-rent a car

  • Jan 2003 - Feb 2006

  -Putting the timetable for drivers regarding their starting shift. Suggesting rewards and punishment considering their faults and their best in servicing the customers.- - Taking care of customer's calls and their dates and appointment carefully. - Taking the reservation of costumers from the front office desk and other department of the hotel carefully and solving any problem concerning prices discount , dates, quality of cars required. - Keep in touch with the general management and report troubles and events of everyday and discussing suggestions and solutions. Show less



Chahba Cham Palace

• Aleppo

• Reception

  • Feb 1992 - Sep 2002

  -Welcoming guests with warm smile and do check in to them if they have or do not have reservation . - Computerize all information about status of the guests correctly. - leading them to facilities of the hotel . - Assist the guests in achieving guests 's requirement and needs . - Arranging the reservations paper with the international companies. - Organizing the work with the delegates like meeting and conference. - Working as cashier of reception department. - Keep in touch with restaurant and housekeeping to know the status of the room and the programs of restaurants. - Offering services to clients concerning room check in and check out, and customer care. Show less