Designer and Studio Assistant

• Aug 2023 - Present

Office Assistant at Office of Admissions

• Mar 2022 - Aug 2022

▪ Engaging with prospective students and parents in a public-facing role by answering their inquiries. ▪ Developing communication templates, streamlining interactions with prospects, saving an average of ten minutes per phone call. ▪ Managing and responding to emails and phone calls as well as organizing applicants’ academic transcript files. ▪ Engaging with prospective students and parents in a public-facing role by answering their inquiries. ▪ Developing communication templates, streamlining interactions with prospects, saving an average of ten minutes per phone call. ▪ Managing and responding to emails and phone calls as well as organizing applicants’ academic transcript files.

UI / UX Designer

• Nov 2020 - Jun 2021

▪ Conducting four rounds of beta testing, redesigning the e-commerce app based on data analysis of testers’ feedback. ▪ Increasing “add to bag” button taps by 15% by integrating app enhancements based on beta testing research. ▪ Designing A/B testing utilizing a firebase to recognize effective ways to conduct modal popups; comparing two modal popup results to enhance visibility and increase conversion rate by 20%. ▪ Managing meetings with full stack engineers to discuss layout. ▪ Maintaining timelines for app and web launches, effectively launching an app and web two weeks earlier than planned. Show less