Experience

Driftrock

• United Kingdom
• Advertising Services
• 1 - 100 Employee

• Customer Success Account Manager

  • Jun 2022 - Present

  Integration and onboarding of new and on-going clients, training, technical support on the Driftrock platform Integration and onboarding of new and on-going clients, training, technical support on the Driftrock platform



Si Store

• Türkiye
• Retail Apparel and Fashion
• 1 - 100 Employee

• Project Development Manager

  • 2021 - Present

  Sustainable clothing & accessories brand for casual wear We design and produce locally in Istanbul from dead-stock fabrics and natural materials to lessen our carbon and water footprints in this planet. We adopt more environmental, ethical and inclusive understanding of fashion & beauty by designing long-lasting and timeless models with plastic-free packaging. We believe that we can change the world one by one, also by reducing, reusing and recycling because there is no planet B. Our Instagram: @si.store.co Show less



Voxel

• India
• Manufacturing
• 1 - 100 Employee

• Customer Onboarding Specialist

  • 2018 - 2021

  e-Invoicing Implementation Specialist for baVel (SaaS) Start-up of projects and/or clients with the maximum speed and quality in 3 languages: Turkish, Spanish, English First contact for new customers to implement the locally-installed software and/or cloud-based solution depending on their needs Analysis and configuration of the systems, connectivity and traffic between servers Resolution of incidents & coordination between internal departments (Business Dev & IT & Product) Testing & monitoring the developments commissioned to the IT department Adaptation & customization according to the clients' needs and demands Training the new end users & giving technical support during the follow up period Full technical support to the Turkish market Show less



eDreams ODIGEO

• Spain
• Technology, Information and Internet
• 700 & Above Employee

• Front Office Agent

  • 2018 - 2018

  Track, follow-up and resolve customer's outstanding issues effectively Provide excellent customer service through telephone, e-mail, chat and all relevant media in timely and accurate manner Liaise with Customer Care team, management and customer to improve customer satisfaction Escalate issues identified to provide long term solutions and minimize repeat issues for customers Track, follow-up and resolve customer's outstanding issues effectively Provide excellent customer service through telephone, e-mail, chat and all relevant media in timely and accurate manner Liaise with Customer Care team, management and customer to improve customer satisfaction Escalate issues identified to provide long term solutions and minimize repeat issues for customers



Premium Class Barcelona

• Travel Consultant

  • 2016 - 2016

  Designing tailor-made travel packages of all price levels (budget to luxury) in Spain, Portugal and France Providing travel and event organization consultations at BtoB and BtoC levels in Turkish and North American markets Coordinating complex operations in transport, accommodation, activity and restaurant reservations Preparing travel documents, itineraries, road books and vouchers for proposals and closed trips Real time problem solving in the field and from the office Preparing cost estimations of events to fit category, size and budgetary needs Discovering and cultivating valuable new business partnerships Conducting all financial operations, customer and supplier payments and invoicing Show less



Moments DMC

• Qatar
• Travel Arrangements
• 1 - 100 Employee

• Travel Designer & Founding Member

  • 2014 - 2016

  • Providing an excellent customer service and CRM to all business partners from Turkey, France, Armenia, India and USA • Coordinating complex operations in transport, accommodation, activity, and restaurant reservations • Creating and maintaining an immense portfolio of B to B clients and vendors • Enthusiastically and effectively marketing new products to partners • Real time problem solving in the field and from the office • Deftly organizing client events to fit category, size and budgetary needs • Discovering and cultivating valuable new business partnerships • Promptly and effectively translating and social media and package presentations from and into English, Spanish, and Turkish • Designing exciting and form fitting travel packages of all price levels (budget to luxury), in multiple countries Show less



203 Web Group

• Site Manager

  • Oct 2013 - Mar 2014

  • Efficient management of Spanish, English and Turkish platforms of myTaste culinary website • Building and maintaining fundamental online relationships with contributing partners • Strong management of social network presence • Providing effective and professional customer service • Analysis and resolution of customer service platform shortcomings • Reporting bugs, testing new functions and resolving web site and internal systems issues • Professional level translation and editing of content in Spanish and Turkish Show less