Experience

Get Off Grid

• South Africa
• Renewable Energy Semiconductor Manufacturing
• 1 - 100 Employee

• Sales Manager

  • Jan 2016 - Present

  Get off Grid is a family owned and run business that provides solar solutions to both the domestic and commercial markets, as well as schools. It also has strategic partnerships with various companies both inside and outside South Africa.Responsibilities:Lead generationIdentify and qualify new sales opportunitiesDevelopment of opportunitiesDevelopment of Marketing materialDeveloping partnerships cross border into AfricaAttending meetings with clientsFull understanding of customers’ needsDesign Solar Systems based on customer requirements - Grid Tied, Hybrid, Off GridDevelopment of Purchase ModelsDevelopment of Return on Investment ModelsDesign of Quoting & Proposal TemplatesResponding to RFP’sDomestic Off Grid & Hybrid SystemsCommercial Grid Tie SystemsTechnologies:Off Grid Solar SystemsHybrid Solar SystemsGrid Tie Solar SystemsSolar Hot Water



Africa Eco Green Solutions

• South Africa
• Renewable Energy Semiconductor Manufacturing

• Executive Director

  • Oct 2011 - Dec 2015

  Africa Eco Green Solutions is a solutions based company, providing consulting and technology for energy efficiency, renewable energy and water management. Offering a wide range of solutions and technologies through local and international partnerships and product agencies. Responsibilities:Identify and qualify new sales opportunitiesLead generation Development of opportunitiesAttending meetings with clientsFull understanding of clients’ needsSales & MarketingSystem DesignInstallation Project ManagementSystem supportSecuring of International Products and supplyManagement of Import processesEnergy Management ConsultingDevelopment of Green Road MapsTechnologies:EnOcean OPUS Wireless & Battery Free Building Management SystemsCiralight Sun Tracking SkylightsKristalBond Thermal Window InsulationPermafrost Nano TechnologyUtility Management & Smart Metering SystemsBackup & Off Grid Solar SystemsHeat PumpsBluePlanet ACF32 Water ManagementLED LightingCirrus Water from AirInfrared Heating



Pace Afrique

• Technical Director

  • Jan 2009 - Oct 2011

  Pace Afrique is a Hospitality Industry focused green solutions provider, offering a range of products including energy management systems, furniture & fittings, water management, and renewable energy technologies to local and Indian Island customers.Responsibilities:Pre-Sales supportEnergy efficiency consultingTechnology research and sourcingSystem designProposal design and developmentTechnologies:Hotel Energy Management SystemsHeat Pumps & Solar Hot WaterBuilding Management SystemsVertical Axis Wind TurbinesWater based Underfloor HeatingLED Lighting



Micros South Africa (Pty) Ltd

• South Africa
• IT Services and IT Consulting
• 100 - 200 Employee

• Customer Services Manager

  • Jan 2007 - Dec 2008

  Managing the day to day operations if the Micros Support CentreLead on World Class Support Centre Project – reviewing 4 main areas – customer, people, processes and toolsDefining and documenting the way in which we engage with our customer base, the people and skills sets required to man and manage the support desk to ensure that the correct skills are available at the correct time to resolve issues within SLADefining and documenting the processes followed in order to ensure favourable outcomes and reviewing the tools that we use and ensure that they support the new processesManaging the entire support team to ensure delivery to our customer base. Management of all support related projects and initiatives.Customer relationship management for all corporate and non-corporate customersAchievementsCreated a consolidated Support Centre handling Micros, Opera, Fidelio, ORS, OWS, Materials Control, Concept and DBA supportDeveloping meaningful measurements for the performance of the Support Centre as a whole, the teams within the Centre and people who man and manage the Support Centre. Clearly defining the roles and responsibilities of each member of the teamSetup a new Support and Training Offices from the ground up – facilities, infrastructure, process, people and technologyRedesign of all support related processes to streamline and improve service deliveryAlignment of tools to these documented processesDevelopment of meaningful and useable dashboards for support centre, management and sales teams

