Service Supervisor

• Mar 2017 - Present

Reception Supervisor

• Jun 2015 - Feb 2017

• Report to the Service Manager about over-all reception activities on daily basis. • Implement various activities in the reception. • Allocate jobs correctly to service advisors in order to maintain maximum reception utilization. • Analyze reception productivity reports and take corrective action for improvement. • Follow-up on ATP vehicles and ensure that the concerned WIP are completed in a timely manner. • Conduct daily and weekly meetings of service advisors and allocate duties and responsibilities. • Analyze customer feedback & find solutions to resolve the complaints in consultation with the Service Manager. • Prioritize “jobs returned” & liaise with the Workshop Supervisors to take corrective actions. • Establish new customer relationships and maintain rapport with existing/long-term customers. • Manage and interpret customer requirements by listening to clients and questioning to understand, anticipate and exceed their needs. • Analyze the performance of service advisors and review results with the Service Manager for improvement and appraisal. • Facilitate proper allocation of workloads amongst reception staff.• Facilitate development of staff Show less

Service Advisor

• Oct 2012 - Jun 2015

• Appointment Preparation.• Direct Vehicle Acceptance.• Advising for needed repairs and services• Follow up during repairs.• Return the vehicle.• Invoice and repairs done description.• Post meeting activities.

Computer Teacher

• Feb 2012 - Jul 2012

Teaching computer subject for grades "4,5,6,7,8,9,and 10" Teaching computer subject for grades "4,5,6,7,8,9,and 10"

Packing Operator

• Sep 2011 - Feb 2012

•Programming and controlling the packing machines •Supervising the packing section employees. •Programming and controlling the packing machines •Supervising the packing section employees.