Hélène Arsenault
Coordonnatrice des services at MAM autour de la maternité- Claim this Profile
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French Native or bilingual proficiency
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English Full professional proficiency
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Bio
Alain Richard
I had great pleasure working with Hélène while I was Technical Support Director at Quantum Biotechnologies (Montreal). I was part of the hiring committee, and our team was really pleased to see Hélène perform well beyond expectations (which were high). She was very efficient with clients asking difficult troubleshooting questions about sophisticated biotechnologies (e.g. adenovirus expression system). She was also very helpful to her colleagues and sales representatives in the US, France, UK and elsewhere; from the main office, during visits to key customers, or during conferences. Hélène was keen to work on improvements in the technical manuals, showing empathy for the clients from academia or the biopharma industry. She has technical writing skills that are way beyond average. Hélène shows much interest in better ways of communicating with scientists, businesses or the general public. She has high emotional intelligence. She shows excellent interpersonal skills in the workplace, it is very pleasant to work with her.
Alain Richard
I had great pleasure working with Hélène while I was Technical Support Director at Quantum Biotechnologies (Montreal). I was part of the hiring committee, and our team was really pleased to see Hélène perform well beyond expectations (which were high). She was very efficient with clients asking difficult troubleshooting questions about sophisticated biotechnologies (e.g. adenovirus expression system). She was also very helpful to her colleagues and sales representatives in the US, France, UK and elsewhere; from the main office, during visits to key customers, or during conferences. Hélène was keen to work on improvements in the technical manuals, showing empathy for the clients from academia or the biopharma industry. She has technical writing skills that are way beyond average. Hélène shows much interest in better ways of communicating with scientists, businesses or the general public. She has high emotional intelligence. She shows excellent interpersonal skills in the workplace, it is very pleasant to work with her.
Alain Richard
I had great pleasure working with Hélène while I was Technical Support Director at Quantum Biotechnologies (Montreal). I was part of the hiring committee, and our team was really pleased to see Hélène perform well beyond expectations (which were high). She was very efficient with clients asking difficult troubleshooting questions about sophisticated biotechnologies (e.g. adenovirus expression system). She was also very helpful to her colleagues and sales representatives in the US, France, UK and elsewhere; from the main office, during visits to key customers, or during conferences. Hélène was keen to work on improvements in the technical manuals, showing empathy for the clients from academia or the biopharma industry. She has technical writing skills that are way beyond average. Hélène shows much interest in better ways of communicating with scientists, businesses or the general public. She has high emotional intelligence. She shows excellent interpersonal skills in the workplace, it is very pleasant to work with her.
Alain Richard
I had great pleasure working with Hélène while I was Technical Support Director at Quantum Biotechnologies (Montreal). I was part of the hiring committee, and our team was really pleased to see Hélène perform well beyond expectations (which were high). She was very efficient with clients asking difficult troubleshooting questions about sophisticated biotechnologies (e.g. adenovirus expression system). She was also very helpful to her colleagues and sales representatives in the US, France, UK and elsewhere; from the main office, during visits to key customers, or during conferences. Hélène was keen to work on improvements in the technical manuals, showing empathy for the clients from academia or the biopharma industry. She has technical writing skills that are way beyond average. Hélène shows much interest in better ways of communicating with scientists, businesses or the general public. She has high emotional intelligence. She shows excellent interpersonal skills in the workplace, it is very pleasant to work with her.
Credentials
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Introduction to Genetics and Evolution
CourseraMar, 2014- Nov, 2024
Experience
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MAM autour de la maternité
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Canada
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Civic and Social Organizations
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1 - 100 Employee
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Coordonnatrice des services
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Nov 2010 - Present
Groupe communautaire en périnatalité et de soutien en allaitement. Groupe communautaire en périnatalité et de soutien en allaitement.
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Self-employed
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Saint-Hubert
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Scientific writer
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Mar 2008 - Present
Self-employed, offers scientific writing, technical writing, marketing communication and translation services to life sciences companies. Travailleuse autonome offrant des services de rédaction scientifique, rédaction technique, communication marketing et traduction aux compagnies œuvrant en sciences de la vie. Self-employed, offers scientific writing, technical writing, marketing communication and translation services to life sciences companies. Travailleuse autonome offrant des services de rédaction scientifique, rédaction technique, communication marketing et traduction aux compagnies œuvrant en sciences de la vie.
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Innovaderm Research Inc.
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Canada
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Pharmaceutical Manufacturing
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200 - 300 Employee
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Responsable, Développement des affaires et du marketing
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Sep 2007 - Jan 2008
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Qbiogene/MP biomedicals
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Montreal, Canada Area
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Project Manager (Marketing and Custom Services)
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Jan 2003 - Aug 2007
Managed marketing projects, represented the company at trade scientific shows and at customers', trained personnel, managed adenovirus custom services projects from 2004-2007. Managed marketing projects, represented the company at trade scientific shows and at customers', trained personnel, managed adenovirus custom services projects from 2004-2007.
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PerkinElmer
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United States
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Biotechnology Research
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700 & Above Employee
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Marketing Communications Manager
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Jan 2001 - Jan 2003
Produced and distributed multiple technical and promotional documentation for the HTS (High Throughput Screening) unit of Montreal. Produced and distributed multiple technical and promotional documentation for the HTS (High Throughput Screening) unit of Montreal.
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Quantum Biotechnologies (Pty) Ltd.
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Biotechnology
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1 - 100 Employee
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Technical Support/Documentation Specialist
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1999 - 2001
Offered technical and sales help to Qgiogene customer; wrote a technical tips manual for employees worldwide; wrote and edited technical and promotional documentations; represented the company at different events; trained worldwide personnel on Montreal-based technologies. Offered technical and sales help to Qgiogene customer; wrote a technical tips manual for employees worldwide; wrote and edited technical and promotional documentations; represented the company at different events; trained worldwide personnel on Montreal-based technologies.
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Mandel Scientific Company Inc.
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Canada
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Research Services
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1 - 100 Employee
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Technical Support-Translator
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Jun 1996 - Dec 1998
Built a bilingual technical support department for Quebec/Maritimes area, translated technical and sales documentation into French. Built a bilingual technical support department for Quebec/Maritimes area, translated technical and sales documentation into French.
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Education
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1991 - 1993
Université de Sherbrooke
Master's degree, Microbiology, General -
2010 - 2011
UQAM
Certificat, Rédaction-Perfectionnement du français écrit -
2000 - 2000
Concordia University
Course, Professional, Technical, Business, and Scientific Writing -
1995 - 1996
McGill University
Bachelor's degree 1/3 completed, Psychology -
1993 - 1994
McGill University
Molecular Genetics -
1988 - 1991
Université de Sherbrooke
Bachelor's degree, Biochemistry
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