Experience

Balt Group

• Canada
• Business Consulting and Services
• 1 - 100 Employee

• Sales Specialist

  • 2017 - Present

  Neurovascular sales & marketing business development in France & Maghreb countries Neurovascular sales & marketing business development in France & Maghreb countries



Sequent Medical Gmbh

• Clinical & Sales Specialist Neurovascular

  • Jul 2013 - Present

  Clinical & Sales Territory Manager France in the Neurovascular area ( Implanted device ) developping business of a new innovative technology therapy within 15 hospital centers : Technical filed support, Staff products presentation , liaising with KOL partner Clinical & Sales Territory Manager France in the Neurovascular area ( Implanted device ) developping business of a new innovative technology therapy within 15 hospital centers : Technical filed support, Staff products presentation , liaising with KOL partner


Covidien Neurovascular France
• Neurovascular Marketing Manager France

  • Sep 2012 - Jun 2013


ev3 now part of Covidien

• Office Manager & Neurovascular Marketing France

  • Nov 2006 - Sep 2012

  Mission: Back office support management, to comply with all company policies and procedures, Customer needs are understood and considered in every decision. To ensure every customer contact, both internal and external, is accurate, respectful, prompt and meaningful. *Specific projet since January 2012: Being a member of the project team of the Customer Service European intergation between Ev3 & Covidien. To ensure a smooth & alignment of the processes between the 2 companies Main Responsibilities of the French back office: *Managing a team of 8 people. *Order Management control, Ensure that processes are understand & follow by the team (Sales invoiced - Customers *Credit/goods return policy- customer complaint process) *Inventory Level control ( Minimize write off- Weekly follow up Report-Consignment Audit are made on timely manner according to internal objectives) *Stock Management : liaise with the European Distribution center based in Maastricht ( Netherland) *Account receivable ( Cash flow Management- actions: reporting, Mailing/phoning) *Account payable Management- *Tenders/quotations management for the business unit *Organization of local congresses, liaising with physicians invitations to scientific meeting *Managing physicians contracts ( proctoring/ speaker/ consulting) according to country & US legal compliance process *Managing partnership development with our KOL customers *Developing marketing operational support for the sales force in the Neurovascular Franchise *Coordinate internal & external annual Audits Show less



Welch Allyn France SARL-Meaux

• Customer Service Representative specialising in managing key customers accounts for the French marke

  • Sep 2002 - Nov 2006

  Main Responsibilities: 1. Key clients (Hospitals, military) tenders management: Tender processing within the national & export market. To establish all the tender requirements (prices, technical specifications paper work etc.) within the deadline 2. Supporting the sale force on the filed: Tender , Quoting , Product information, Prices , Stock availability, Liaison with potential new customers 3. Resolving customers queries: Product information, Prices, Stock level etc. 4. Key customers orders management: Order processing, Resolving & Investigating orders queries. 5. Managing customers returns according to internal process (RMA) 6. Managing suppliers orders: Stock control 7. Liaison with the European Share Services Center based in Ireland Show less



Welch Allyn Limited Irlande-Dublin

• Customer Service Representative within the Share Service Centre for the UK market. Trained in the US

  • Nov 2000 - Sep 2002

  Main Responsibilities: 1. Key clients (Distributors-Hospitals) orders Management: Orders processing-resolving & investigating orders queries. 2. Managing Suppliers orders: stock level – invoices-Delivery time 3. Credit Control of Key client accounts (credit notes-Chase up payment –Establishment of credit terms according to the Company procedures) 4. Resolving customers queries: Products information-Prices –Stock level-Delivery timing 5. Supporting the UK sales force on the field: Quotes - Advising on product availability- Liaison with potential new clients. 6. Training New Members within the customer service team on: Internal procedures-products information. 7. Managing customers returns according to internal process (RMA) Show less



Novell Ireland Ltd-Dublin 4, Ireland

• Customer Services Representative specialising in managing accounts within the Sales Operation Depart

  • May 2000 - Nov 2000

  Provide operational support and act as primary communication link to Distribution Channel Partners. Responsibilities: Investigate & resolve all customer queries, using internal systems and tools and through communication with other departments. Review distributors queries, order patterns, service levels etc. Provide operational support and act as primary communication link to Distribution Channel Partners. Responsibilities: Investigate & resolve all customer queries, using internal systems and tools and through communication with other departments. Review distributors queries, order patterns, service levels etc.


Xerox Europe Limited-Blanchardstown, Dublin 15 Ireland
• Customer Technical Support

  • May 1999 - May 2000