• Fidelio Operations Manager

  • Jan 2006 - Dec 2007

  Responsible for all Fidelio operations which included call centre, implementation role out, day to day operations and support of applications as well as deployment and configuration to meet customer requirementsRecruitment of resources, management of staff contracts, staff performance evaluations and salary reviews, team structures and career paths.Management of Projects Team to ensure projects were delivered successfully on timeMeet with corporate customers to understand requirements and ensure delivery on theseDesign and deploy business processes to support the delivery of systems and servicesManagement of department budgetsAchievementsReduced staff turnover from 47% in one year to 7% the following year when I took on the roleDeveloped individual and team performance measurements and plans, career paths and remuneration structures.Designed the processes and operating model around the support desk including process, people, measurements and technologyRedesigned and standardised methodologies and tool sets to improve productivity of support and implementation teamsDesigned and developed roles and responsibilities, and recruited appropriate resources for these positions, including training programsDeveloped and staffed an Opera training department to handle internal training, including Boot Camps providing training to international resourcesManaged, motivated and empowered very productive teamsSuccessfully managed the first version 4.04.01 ORS implementation followed by 3 other sites in South AfricaManaged the successful implementation of over 75 Opera and Fidelio properties in one year

• Micros Operations Manager

  • Jan 2004 - Dec 2005

  Responsible for all day to day Micros operations, including the call centre, implementation role out and support of applications as well as deployment and configuration to meet customer requirementsRecruitment of resources, management of staff contracts, staff performance evaluations and salary reviews, team structures and career paths.Management of Projects Team to ensure projects were delivered successfully on timeMeet with corporate customers to understand requirements and ensure delivery on theseDesign and deploy business processes to support the delivery of systems and servicesManagement of department budgetsAchievementsRestructured Micros department into teams responsible for Micros 3700 systems, Micros 9700 systems, Enterprise Management Solutions and Hardware TeamDesigned and staffed a Micros Support TeamPut an Enterprise Management Installation Team together, formalising and streamlining the management of EM databases and the installation of EM sites Managed the implementation of over 400 Micros installations in Southern Africa in one yearSuccessful management of support team and delivery of support services to over 1500 customers based on agreed SLA’sDeveloped and staffed a training department to handle internal training as well as scheduled customer training for corporate customers and franchisesInvolved in requirements gathering and designing of Micros systemsTechnologiesMicros, Opera and FidelioIPTelephony systems – Cisco plus Cisco Call Manger and Libra Voice recordingAccPac CRM system for call loggingAccPac Service manager for job creation, resource assignment, invoicing and management of hardware team via PDA’sClarify for all MAC customer cases and all EAME case escalationsHeat Call Centre SoftwareVMWare Virtual Machines for laboratories and training machinesSymantec Ghost ISL Lite, Remoteware, Webex,OracleCrystal ReportsTrend Anti Virus



CLS Mobile

• Technical Director

  • Sep 2000 - Dec 2003

  Responsible for the complete System Development Life Cycle, from requirements investigation, design and documentation, development, testing and implementationFulfilled Project Management role on all projectsManagement of development team to successfully deliver on custom software solutions for the Fast Moving Consumer Goods (FMCG) IndustryRecruitment of all development and support resources, staff performance evaluations and salary reviews and career pathsManagement of budgetsAchievementsDesigned, developed and successfully implemented leading edge Supply Chain mobile solution – Mobile Pre-sales solution for Supply Chain ServicesFirst live implementation of GSM base mobile solution in South AfricaDesigned, developed and implemented Mobile Field Technician Solution for ABI (Coke Cola Bottling Company) and Micros Fidelio South AfricaDesigned, developed and implemented POS system for British American Tobacco Company (BAT) for their emerging market projectDesign, developed and implemented Mobile Van Sales System for DAL in the Sudan (Coke Cola Bottling Company of the Sudan)TechnologiesVisual Basic.Net FrameworkVisual Basic.netC# for .Net frameworkC++Crystal ReportsWindows CE Platform



Bateleur Strategic Solutions

• Product Manager

  • Nov 1998 - Aug 2000

  Responsible for the complete System Development Life CycleDevelopment of requirements specifications, system design and documentation and implementationCoding and testing of software based on agreed specificationsTraining of customer staff on systemsSupport and standby for all implemented systemsProject management of development projectsAchievementsSuccessful implementation of Mobile Van Sales System that is still operational today (2008)Development of first solution that operated off a laptop in a steel suitcase, holding a mobile printer and scannerRedevelopment of System to run on a Windows 95 Intermec Handheld with an Intermec Mobile printerTechnologiesVisual BasicC++Crystal ReportsWindows CE PlatformAccess DatabaseSQL Server Database